I paid for 8 nights in an oceanfront room. Upon check-in, they put us in a room that was not oceanfront. We had pre-paid, the document clearly stated oceanfront, and the hotel refused to give us oceanfront until we paid an additional $1600. This is clearly a case of bait and switch. In Mexico this is standardized corruption in service. We would have given this resort a 5 star rating if they had not played their little game. Their $1600 will result in the worst word of mouth marketing and online reviews we can manage without embellishing our story or straying from the truth. The oceanfront room we received for our 2-8 nights, it wasn't available for night 1, was extremely nice. This would be the best resort in Playa if they did not operate in a dishonest and corrupt manner.
- Official Description (provided by the hotel):
- The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more less
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- Also Known As:
- Mahekal Beach Hotel Playa Del Carmen
- Shangri La Caribe Hotel
- Shangri La Caribe Playa Del Carmen
- Mahekal Beach Resort Mexico/Riviera Maya - Playa Del Carmen