We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and the best beach”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Mahekal Beach Resort
Ranked #27 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Malmo, Sweden
2 reviews
“Great location and the best beach”
Reviewed 15 January 2014

The location is great and the beach is the best at Playa del Carmen in my point of view. The surrounding of the hotel filled with palm trees and the palapa roofs make it paradise like. The dinner buffé is not to write home about.

Room Tip: You must have a room with palapa roof.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Brainjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,653 reviews from our community

Traveller rating
    1,712
    647
    167
    74
    53
See reviews for
753
1,309
36
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (688)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Atlanta
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 January 2014

We went there for a friend's wedding and it was a great atmosphere for that. We reserved one of the penthouses on the Aventura side and we didn't have a great view - our view was blocked by another building. The a/c in the units doesn't work well - blows right on you in bed so you freeze with it on and you sweat if you turn it off. Room is damp ALL the time because too much outside air gets inside. There are huge gaps and openings around the windows and doors. Stinks not having TV, phone, or wifi in this day and age. Breakfast and lunch were really good. The only two dinners we had there were the rehearsal dinner and the wedding reception - neither of which were good food (rehearsal dinner was same buffett as other guests not there for the wedding). So if you are going there have your dinners off property and just eat breakfast and lunch on site. So while overall I think it's a cool property and was great for the wedding, my husband and I would not stay here again in the future. I did not sleep well at all the entire time simply due to the dampness in the room and the lack of efficient A/C, and that is enough for me to find someplace else going forward.

Room Tip: We were in Penthouse 6 on the Aventura side, which did not have a good view at all.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Atlanta_Travelers_dp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmo, Sweden
1 review
Reviewed 14 January 2014

Nice resort located in quiet part of Playa. Still short walking distance to town main street 5th Av where you will find lots of shops, restaurants and bars. Bungalow type houses with "palapa"roof with simple clean rooms gives a rustique original feeling. Service and cleaning generally excellent. Resort has a very good beach.

Room Tip: Different pricing based on distance to beach. All reasonably close so choose according to your walle...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Pherlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 13 January 2014

The setting of this resort is absolutely stunning. The lovely garden is manicured every day to perfection (no bugs because they spray ,mmmm). The personel takes good care of you and in the little things like bottles of water in your room, make it a perfect place that is relatively quiet in busy Playa del Carmen.
Two drawbacks: we had a lot of rain which results in making the thatched roof in your palagos smell like wet old socks but you get used to that. The only thing that would me advice you not to come: their wifi is absolutely horrific. As soon as a couple of people at the same time use in the lounge or bar: its simply doesn't work. No capacity what so ever, it take hours to download a simple email.

Room Tip: With rain the thatched roofs of the palagos tend to smell like wet old socks :-)
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IvanFrankenhuyzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 January 2014

The location is great, also the beach is really nice, the surrounding of the hotel filled with palm trees and nature is lovely and the concept of the palapa- rooms is really original and cool. unfortunately my room was old , the bathroom was filled with humidities in the walls, the mirror was all rusted, we couldn't even hang the towels cause it was broken, in my opinion at least you need a fridge and some drawers so you can at least have where to put your clothes .I wrote a mail to the manager of some things we were not happy about while I was there and he answered me until I left the hotel, and the excuse is they are remodeling the hotel, so in my opinion if some rooms are not presentable for the clients then they should not give them out until they are in good conditions or at least not charge so much money.
The breakfasts are not good they really need to put much more effort ! dinner is much better.!
Dissapointed of NewYears dinner comparing all the hotels we have been to. First they told us for the 2 nd booking which started at 8 o'clock we didn't need to reserve table cause mostly all European people preferred the first sitting which started at 6:30 pm. We emphasized if we were on the 2 nd booking we wouldn't have problems of not having enough food on the buffet and of course they reassured that will not happen and to our surprise the table for desserts was empty ! and there was just a big half a cake left!!! We asked the main chef and we talked with a a girl chef also the girl said that they calculated 2 different sweets per person and unfortunately the first sitting people took maybe 3 sweets per person so sorry there was non left!!! And it was just 8:30 pm and the restaurant was almost full, so the chef just sliced a green acid ananas and put it on the dessert table! We couldn't beleive it! Also the ambiance was terrible no music no nothing to put some atmosphere just a background boring radio. They didn't offer not even a newyears hat for the guests, the only thing they offered was a one hour Brazilian show after dinner that was nice but it's really sad the way all the waiters acted with no interest at all to tell the guests why they were passing around the 12 grapes ( which is a Mexican tradition or at least the Mexicans we always do it) so you would see everyone eating them without knowing why they got them before midnight !!
Big thing! My dad is 68 years and fell really bad on the floor just before going inside the room, cause the floor was really slimy for it had been raining , so we went to the reception to see at least if they had some pills for the pain or something they could give us and to our surprise they said they had nothing!!! so we had to go out to find a pharmacy and buy some things. HOW CAN IT BE POSSIBLE A HOTEL DOESN'T COUNT WITH A FIRST AID KIT!!?? NO ONE CAME TO TRY TO HELP US!
The hotel really needs to get some things together if it doesn't want to start listening to a list of complaints .the hotel could be a fantastic place if they take care of all this details cause it really has the potential to be fantastic.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mexibabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 January 2014

We checked in on January 8th and still here and can't wait to check out. Luckily we came for the festival so the hotel has been only to sleep and shower. First of all we didn't get our king bed and the ocean view can only be seen if you break you're neck in the balcony. The room quality is disastrous and the bathrooms are entirely ancient. The bed sheets and pillows are also low rate. You would think at $350 a night and ocean front location you would have better bedding and quality of room furniture. Save your money and go to the newer hotels.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Asanoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teague, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2014

We just stayed at Mahekal Dec 26- Jan 2. When we first arrived, I was a little disappointed at no tv or phone but that ended up being very nice. Pros: close to the beach, friendly staff, lots of security Cons: food, drinks, bathroom, costs. The breakfast was always very good. The lunch menu was ok but you could only pick one thing. The dinner was a large buffet but the food was usually not very good. Drinks, even water, are not included in anything. Even if you go to dinner, you have to pay for anything to drink. The resort would be much nicer if it was all inclusive. We stayed in one of the new palapas and anytime we took a shower, water ran all the way into the room. There was no barrier in the shower and no way to keep the water in. We had to call maintenance one night becuase there was a half inch of water in the room.. They got there fast and cleaned it up well. Everything was close by which was nice, including shops and nice restaraunts. Everything there is just very expensive but all in all a very nice place to stay!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blb0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
4.4 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#9 of 209 in Playa del Carmen
3,744 reviews
0.6 mi away
El Taj Oceanfront & Beachside Condos Hotel
El Taj Oceanfront & Beachside Co...
#35 of 209 in Playa del Carmen
1,339 reviews
0.3 mi away
Grand Hyatt Playa Del Carmen Resort
Grand Hyatt Playa Del Carmen Res...
#46 of 209 in Playa del Carmen
1,683 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
The Palm at Playa
The Palm at Playa
#25 of 209 in Playa del Carmen
1,402 reviews
0.6 mi away
Thompson Playa Del Carmen
Thompson Playa Del Carmen
#20 of 209 in Playa del Carmen
694 reviews
3.0 mi away
Petit Lafitte
Petit Lafitte
#6 of 209 in Playa del Carmen
1,505 reviews
Show Prices
Show Prices
Show Prices

Been to Mahekal Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mahekal Beach Resort

Property: Mahekal Beach Resort
Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Official Description (provided by the hotel):
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Ebookers, Hotels.com, Odigeo, Traveltool, S.L.U., TripOnline SA, Hotel.de, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Mahekal Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing