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“Lovely Hotel”

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 19 July 2014

My family and I went to Mexico in mid June to attend a wedding. I had made roundtrip reservations with the hotel to have a car service pick us up from/to the airport. The car service the hotel used is called, Experiencias Mayas, and the price was reasonable $180 USD roundtrip. Both drivers were nice and very informative if you have any questions.

As soon as we arrived at the hotel, the staff came to the car right away and took our luggage. All the staff are very friendly and helpful. We had a junior suite which we loved.The suites remind me of a townhouse. Downstairs was the bed and bathroom. Upstairs was another bed and a patio which had a hammock, jacuzzi and a table with chairs if you wanted to relax. The table and chairs looked a little worn but, not really an issue.

Our room was right by the street and not far from a club. I noticed that some reviewers said not to get a room by the street because the music from the club was loud but, it didn't bother us.

Hotel La Tortuga is located in a perfect location. It's not far from 5th Avenue, where there's a lot of shops and restaurants and you can walk. If you don't want to walk, just stand in front of the hotel. There's plenty of taxi's going up and down the street and they will stop.

We had breakfast every morning at the hotel. The American breakfast was complimentary but, we wanted a Mexican breakfast and was not disappointed. The food was delicious!

The only thing that did disappoint me a little was the television service,which was why I gave the hotel a rating of "very good". There weren't too many channels and the ones they did have were in Spanish. Granted, we were out most of the time but, when we came back to relax, we couldn't enjoy the television.

We had a great time in Mexico and the next time we go back, we will definitely stay at Hotel La Tortuga.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Jewalker65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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477 - 483 of 2,375 reviews

Reviewed 19 July 2014

Great location just off the main drag. The room was extremely comfortable with the patio leading directly into the pool. The really big plus about this hotel is the friendly nature of all the staff with everyone going out of their way o make you feel welcome. We wouldn't hesitate to stay here again.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

I really loved it at the La Tortuga an Spa. The hotel ist one street from the "5th avenue" so you have all the stores nearby, there are a lot of good restaurants in walking distance an you can reach the beach within 5-7 minutes.
The Hotel is very clean and the rooms are comfy! Nixe big beds and beautiful bathrooms! We had a balcony with a nice view over the pool.
The staff was very helpfull and always in a good mood, we really felt welcomed there!
The only minus would propably be the included breakfast, since we still have been hungry afterwards. I had to order a side dish everytime.. but luckily this wasnt expensive, so it was OK for us :)
Overall a great place to stay at while visiting playa del carmen! I would definitely recommend it and would love to stay there again one day :)

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Thortizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

You will not find a more courteous and helpful hotel staff in Playa. Their service attitude is the best in town. When I come back to Playa del Carmen for work, I will certainly be back. The attached restauraunt is also world class. Highly recommended!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank scoce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

We arrived into Mexico in late June, excited to finally visit Hotel La Tortuga. The hotel and staff far exceeded our expectations! We booked a ground floor superior junior suite, with the Jacuzzi tub on the rooftop. Our room and the one next door were located in a 'townhouse' style building, separate from the rest of the resort. Right off the front porch was access to the pool, and right next door was the restaurant. Couldn't have asked for a better room/location.
We ate breakfast at the restaurant each morning - was plenty of food to get the day started. We used the front desk to book our excursions, everything was on time and just as they had explained.
We will be back, sooner than later!

Room Tip: We chose a superior junior suite on the ground floor, with a roof top Jacuzzi (room 118). We were 2...
  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

We had a wonderful stay. The staff were extremely nice and the room was comfortable with all the amenities that we required for our week long stay. It was our honeymoon and the hotel manager upgraded our room for free.

  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ruzuvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We only stayed one night but it was great. The staff at the front desk is amazing, We got an exellent tour of the grounds and he explained how to use the safe, door locks, towels for beach, ect..good location, and it was nice to finish our vacation with a nice clean room. Nice bathroom, I loved the king bed, slept like a baby. Small room but just what we needed. Thanks guys!!

Room Tip: we were right outside the lobby, 1st floor. loved it, no problem with noise!!
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank itchingtotravel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 2 March 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range: £45 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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