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“BEST TRIP EVER!!!!!”

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La Tortuga Hotel & Spa
Ranked #50 of 213 Hotels in Playa del Carmen
Certificate of Excellence
michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“BEST TRIP EVER!!!!!”
5 of 5 bubbles Reviewed 9 April 2009

This was a 10 year anniversary trip and the entire staff was simply amazing! (special thanks to Lisa) The food was great and our room was as good. I would highly recommended stay at La Tortuga if you are looking for a romantic and relaxing time. Simply put it is out of this world!!!!!!

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank schneiderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,318 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Yonkers
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 April 2009

We have just returned from another fabulous stay at LaTortuga!Can't say enough about this little gem!We first started coming here about 6yrs ago--some of the staff-Bernardo-still work here!Absolutely beautiful! -romantic-no kids!!Fantastic breakfast included and El Bistro restaurant is one of the best in Playa!Staff are fabulous!some rooms are swim-up some have rooftop jacuzzis-our choice!!Great location-off 5th -walking distance to everything you need!The grounds are gorgeous - happy hour nitely!!Will be back soon! Thanks go out to Anna for a most enjoyable stay!! La Azatea tapas bar on 5th is fabulous for views and tapas!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nomaspunchispunchis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 April 2009

My husband and I stayed at Hotel La Tortuga two years ago and have been thinking about it ever since then. We returned for a 4 night stay last week (end of March). We absolutely love this hotel! The grounds are beautiful with lush, tropical vegetation, and the staff is incredibly friendly. They make you feel right at home and are so attentive. Reserving the room was very quick and easy. Last time, we stayed on the third floor in a standard-plus room with a balcony and view of the pool. This time we stayed in a standard room on the second floor with a smaller balcony looking out over the pool. The standard and standard-plus rooms are small but very clean. There wasn't a huge difference between the standard vs. standard-plus rooms, but I don't think many of the standard rooms have balconies, and we really enjoyed having one.
The breakfast at the hotel is phenomenal, particularly because it's included with the price of the room! We loved the fresh juices (I recommend the papaya juice) and the "Mayan" omelette - eggs, peppers, mushrooms, spinach with a side of black beans and yuca (or maybe potatoes?). You're allowed to choose one juice, one hot beverage, and one main dish. The portions are generous, and they also give you plentiful bread and jam/butter, so you can really fill up. We've had both lunch and dinner at the hotel restaurant (El Bistro) and enjoyed our meals there. The hotel gives you a 25% discount on dinner one night at the restaurant. There are a lot of good deals around town for happy hour, but we preferred to relax by the bar area/pool at La Tortuga during happy hour (5-6pm) and enjoyed their 2 for 1 drinks.
Although the pool area at La Tortuga is very nice, we took advantage of the free beach club passes every day. We really like Mamitas Beach Club, which is about a 10 minute walk away. Most of the walk is on Quinta Avenida (5th Ave) and goes by very quickly. Mamitas is a beautiful beach with very fine white sand that never seems to get hot. Some days the water was calmer than others, but it was always a pretty turquoise color and warm. During our trip the air temperature was usually in the mid 80s during the day (low 70s at night), but there was a constant breeze that kept you cool. If you want a palapa to get some shade, I'd recommend getting there early (i.e. before 10am), however, palapas open up throughout the day. One day we went to a newer beach club called Blucacao (again getting free passes from La Tortuga). It was a 5-10 minute cab ride away (~$8-10 each way), but we thought it was well-worth the trip for a day of relaxing in a small and secluded beach club by shallow pools that look out over the beach. The beach is much smaller than Mamitas and less attractive on either side of Blucacao, but the stretch right in front of the pool area is very nice.
Overall, we love vacationing in Playa del Carmen and think that La Tortuga is the perfect place to stay. I'm already dreaming of our next trip there!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nmdk226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 April 2009

My two friends and I spent a fabulous week at La Tortuga this March (2009). Looking for a fun getaway for 3 single 20-something girls, we opted for La Tortuga thanks to a friends recommendation. We loved it!

The hotel staff was awesome! They made perfect recommendations for restaurants - we didn't have a bad meal - where to go, what to do, etc. They were very attentive be it with taking bags, delivery towels, etc to the room promptly, showering us with welcome drinks, and were just overall friendly. The waiters and bartenders were so nice too!

Two for one happy hour each night from 5-6pm was a treat when most hotel guests would gather at the bar for the hour. It was very low key and relaxing. Definitely a good place for couples - there were lots - but also great if you're just looking for a quiet getaway. 100% recommended!

  • Stayed March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 1 April 2009

La Tortuga is a small, intimate hotel right in the center of town. I guess the only better location is right on the beach, but with that, you are off the main strip of 5th avenue. So, that stated, you can't get a better location than La Tortuga. I loved stepping out of the hotel and turning the corner to be right on Fifth Avenue with all the action. We stayed in a standard room and it was cute, clean and just fine. The air temperature in the room was perfect at all times. We never heard any sounds at night from Coco Bongo. We made some suggestions to the front office staff, and within 24 hours, 2 out of 3 of our suggestions were in our room. We were amazed! The staff are very attentive and nice. I know lots of readers wonder why it got a #1 rating. At first, you wonder as it is small and just an average place, especially if you are used to the 4/5 Star resorts and such, but then you start to see the attentiveness of the staff, appreciate how clean your room is and how comfortable the beds are and the sereneness of floating around the pretty pool without anyone bothering you or making noise. This hotel is comfortable for a single person alone or even a family. I will never stay at an all inclusive resort again. We felt safe our entire trip. The breakfasts are good, but in general El Bistro was just average, but my guess it will become even better as they are very attentive to feedback. Yes, internet is slow, but it was nice having a computer to use. And the Mamitas Beach Club is just a short walk away. We enjoyed the tiny talk there - no big deal at all and there were plenty of chairs for everyone. I would recommend to anyone and we will definitely go back.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DonnamarieBoston_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 March 2009

This is a lovely hotel if you want to be near the center of the action in Playa del Carmen. The staff was wonderfully attentive and we thoroughly enjoyed the happy hour from 5-6pm, where we met some interesting people. The inner pool and solarium area are very nice, pretty quiet (we thought) and generally laid back. It would have been nice to be located directly on the beach, but being away also has its advantages.

We stayed in a standard plus room and found it to be nice. There wasn't a huge amount of space, but we really didn't need it since we did not spend very much time in our room. We were also able to access the wireless internet perfectly well in our hotel room on the third floor. The computer in the bar area is quite slow, however. We didn't have a problem with the noise from 10th street or the clubs. The restaurant was not so special, but overall the prices for food and drinks were very reasonable. All in all, we had a wonderful stay at the hotel and would definitely consider going back.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dmango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 March 2009

super clean, confortable beds, excellent service, friendly atmosphere, relaxing, great food and drinks, beautiful installations, great location, awesome beach club . Will be back for sure!!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pilaralmeida5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,

Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.

On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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