We booked this apartment having been wowed by the pictures but were seriously disappointed. The first sign was the fact that despite being promised a local mobile phone and mineral water by BRIC rental, we had none of these things. The receptionist at Aldea Thai was also rude and couldn't answer any of our questions around this. What was worse was that we were then given bright orange wristbands - as if we were at a rock concert rather than paying an expensive rate for a penthouse apartment - because these informed the security guard we were staying at the hotel. We had to wear them at all times. I have never, ever experienced this at any hotel.
Once we got up to the penthouse, we saw a huge construction site in front of the apartment making the loudest din as it worked through the night. We couldn't sit on the beach in the day as construction was going on - and at no point had BRIC rental told us that this had happened.
We called our rep at BRIC, who then promised to find us another apartment (having tried to weasel out of it by saying that we had been told in advance) - all of which faced the construction site. It was a shame as it was a beautiful apartment, but we're really annoyed we weren't told about it, and had such a poor reception.
- Official Description (provided by the hotel):
- A door to modern luxury, The Thai is a high class condohotel where the sophistication of the Thai-Balinese spirit blends with the laid back soul of the Mexican Caribbean. The creative design of The Thai is constituted of a giant swimming pool, thatched roofs, Asian-fashion decor and outdoor pool fountains while built in commercial venues such as a restaurant and a fitness center added to the comfortable feel of the property. The magnificent suites of Aldea Thai integrate a great number of conveniences such as deluxe furnishings and hi-tech features. Facing the most notorious, sandy beach of Playa del Carmen, The Thai embraces stunning views of the Caribbean Sea and the fun environment of Mamitas Beach Club. All of what Aldea Thai has to offer will turn your vacation at the Riviera Maya into an unforgettable experience to enjoy the best of every world. ... more less
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- Also Known As:
- Aldea Thai Luxury Condohotel Hotel Playa Del Carmen
- Aldea Thai Luxury Condohotel Mexico/Riviera Maya - Playa Del Carmen