We were recently invited to join a wedding party, staying at this hotel on the beach. Over 30 guests, all of whom stayed from 3 nights up to 7 nights - i.e a huge income for the hotel.
We booked an "Ocean-View" room, but when we checked in they did not have it available, and we were put into a small, dark, badly facilitated room, about a quarter mile walk from "ocean-view". That room was worse than a seedy city down-town motel room. We were moved to ocean-view for the last 2 nights, but no amount of persuasion would allow the management to consider a discount or refund. Instead we were offered a $60 credit for specific wines, services, etc which we had no time to use because were checking out, back to UK. That was all a LOT of aggravation.
Otherwise, a very large and busy hotel in a marvellous location with great facilities, right on the beach. The wedding was all A1.
Cons: Lobby reception understaffed. Staff that were there seemed unable to make sensible decisions, and their English was relatively poor. Pool is short of shade - insufficient umbrellas, and no shade on the beach except cabanas which were always full.
- Official Description (provided by the hotel):
- On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more less
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- Also Known As:
- Gran Porto Real Hotel
- Gran Porto Real Playa Del Carmen
- Hotel Gran Porto Real
- Gran Porto Real Resort Spa
- Porto Real
- Grand Porto Real Playa Del Carmen
- Gran Porto Real Mexico
- Gran Porto Resort Mexico/Riviera Maya - Playa Del Carmen