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“Restaurante Il Pescatore was excellent!”
Review of Panama Jack Resort

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Panama Jack Resort
Ranked #37 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 15 May 2014

We just returned from spending a week at Gran Porto Real. As usual, our stay was lovely and trouble-free. Because we were at the resort during a slow time, we were able to eat at the Restaurante Il Pescatore three different times. Each time our waiter, Renzo, provided excellent service. The food prepared by Chef Ruperto Cerda Rojas was wonderful. Not only do we highly recommend the Gran Porto Real for a vacation get away, we also highly recommend the Restaurante Il Pescatore.

Room Tip: Ask for a junior suite with an ocean view. Prices are not as high as with an ocean side room, but t...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 16 May 2014

Dear Ms. Mary W

Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We hope to have the opportunity of serve you in the very near future!

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA

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3,618 - 3,624 of 10,417 reviews

Reviewed 15 May 2014

Just wanted to take time make note of the exceptional service we received from all of the staff at Il Pescatore for my sister in law,s 50th Birthday dinner. Especially our servers Albert and Gustavo. They were fun and friendly and on top of every request we had made. They did it with a smile and everything was promptly attended to as well. The capitan was Eliazar who managed the whole experience, even down to getting an awesome 5 layer chocolate cake for her birthday. Vanessa was the name of the hostess if i remember correctly and she was very nice first impression upon walking in to meet our reservations. Bravisimo to all the staff

Room Tip: Did not stay at this resort, just went to this restaurant
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  • Stayed: May 2014, travelled with family
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Thank Stegman84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 16 May 2014

Dear Mr. Stegman84

First of all thank you very much for taking the time to share with us your positive review!
We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique experience.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

We were first time visitor to the Gran Porto Real and found it to be an excellent choice. Facility and grounds very well kept. Our Housekeeper, Sarai Jimenez, keep our room impeccable and was very artistic with her towel art. We looked forward to breakfast each morning, our server Leo was on top of his game. Plenty of options for food choices,( would have like to have seen more options at the dinner buffet) bars and nightly entertainment. All within walking distance to 5th Avenue where your choices (food, bars, entertainment, shopping) are multiplied 10 times over. We felt very safe and totally enjoyed our stay and will be back again. Highly recommend the Gran Porto Real Resort.

Room Tip: Be sure to request a pool or ocean view room, we enjoyed our walkout ocean view junior suite
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  • Stayed: May 2014, travelled as a couple
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1  Thank MICHAEL K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 15 May 2014

Dear Mr. MICHAEL K

Gran Porto Real Playa del Carmen wants to thank you for your warm hearted review. It was a true pleasure to be able to host such distinguished guests.Your kind comments we surely be shared with all the staff members you have mentioned.

We look forward to having the opportunity to host you again the near future.

Sincerely,

General Manager
Hotel Gran Porto Real & SPA

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Reviewed 14 May 2014

Thoroughly enjoyed all of the amenities this place has to offer. Enjoyed the food but felt there needed to be a seafood restaurant. Waiters, room attendants, bartenders, and security, Victor Notario, were awesome. They catered to our every need and went out of their way to make our stay happy. Great location, quick beach and pool access without walking a mile. Resort was perfect size. I would go back again. Kelley-Nashville,Tn

Room Tip: Get no less than an oceanfront suite
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  • Stayed: May 2014, travelled with friends
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Thank Kelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 15 May 2014

Dear Ms. Kelley B

On behalf of Gran Porto Real Playa del Carmen we want to thank you for taking the time to share your review with us and all other TA readers. Nothing puts a bigger smile on our face than to know that our guests experienced a beautiful and unforgettable experience.
Once again thank you and we look forward to pampering you again very soon!

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA

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Reviewed 14 May 2014

We were just here for a week vacation and our destination wedding. It was a great trip. This resort is beautiful and very clean. All of the staff was very nice too. I am so pleased with how the wedding turned out. Everything was perfect! Denys was my onsite wedding coordinator and she is awesome! I just told her what I wanted and it was better than I expected. I definitely recommend staying at this resort and if you are considering having your wedding here, Do it!

Room Tip: We stayed in an ocean front suite. It was lovely!
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  • Stayed: April 2014, travelled with family
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Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 15 May 2014

Dear Ms. Kelly W

On behalf of GRAN PORTO REAL Playa del Carmen staff and myself we want to first of all congratulate you for your wedding! We also want to thank you for taking the time to share your beautiful review with us and all other TA reviewers. We are so happy to know that you had a fantastic stay.
Please do not hesitate to contact us if you need anything, our staff members and myself would be more than happy to assist.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA

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Reviewed 14 May 2014

The party boat staff are fun and energetic the best staff were Marco,Arturo,Omar,Alberto,Angie,Angel,Ver and Alexis.They made me want to come back with the kindness, and sense of humour.I will miss the resort and all the fun.

Room Tip: 141 is right on the beach and has a good view
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  • Stayed: May 2014, travelled with family
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Thank Connor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 15 May 2014

Dear Mr. Connor C

Thank you from the bottom of our hearts for your review. . It will be my pleasure to pass your wonderful comments to the members of our staff who exceeded your expectations and provided you with remarkable service.
We remain at your service and Once again thank you and we are looking forward welcoming you back.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

My wife and I stayed at this resort from April 23rd thru May 13th. This was our 4th stay at GPR. Once again we enjoyed out time here immensely. This resort is the right size for us. It is not as immense as some of the resorts outside of Playa Del Carmen and smaller than the sister resort next door, the Royal.
This resort is geared to families and people who do not want in-house entertainment – You can get that by walking to 5Th Avenue to find dozens of bars and night clubs.
The Positives:
1) Fantastic Staff: The GPR Management should be commended for their hiring and training and retention of their staff. The people who work here are extremely competent, friendly, accommodating and hard working.
We were impressed with the check in ladies: Amelia and Elizabeth who helped us with the room selection and correcting problems with our return shuttle bus.
The Animation/Entertainment staff: Arturo (King Arthur), Verlain, Angle and the sweet young lady, Angie were energetic, friendly and did a great job of getting the guests to participate in the various daily events.
The pool Service Staff: Pablo, Teresa, Jose, Yanet and all of the other amigos whose names I have forgotten. These people provided us with great service. Mochas gracias and hasta que nos encontremos de huevo.
2) Restaurants: There are three restaurants plus a beach grill and a 24 hour food center. The food was quite good. Our ratings: 3 out of 5 for Albatros 3 out of 5 for Il Pescatore; 4 out of 5 for Maria’s and 3 out of 5 for the beach Grill, Parrillada. Note: We ordered room service once and found the service to be great and the food to be delicious.
Again, the staff at all of the restaurants was well trained and provided great service. Some of the mentionable were: May, Israel and (Erica, the Omelet Lady) at Albatros; Jamie at Il Pescatore.
3) The Hotel accommodations and the upkeep: We have nothing but praise for the rooms that we stayed in (Ocean Front on the 3rd Floor). Beautiful view of the ocean and the beach. Our maid, Thelma, was wonderful and kept our room tidy and clean. She made beautiful towel sculptures each day which we appreciated very much.
The Negatives:
4) The beach is awful and stinks and needs some major repair. Where we were (GPR beach front) there was about 20 feet of the beach sand that was washed away. In fairness, this was the state of the beach all along the beach front from GPR to the ferry dock to Cozumel. Apparently a bad storm hit the area a few weeks before and washed away a lot of the beach. I was told that there was a major beach reclamation project planned for the end of this year .
5) Lack of Decent & Variety of Sea Food at GPR : I love seafood and found very little variety of sea food at this resort. My God! Playa Del Carmen was and still is a fishing village. Please, GPR, get some good seafood. I am willing to pay more!
In Conclusion:
This is still a fantastic resort because of the wonderful and dedicated staff that works here. My wife and I will be returning next year and looking forward to enjoying this wonderful resort and seeing the fantastico staff again

  • Stayed: May 2014, travelled as a couple
    • Value
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Thank ColleenRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwin B, Gerente at Panama Jack Resort, responded to this reviewResponded 14 May 2014

Dear Mr. ColleenRon

We appreciate you have taken the time to share your impressions with us and we want you to know that we take our guests´ comments very seriously as they tell us what we are doing right, wrong, and how can we improve it. Regarding our beach I would like to mention that we are working very hard to restore and maintain it.
Also, for the staff members you have mentioned in your review We will make sure to tell them that you have mentioned what a great job they are doing and to keep up the good work!
We will be delighted to host you once more and exceed you expectations.

Sincerely,

Edwin Barragán
General Manager
Hotel Gran Porto Real & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panama Jack Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico (Formerly Gran Porto Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Price Range: £163 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Panama Jack Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Panama Jack Resort Mexico/Riviera Maya - Playa Del Carmen

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