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La Tortuga Hotel & Spa
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Reviews (2,478)
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1,582
653
154
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31
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1,582
653
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Reviewed 18 July 2014

We had a wonderful stay. The staff were extremely nice and the room was comfortable with all the amenities that we required for our week long stay. It was our honeymoon and the hotel manager upgraded our room for free.

  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ruzuvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We only stayed one night but it was great. The staff at the front desk is amazing, We got an exellent tour of the grounds and he explained how to use the safe, door locks, towels for beach, ect..good location, and it was nice to finish our vacation with a nice clean room. Nice bathroom, I loved the king bed, slept like a baby. Small room but just what we needed. Thanks guys!!

Room Tip: we were right outside the lobby, 1st floor. loved it, no problem with noise!!
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank itchingtotravel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

La Tortuga Hotel customer service & front desk staff were so incredibly helpful, nothing was too much trouble & they always had a smile on their face.
The Hotel is great, clean, well set out & had good food in their restaurant.
Great rooms, great bed, but their service was above expectations.
Would most certainly stay here again.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

We stayed for 12 Days in June 2014 and we loved every second of it , total fantastic crew and good service. For us the location couldn´t have been better. We will surly come back every time we are in Playa, Thank you again for a fantastic hotel

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank LottaGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Do you enjoy it when someone goes the extra mile to give you good customer service? Well..they do! Great staff, very friendly and helpful. They greeted us with a nice a cold drink! We wanted to go to the beach right away and they had towels ready for us.

  • Stayed: March 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Penélope L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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