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“Mahekal is truly magical !”

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Mahekal Beach Resort
Ranked #27 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Mahekal is truly magical !”
Reviewed 5 June 2013

After countless hours of reading reviews on several hotels from big box over the top luxury hotels to small boutique hotels I finally came to a decision on Mahekal .. And am I glad I did !! I took into consideration to all the negative reviews on this resort from the Mosquitos to the smell of raw sewage & the bad food I came completely prepaid for all of it from an arsenal of bug repellant to air freshners and my own snacks !! But this place by far has surpassed all its good reviews and not once did I ever encounter any of the bad !! The location is incredible & yes I have been to playa on several occasions and can't believe I have never stayed here I stayed in 12 p this is the deluxe penthouse and it was worth every penny I had complete privacy to lounge and lay out in the large sun bed they provide for u this room comes with a frig I was prepared to pay the extra to rent one for the time I was there , but to my surprise it already had one . You are provided with 2 bottles of water a day maid service replenishes you with with a great selection of organic soaps next time I will know not to bring my own, the room also comes with a Bose iPod dock I could lay out relax listen to my music and when I got to hot just jump in the moon shower to cool off and if I wanted a cold refreshment or needed to use the restroom it was all at my dispense !!' I tried breakfast , lunch and dinner all were fantastic I am a Texan and pretty used to authentic Mexican food which is what your getting there .I would really recommend a restaurant just a few steps from Mahekal it's Cueva del chango this place is incredible !!! So fresh everything is locally grown its extraordinary ! All the staff at Mahekal are so warm and welcoming and ready to assist your every need no one is pushy or trying to get you to buy any excursions it's all at your leisure . The beach is superb everything is at your dispense jet ski's a dive shop on site .I booked a deep sea fishing excursion and the captain was there promptly to pick me up . The location of the hotel couldn't be perfect if u want to take a stroll into town to choose from a plethora of incredible restraunts or bars, night life it's a short 2 min walk the hotel itself is tucked away at the end of the street so u are away from all the noise it's the best of all worlds i can't say enough good things about this place if u r on the fence about where to stay choose this one !! It's quiet ,it's safe all staff very attentive very friendly food excellent, location is perfect !! This is the one you won't regret it !!

Room Tip: Go with the deluxe rooms everyone raves about 4c this is an ocean front casita the manager actually...
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  • Stayed May 2013, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank Harlow H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Winston Salem, North Carolina
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2013

This property is amazing! The grounds are meticulously landscaped and a lot of attention goes in to the appearance of the property. I would highly recommend it for anyone. The service is top notch and friendly. We stayed for 6 days in 45B. I would recommend getting a Palapa room. The food is good, you get breakfast and dinner or you can swap dinner for lunch. The restaurants on the property are very nice and clean. It is easy to access the very clean and beautiful beach, which is one of the best in Playa. If you want a relaxing laid back atmosphere, this is the property for you. Don’t get caught up on the other reviews about the food, it was good! Dinner each night was a different theme, mostly buffet style. Breakfast was light with fruits, yogurt, cereal, and eggs to order. There are many dining options on 5th Ave, which is only a 5 minute walk away. The rooms have no TV, Phone, or internet. They do provide internet in the lobby and bar areas.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
Thank Ch2ri4s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 5 Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 June 2013

Four sisters looking for a great resort to enjoy the beach and have some fun. It was so perfect for us. Our little home was so cute. we were just steps from the beach and the bar and the restaurants. The beach was perfect. The location was also perfect. we could just walk thru town and shop and have some great food and beverages. The grounds are immaculate. Staff was friendly and the happy hour drinks ...well Happy! One thing to note in Playa these days is the tip may be added into your bill. Make sure you look before you tip. We had to pay extra for our little bar fridge but it was worh it!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank laughinglotus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review, 5 June 2013
Little casitas definitely make you feel at home. Glad to read that our Beach Resort was a good choice for your sisters trip.

Happy Hour is a daily Mahékal tradition at Casa Club, thanks for joining.

We believe that personal tips always help to plan a better trip. We appreciate your review and hope it's useful to the Trip Advisor community.

Hasta pronto amigas,

Social Media
MAHEKAL BEACH RESORT
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nyc
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 June 2013

Came for our 20th anniversary, and it was incredible from start to finish. Terrific and effortless transfer service to and from airport. Every positive thing you have already read is completely accurate- hands-down best stretch of beach, absolutely stunning property and views, and the best service we have encountered in years of traveling. We stayed in 4C, the deluxe ocean front casita with attached plunge pool. It was stupendous. Views from the room, the pool, and the terrace on the beach were unsurpassed. There is nothing like having your lunch ordered and served in your huge palapa-roofed terrace- on the sand but not in the sand. Had ceviches, tacos, grilled shrimp- all amazing. Seconds away from the excellent air-conditioned room. Gorgeous walk-in rain shower, incredibly spacious room, fabulous housekeeping, great furnishings, really a joy. Alexandra in reservations was so helpful and friendly, Boli, the concierge was a gem, and all the waitstaff, especially Guadaloupe, was terrific. On our anniversary we had a stupendous grilled lobster dinner on the beach in the moonlight with champagne- so romantic. The whole beach was ours. Security works seamlessly and hand-in-hand with the rest of the staff to take care of everyone on the beach. The Sunday night 'Mexican' dinner featured a wonderful mariachi band, and the food was EXCELLENT. In summary, I am still dreaming about it and we will no doubt be returning. Gracias Mahekal por un magnifico aniversario!

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
2 Thank nicolena1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 May 2013

After quite a bit of research, my wife decided on Mahekal Beach and we were not disappointed.
A slight misunderstanding on the room location worked itself out and we settled in to enjoy the fantastic beach, great food, awesome service, friendly staff, and comforting security.
The breakfast buffet was outstanding! We ate the dinner buffet which was made more enjoyable with the entertainment provided.
Downtown was a short pleasant walk and loaded with more great restaurants, complete with mariachi bands.
We had a great meal at the Origenes bar across the street
The ride from the airport was a short 40 minutes in a clean comfortable vehicle with a great driver.
We plan to return.

Room Tip: We stayed on a beach location, loved it!
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  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niceville, Florida
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2013

We have been staying at this resort yearly since 1988, often mutlple times a year. The reason we keep coming back is the outstanding location, beach and ambiance. The bartenders and waiters are unbelievable. Many have been at Mahekal for many, many years. They always remember your name, what you like and are super friendly and competent. Bolli is one of a kind. The best concierge we have ever met. The grounds are clean and beautiful. That being said, many things are changing and not for the better. For the last few years, we have noticed little to zero senior management involvement except for the food and beverage manager with guests. Weddings seem to be a priority to the point that wedding guests take over the bars, restaurants, etc.. They pretty much destroy the tranquil environment we so much enjoy. Many of the wedding guests carry on with their partying late into the night. At such an open air resort, this noise bothers everyone. The dinner menu has become very limited. Mostly buffets and, when meals are served, they are limited to selections which are repeated continuously. Communication among the front desk, housekeeping, and maintenace has become spotty at best. Front desk personnel do not seem to know when units are ready for occupancy or if there are maintenance issues with them. For example, this year when we checked into our room, after waiting until 4 PM due to late check out of the previous occupant, the A/C was not working. The reception folks did not even know there was a problem, but housekeeping did. The word was not passed along. Maybe this is one example of what happens when senior management is not involved. The owners have just purchased Los Palapas next door. Plans are to do extensive remodeling and to combine both resorts into one. Suspect this will further dilute management attention to the little details and guest satisfaction. Let's hope for the best.

Room Tip: Rooms near the beach, have better breezes.
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  • Stayed May 2013, travelled as a couple
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Helpful?
6 Thank madgolfer3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review, 5 June 2013
We thank your review, it's always good to hear from repetitive guests, since they can compare and evaluate better. We will pay attention to your comments. They help us notice details and try to change or solve.

We are happy to read our waiters make you come back, yes they are great! Your comments will be shared with the team.

Will keep you posted via our social media and website about any upcoming plans. Always trying to offer our guests mahekal days in Playa del Carmen. We hope we can welcome you again soon.

Social Media Team
MAHEKAL BEACH RESORT
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Stoney Creek
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 May 2013

Our Home away from Home.....Mahekal is truly paradise....The staff at Mahekal are more like our family....they are truly warmer than the Sun :)
We have been spending our vacations at Mahekal for many years, back in the Shangrila Caribe Days. We are so happy that the most important facet to this resort has not changed...the people that work and make this home away from home the paradise it truly is. From the moment you arrive and are welcome back by Oswaldo with his wonderful, warm smile and genuine hospitality to Gabrial and Jose walking you down the little garden pathways leading to your cozy home for the duration of your vacation to the warm and welcome hug and giant smile from Boli with the true care to be sure everything is "just right" during your stay. The wonderful wait staff who manage to remember what room you were in last time you were with them for your last vacation, how you like your egg's and that you only want one coffee for my husband as I prefer the juice. Delightful attention to detail and genuine warmth....the beach is always such a delight not just because it is blissly beautiful, but our Amigo Manual is such a wonderful happy addition to our long warm sandy days in the sun.....we truly love his upbeat funloving attitude toward life and his appreciation for his job with the Mahekal family. The maids and gardeners do such a awsome job in keeping this paradise perfect in every aspect...truly beautiful everywhere you turn and spotlessly clean. The guards keep us feeling safe 24 hrs a day and also manage to welcome us back and recall our names and faces.....really, this place has the most amazing people.
Relaxing~Peaceful~Wonderful~
We are looking forward to our return to our Home in Mexico and our Family in Paradise
Adios till then
Dom and Tina Dionisi

Room Tip: All Great Rooms :)
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dominic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMahekal, Public Relations Manager at Mahekal Beach Resort, responded to this review, 27 May 2013
The Dionisi! So good to hear from you!

We also think of you as family, it was great to welcome you for one more year, and counting. Thanks for sharing your magical experience with other travelers. Little details make a difference, and guest preferences are the first thing we try to remember.

We will share your review with the rest of the team. Relaxing - Peaceful - Wonderful, we like that trilogy.

Hasta pronto amigos, thanks for that chat at Casa Club.

Social Media Team
MAHEKAL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mahekal Beach Resort

Property: Mahekal Beach Resort
Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Official Description (provided by the hotel):
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Mexico/Riviera Maya - Playa Del Carmen

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