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“I cannot wait to go back! Great, great hotel!”

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La Tortuga Hotel & Spa
Ranked #49 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Rehoboth Beach, Delaware, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“I cannot wait to go back! Great, great hotel!”
Reviewed 4 May 2009

This is truly a great place to stay. Right in the middle of the town, a block from the beach... and serene as can be! The hotel is set up like a little resort with a great pool, tree, plant area in the middle that's so fresh and tranquil. You never would know it was there if you didn't peak in. I had a great two-story room with roof-top hot tub and sunny areas/table/hammock. It was really great and cannot wait to stay there again. The breakfast was great, and all the food from the restaurant was delicious. The guacamole alone was worth it- so fresh! Service and staff was amazing, friendly, fast... just what I want when I'm on vacation.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iamcpoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,316 reviews from our community

Traveller rating
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139
1,499
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (302)
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English first
Philadelphia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2009

The staff if amazing, its located right in the middle of downtown playa.
The pool area is clean, relaxing and gorgeous. The onsit restaurant El Bistro
put out an amazing dish everytime i ate there- including an amazing free breakfast daily
for hotel guests. The spa as priced well and extremely relaxing. I would certainly recommend staying here.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bcab24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 April 2009

We stayed at La Tortuga last week for our Honeymoon. We were in room 117 which is a superior junior suite. We were there for 1 week.
The reservation process was very easy. Anna at the hotel responds immediately to email and made it a very stress free process.We paid in advance and received a considerable discount.
We arrived to the hotel via a private transfer arranged by them. Smooth sailing with the transfer. Upon check in, we were greeted with great fruit drinks and Bernando went over all of the details of our stay with us. Our luggage was then brought to our brilliant room.
We had first floor room on the pool with a rooftop jacuzzi. It was a very nice room The bed was very comfortable and th IPod dock in the room was very convenient. It had a large jacuzzi tub and a rooftop jacuzzi that could be hot or cold. This was very nice late night and early in the day. Our patio with 2 chairs was right on the pool and private.
The grounds were meticulously taken care of. There was always someone around sweeping around the pool, or cleaning up. Housekeeping was great and there was towel art everyday in our room.
The best thing about the hotel was the SERVICE! Everyone was so friendly and helpful. We never wanted for anything. Daniel and Fidel at the bar made delicious mojitos. They also endured my bad Spanish. They worked very hard and made high quality drinks. It was a pleasure having them as bartenders for the week!
The pool area was great and we spent many days relaxing by the pool. We also went to Blue Cacao beach club which was arranged by the hotel. This place was secluded and had excellent food and service. It was about a 10-15 minute cabride from the hotel.It was worth the drive and was one of the best days of the trip. We did not venture to Mamitas as it was too crowded for our taste.
The food at El Bistro was very good and a great value. We also had 25 percent off for one of our meals. Breakfasts were included in the price and were very hearty. The eggs benedict and Mexcican style breakfasts were a nice way to start the day.
I just cannot say enough about how great this hotel was. The location, food, drinks, and especially the service were all top notch!
We plan on returning next year for our First Anniversary.
Thank you La Tortuga!

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GatorKev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New England
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 April 2009

I guess this is just another glowing review of La Tortuga Hotel but I feel obligated to give credit where credit is due. This hotel is perfection.... quiet, small, great service, excellent location, etc. The staff is super friendly and helpful, the pool is lovely and private, the rooms are comfortable, spare and clean. The restaurant is great, the food delicious. The included breakfast is way more elaborate than the usual "continental" offering, with freakishly yummy Mayan coffee and great Mexican heuvo offerings. The wait staff is sweet and considerate. Located just a block from 5th Ave and all hub-bub, you can't expect it to be deadly silent at night but it's only the usual street sounds and local discos that can be heard echoing in the distance. If you want total silence, don't stay in Playa. This hotel is a gem, I hesitate to review it so glowingly as I fear it will be impossible to get into in the future.

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Echo226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2009

My husband and I stayed at La Tortuga for part of our honeymoon and we loved everything about the hotel. We arrived late at night but Lisa welcomed us with fruit drinks as we checked in. Then our bags were whisked away to room 117. It has a pool view with a jacuzzi on the roof top. Highly recommend having the Superior Suite. The beds were so comfy and the food at El Bistro is fantastic with great pricing. Next time we come to Mexico we are definitely staying at La Tortuga!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emma_chick04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nj
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2009

We went to Mexico for the first time this past March. Our stay at La Tortuga was fabulous. The service and staff at the hotel are wonderful. They truly go out of their way to make your vacation enjoyable and stress less. We used their service to and from the airport and that too was hassle free. Our room was spotless and was ample in size (standard plus). We ate at the Bistro for dinner two of our nights and really liked that restaurant as much as, if not more than any other place that we ate. The service at the restaurant is excellent. I wouldn't hesitate to stay at La Tortuga the next time we visit Playa del Carmen.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeanneNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2009

Booked because of so many favorable reviews on TA, and we were not disappointed. From the time we arrived to the time we left, everyone treated us like family. Bernardo and Alfonso at the front desk were so helpful with every request we had, and it seemed like our friend Amado(Speedy) in the restaurant was assigned to us personally as our waiter for every meal we had there. Quiet, cozy, intimate. If La Tortuga's rates are in the price range for your stay, book it without question, you won't be sorry. Our unbelievable destination wedding experience would not have been the same without La Tortuga and we already plan on coming back to celebrate future anniversaries. Thanks guys, we miss you already!

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MikenTam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 12 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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