We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wish I were there right now”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
La Tortuga Hotel & Spa
Ranked #52 of 209 Hotels in Playa del Carmen
Certificate of Excellence
New York, NY
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wish I were there right now”
Reviewed 6 December 2009

Last February we went to Playa Del Carmen and stayed at La Tortuga. We meant to post a review as soon as we got back because we had the time of our lives but then we forgot. The hotel is really pretty and the pool is super fun, though kind of cold. We booked a junior suite with a rooftop jacuzzi, it was really nice to relax in it at night with some champagne. The spa was also really great. The hotel restaurant was one of the best in the town that we tried and very affordable. The complimentary breakfast was to die for. The beach club was also really great with Frozen Margaritas and yummy snacks, though it was pretty crowded on the weekend and hard to get a beach chair, but during the week it was perfect. We loved the towel animals that waited for us on our bed when we got back from the beach. We totally hope to go back next Feb.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Girlfriends4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,345 reviews from our community

Traveller rating
    1,499
    617
    145
    57
    27
See reviews for
141
1,518
91
24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
US
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 December 2009

This was an excellent hotel- definitely 4-5 stars. Very big room, nice big walk in shower. We had a jacuzzi tub for 2 in our room which was wonderful! The room had a swamp cooler in addition to the AC & ceiling fan, and the staff didn't empty it (we should have mentioned that to the front desk), though they did always have towel animals, and lots of fresh towels and cleaned the room every day. The location was excellent, right off the main tourist street-- noise was never a problem in our room- the hotel was very quiet and relaxing. The attached restaurant was very good. There was ALWAYS someone friendly at the front desk- it's a boutique hotel so general people off the street aren't going to be wandering around- so I felt very safe. There were no children which was awesome for a Honeymoon couple like us! Wonderful landscaping at the pool & never overcrowded. For the room type I felt we were getting a 4-5 star hotel at a 3 star price.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FootlooseUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Public Relations Manager at La Tortuga Hotel & Spa, responded to this review, 28 August 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 November 2009

If there is such a thing in the hospitality business it exists here.My husband and I have
stayed twice, both times in the supierior Junior Suites.
The owners of this hotel are truly fortunate to employ the staff they have. Every one who works there , from the maintenance , houskeepers, restaurant staff and the front desk are sincerely interested in providing the best experience for you, the guest.
The food is excellent as is the service.The hotel is relaxing and beautiful.
The finest 5 star resorts can not hold a candle to this hotel.For selfish reasons, I was reluctant to share my good fortune as I dont want the hotel to get so popular that it changes- as happens frequently.
La Tortuga - Don't ever change !
Special thanks to Bernardo, Lisa and Anna at the front desk, and Esteban , Daniel at the Restaurant and Fidel and Marco at the bar .

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jonnyda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
Level Contributor
201 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 24 November 2009

We stopped here at the end of a 3 week tour of Mexico, Belize and Guatemala..We stayed in a swim up room which was magnificent..The room was spotless, the staff was incredibly friendly, the restaurant delicious, beautiful tropical grounds, great location just off of 5th Avenue..Nice small friendly atmosphere...Hope we can stay again, absolutely loved it!!

Stayed November 2009, travelled as a couple
Helpful?
2 Thank tracy448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 November 2009

Arrived after long flight and bags delayed. My girl friend and I were not in exactly the best mood, but the staff were so nice that immediately we relaxed and started to enjoy ourselves. We took the junior suite and enjoyed rooftop hot tub views of the town. Well worth the extra money. I really cannot say enough about the place!

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen-Helsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 November 2009

I cannot say enough good things about La Tortuga. La rooms are a bit small but we were rarely there that it did not bother us. The bathrooms are really nice and the rooms are kept extremely clean. This was the first time at any hotel we have stayed at where the beds were incredible. Usually they are rock hard. The bed in the room was so comfortable we slept better than at home. You also get a nice small balcony that you can relax on and have a few beers.

When you walk in the ambiance speaks for its self. La Tortuga is like a little oasis in the middle of Playa. It is amazing that it is right off 5th avenue and yet it so quite you can’t hear the night life going on. They have a beautiful pool and all times the hotel is very well kept and clean. There is a nice open lounge area right by the bar.

Our most favorite spot was the bar. They have an excellent happy hour from 5-7. Marco and Fidel are two of the best bar tenders! Especially Marco he is just a wonderful person who always accommodate d our every need. He was constantly surprising us with delicious shots and other drinks. Our favorite was a shot that looks like the Mexican flag and he lit it on fire. We really enjoyed staying for happy hour and chatting with him.

The food is also incredible at El Bistro which is the restaurant right in the hotel. We did not have one bad meal. They present everything very beautifully and the service was very fast. We love Estaban! He was our waiter every morning for breakfast. He always greeted us every morning and had the best service we have ever had at any restaurant. The breakfasts are really good if you love croissants and breakfast sandwiches. I had bacon and eggs on a baguette or ham and cheese on a croissant every morning. They have wonderful natural juices with lots of different flavors.

You are also right downtown in walking distance of everything. 5th avenue is filled of restaurants, bars, wine bars, tapas and has a great night life. We walked every night after dinner and went to the beach during the day. We could have stayed in Playa forever and plan to go back very soon.

Above all we got engaged at La Tortuga. The hotel went above and beyond to get the room prepared for the proposal. La Tortuga will always be a very special place in hearts.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jesmcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2009

La Tortuga is a wonderful hotel with a very attentive staff that makes you feel special. For us, it is the perfect size hotel. It has all the amenities; beautiful lush grounds, gorgeous pool, and a terrific indoor/outdoor restaurant. There is an inviting outdoor bar by the pool with a great happy hour (or two). Marco welcomes you with refreshing drinks and friendly conversation. Our accommodations were perfect - an immaculate swim-up room with a private terrace. La Tortuga is very accessible, only a block from 5th Ave. for shopping, restaurants, and nightlife. Also, an easy walk to the beach. The staff is exceptional. Everyone is so gracious and helpful. El Bistro restaurant is excellent. The service superb. The Apple Flambe fantastic. Daniel, our waiter, greeted us each morning with coffee, fresh fruit, a newspaper, and a smile. We thoroughly enjoyed our stay and highly recommend Hotel La Tortuga.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travelerswe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.2 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#43 of 209 in Playa del Carmen
1,416 reviews
0.2 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#17 of 209 in Playa del Carmen
1,209 reviews
0.2 mi away
The Palm at Playa
The Palm at Playa
#25 of 209 in Playa del Carmen
1,409 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Aventura Mexicana
Aventura Mexicana
#23 of 209 in Playa del Carmen
1,725 reviews
0.6 mi away
Hotel Casa Ticul
Hotel Casa Ticul
#75 of 209 in Playa del Carmen
838 reviews
1.1 mi away
Apart Hotel Casaejido
Apart Hotel Casaejido
#37 of 209 in Playa del Carmen
589 reviews
Show Prices
Show Prices
Show Prices

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Ebookers, Expedia, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing