I travel frequently throughout Mexico and South America and I am very understanding of what you get for your money, especially in an all-inclusive resort. I was here last week for a wedding and I can honestly say without a doubt, that this was one of the worst hotel experiences I have ever stayed at.
But I'll start with the good first, because not everything was terrible.
The location is amazing. One of the best locations in Playa in my opinion. The hotel was walking distance to just about everything and was ideally located.
My room was ok, even though they promised me an ocean view, which I didn't get, and I ended up actually overlooking the street and into the hotel across the street. But the room was clean and the bed was comfortable. All in all, the room was not bad and I had no complaints.
The next good thing was the drinks. The bar service throughout the hotel was very good and they were always helpful and checking in on you, especially at the pool. They had most everything you could want and were good pours.
Now for the not so good. And I am holding back a lot here.
I am telling you with 100% honesty that the food at this resort was awful and not even edible. Mexico has some of the best food in the world, so it was even more disappointing not to be able eat some of the wonderful cuisines that are made locally. I spoke to many other hotel guests just to ask their opinion on the food and I heard the same thing over and over. I understand it is an all-exclusive vacation, and I can't always expect 5-star meals, but I would have expected much, much more. Instead, I spent every meal on 5th street eating at some of the amazing restaurants in town, which were delicious. I just should not have had to pay for every meal with an all-inclusive vacation.
The other thing that was really upsetting to me was the fact that I was literally blocked from hanging out with my friends and family staying across the street in the other hotel, Royal Playa, which by the way is owned by the same resort. Even though its the same hotel owners, they would not let me visit the Royal Playa and see the people I went on actually went there to go on vacation with.
There were security guards at the front that refused to let us in and didn't tell us why, just being rude and not helpful. I actually would have happily paid for my own drinks but they didn't want to hear any of it and asked us to leave. We finally figured out that if we pay $120 to the front desk, we were then granted access. But they hold your charge your credit card and hold your ID, so beware if you plan on going out later, because you won't have them in your wallet. I learned the hard way.
So I will never go back to this hotel, but plan on going back to Playa Del Carmen very soon and hope to stay at one of the small boutique hotels in the neighborhood, which look very nice.
- Official Description (provided by the hotel):
- On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), LoveHolidays, Expedia, Hotels.com, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Gran Porto Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gran Porto Real Hotel
- Gran Porto Real Playa Del Carmen
- Hotel Gran Porto Real
- Gran Porto Real Resort Spa
- Porto Real
- Grand Porto Real Playa Del Carmen
- Gran Porto Real Mexico
- Gran Porto Resort Mexico/Riviera Maya - Playa Del Carmen