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“Amazing holidays!” 5 of 5 bubbles
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #29 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing holidays!”
5 of 5 bubbles Reviewed 12 May 2014 via mobile

We just spent two weeks in this resort and it was absolutely brilliant! We always had fun things to do with the entertainment staff! Aerobics, tequila volleyball, crazy games, salsa lessons, blackjack.. Angie is the cutest thing,Arturo and Omar so much fun, papi Verlain, angel, Jesus the party boy, dj Jesus, Eliseo, David, they all do a great great job! Can't wait to come back! Thanks Gran Porto!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 13 May 2014
Dear Mr. Barry B

We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! We are overjoyed knowing that you fully enjoyed our beautiful resort. As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom I`m sure did everything out of love in order to make your stay unforgettable.
Once again, thank you for your kind comments and for granting us with the opportunity to host you at Gran Porto Real Playa del Carmen.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,667)
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English first
Oakville, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

We have spent several vacation trips to this resort, in the sunny Caribbean, and we are already planning our next trip this year. Everything about this resort; location directly on the beach, sparkling clean rooms, lobby, grounds, choice of many eating facilities, great food & choices, but most of all, the most friendly staff you could wish for, always smiling, so polite, and most willing to do anything to make your stay more pleasant. Truly exceeded our expectations in every way!!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank allan f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 13 May 2014
Dear Mr. allan f

On behalf of Gran Porto Real Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review.
We look forward to welcoming you again in the near future!

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

My sons, a friend and I recently vacationed at the Gran Porto Real early April, 2014.

Overall, it was a heavenly vacation with the outstanding service, food, accommodation, cleanliness and an added bonus of great weather!

The Gran Porto is within walking distance of the town, shops on 5th avenue and a selection of restaurants and Coco Bongo club, which is a must visit!

Food:
Pretty good - The main Albatross buffet and outdoor grill, included Sushi, Mexican and Italian restaurants adjacent to the resort with flowing alcoholic drinks at the resort and on the beach.
The main buffet was pretty good with daily variety. The Italian restaurant Il Pescatore, a-la-carte, was our favourite. Reservations required for this restaurant through Guest Services. The steak was truly outstanding and Jaime provided excellent service!!! The Mexican restaurant, Maria’s, was pretty good with César’s good service, no reservations required.
The 24hr internet/bar area that had snack food at all times was an added availability.

Staff:
Warm, friendly, helpful and courteous!

RIGOBERTO
special mention to Rigoberto, a server in the Albatross buffet area. If you enjoy special coffees, please make sure and ask for Rigoberto, who was the only one to offer us a choice of Mayan, Irish, Spanish coffees when we had dinner 2 nights at the main buffet restaurant. It was a real treat\show to see the flaming process and it added to the enjoyment of the coffees for all of us.

Special thanks to the other staff who served us at the main buffet area.
Orlando at Guest Services was extremely helpful
Arturo, one of the Entertainment crew was very friendly and the nightly shows were enjoyable
Emanuel who kept our room immaculate and made the outstanding towel creations daily
The smiling Ezequiel at the towel station and Mario at BD Travel.

Accommodation:
We had a Junior Suite Ocean front overlooking the bar\pool. What an incredible view we had from the balcony. The room was spacious, clean and comfortable. The towel creations were creative and a wonderful surprise to walk into every night.

Downside:
Upon late arrival at Gran Porto Real after a 2-hour flight delay, due to the hotel overbooking, it took a while before we were able to go to The Royal, which turned out to be a fabulous resort in every way. The waiting inconvenience to go over to the Royal and waiting for our rooms at Gran Porto the following day, created a lot of wasted time and was unsettling.

Beach
Love the white sand but what a BIG disappointment to find out that there was no swimming area in front of Gran Porto Real. Don't really care for the pool. There are sandbags placed along the beach front and the swimming area is full of rocks, due to Hurricane Wilma. However, a little walk to the neighbouring resorts (The Royal) and beyond, saved the days.

Room Tip: We were very happy with the Ocean front, not Ocean view. There is a difference.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jentee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 13 May 2014
Dear Ms. jentee14

Thank you for staying with us. We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacations unforgettable.
As you will know, at “Gran Porto Real Playa del Carmen” our mission is to exceed your expectations, providing the best in service and high quality standards and safety, going beyond to anticipate any customer’s need.
Once again thank you for staying with us and remember… “Gran Porto Real Playa del Carmen” is your second home.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillett Pa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 May 2014

This resort was excellent!! The staff was wonderful to us!! Arturo,Jesus,Angie,Angel,Omar,and Verlan of the activities staff were so much fun!! Marco the bartender....well he will be remembered for a long time!! Pablo our waiter took great care in making us comfortable and Theo our housekeeper and her great towel designs!! This is a place we were be coming back again and again!!!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josie5887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 12 May 2014
Dear Ms. Josie5887

On behalf of Gran Porto Real Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep up the good work!
Once again, thank you for your kind comments and for granting us with the opportunity to host you at Gran Porto Real Playa del Carmen.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 May 2014

Just arrived home from Gran Porto Real Resort and have plans to go back - I am truly perplexed by some of the low ratings or negative comments - Even trying to come up with negativities is impossible - the food was excellent, staff were excellent, the room we had was beautiful, hotel is very, very clean. All the staff right from the servers, to entertainment, to the hotel store and cleaners are very friendly always with an pleasant "Hola" and they go out of their way to be helpful. The beach is a bit of an issue but by no means takes away from the vacation whatsoever. I had some concerns after booking due to some of the reviews on here but once we arrived any concerns I started out with were completely gone. One thing to note about the rooms; ocean view is ocean view which is very different from ocean front - it's not too complicated to figure out if you want to be right on the beach, book an ocean front room - Ocean view rooms will afford you just that, a view. Can't wait to return!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 12 May 2014
Dear Ms. Karen S

First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you.
We hope to see you for your next vacation so we can pamper you here at "your home away from home".

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emmaus, Pennsylvania
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 9 May 2014

This resort did not live up to my expectations by any means. I will start with the good things as they did have some good points. The beds were heaven, they were so comfortable, only complaint is our room had 3 additional beds and we were only supplied with one additional blanket in the room and no sheets for the beds. The room itself was actually very nice also and the animals they left on the bed were adored by our children. Large in size, great deck that overlooked the ocean. The pool was one of our favorite spots as it was big and had great bar service delivered to you while you were swimming. Right next to 5th Avenue which has some great shopping and entertainment. I definitely suggest stopping at the Gelatto place Aldo. Fantastic!

Now to the disappointing aspects. This resort should NOT advertise they are beach front. They are not, They have a small strip of water in front of the resort which is between two docks. This area is NOT usable. It has boats docked in the water and you have a drop of about 4 feet from the resort where the chairs are to get to the water. Sandbags cover the entire beach and stick out so you can see them while walking. The water that is there is all covered in seaweed and other ocean debris a good 20 feet into the water. The stench this causes while out at the pool and beach is awful. You have to walk all the way past this resort, then past the next resort to finally find a stretch of beach that is usable. At this point you have no chairs to lounge in and no shade unless you want to pay for it.

The food is nothing like we expected. The food here was just not very good at all. The buffet restaurant was just awful. The only good things were the omelet and pasta stations offered during breakfast and lunch. The service some days was so slow that after getting our food from the buffet we still didnt have drinks and my husband would go up and get them himself. The food at the actual buffet was not good and we didnt eat much of it. The other two dinner restaurants were good, not amazing.

The worst part was our check out experience. The night before we left for some odd reason they decided to do construction in the restaurant which was just below our room. We were awoken at 11:36pm by the pounding sound of a hammer slamming against a wall. This happened until 12:45am waking up everyone in our room. My husband actually went downstairs to see what the noise was and that was when he found out what they were doing. After complaining in the morning we were offered a $40.00 credit and was made to sign a paper saying we would not complain to our travel agent or the parent company of the resort. THEN when we came down to check out the $40.00 wasnt even credited on our bill and we had to go back to the room to locate our copy of the document we signed (even tho the kept the original) to show that we were indeed telling the truth. Oh and to top it off this is like the only place in all of Playa Del Carmon that does not take USD. They have a money exchange window right next to the front desk and they make you pay a higher price to exchange USD. Makes no sense, For what we paid to come to this resort it was not at all worth it. We have stayed in Mexico before, actually at the resort right across the street and we had a fantastic time which is why we chose this resort specifically thinking we would have a similar experience. We were very wrong.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Krystine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 10 May 2014
Dear Ms. Krystine H

We really appreciate this review. We are truly sorry to read that you did not experience our remarkable service and hospitality, on behalf of all of the staff at Gran Porto Real Playa I would like to express my sincere apology if our service did not fulfill your expectations; as we are deeply committed to assist our guests at all times and provide them with an exceptional service be sure we will sharing your comments with our staff in order to improve and take actions to give an exceptional service..
We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
4 of 5 bubbles Reviewed 9 May 2014

I have a list of people to speak of:
1) Pool hosts...Jesus,Angel, Arturo...These three were very good with their english so therefore they understood our needs very well. Jesus especially was very informative about our questions regarding local nature of the town PLAYA DEL CARMEN and surrounding areas. He sold us tix to Coco Bongo and he also escorted us into the club. He promised us full express access into the club but not a table or waiter service. Yet he gave us more than expected. He provided us a personal table and our own waiter. As he promised...a great show and it was. I cant say enough about Jesus. lol our savior?
Now Angel and Arturo were just perfect gentleman. They made us feel we were their longtime friends and for that we are greatful. Very charming hosts. Goodluck to all of you.
2) Our chambermaid Lorena could not speak english. Yet with open hearts we communicated. We promised her on our first day we would reward her daily if she gave us perfect attention. We spoiled her!
3) Our beach Grillada waitresses Emma and Reyna were just so sweet we wanted to take them home with us! Thankyou to them. Great service and personalities.
4) Enrique Vazquel!!!! Our restaurant evening Captain Host. We express our deepest gratitude for your special attention. We only spoke and met a few times yet he traeted us as royalty. He may have treated us as normal in his eyes but it felt personal to us. He gave us our last meal and knowing it was he instructed his chef to prepare a custom seafood meal for us. He instructed his servers to turn up special service for us. They all then came to us with great attention. Enrique is truly a great Matridee Captain of hosts. Dont let his stern face confuse you...he is running a restaurant and is very concerned of the streamline of servers and food. Good man you are Enrique!!
-And thankyou Daniela Collado for your awesome attention. Keep up your great smile.
- Sarain our waiter...what can i say?you are just the best servicewaiter ever. Your efforts exceed our expectations. Thankyou for your friendship and you are welcome in my home anytime. As a matter of fact....contact me if you have any wishes at Christmas.
-Lucy Batun thankyou for your smiles and your spanish lessons. Even in long lines your attention extended to us personally.
5) Front deskstaff...thankyou for your promt service and attention.
6)GM of Hotel EDWIN BARRAGAN!!! I see you always asking everybody if they are ok. You have a masterplan and it is unfolding as planned. You gave us special attention when i was sad one day not to your hotels fault. So you gave me a free 1hr massage. You instructed Mayela to care for us and she did with grace.
Thankyou for explaining to us your business plans as if i was involved. You will get what you are planning for your hotel. I see you are a serious man.
7) Mentionables..all hotel staff including the lil guys like the housemen and maintenance staff. They were very prompt.
8) Finally thankyou Gran Porto Real for a great trip! This was our honeymoon and it was a great time!!!!
April 29-May 9/2014
Room#234 Jeremy and Tara SC.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tara I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Gran Porto Resort, responded to this review, 10 May 2014
Dear Ms. Tara I

Thank you so much for those kind words, my mission in life is always to do things with love, like all the staff who works on this beautiful resort. For me it is always a pleasure to receive such distinguished guests as you are. We are overjoyed knowing that you fully enjoyed our beautiful resort. As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom I`m sure did everything out of love in order to make your stay unforgettable.
Once again, thank you for your kind comments and for granting us with the opportunity to host you at your second home Gran Porto Real Playa del Carmen.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Mexico/Riviera Maya - Playa Del Carmen

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