I read countless reviews about this resort before my family left on our trip and must say I was a little nervous because of all of the not so great reviews mostly because of the food and the theft that apparently goes on at the resort. So, I promised myself that I would post a review when we returned to ease the mind of all of the other families getting ready to travel to this resort...you are going to have a great time! The truth is that the rooms are clean, well kept. We did have a tiny little ant problem but really not a big deal. I would go back anyway. Our air conditioner WAS very loud as many have mentioned but it was actually a blessing because we had a room close the main stage where all the shows were and this meant a lot of noise until at least 10:30 every night. So, if you have young children, mine are 7 (twins) and one of them liked to go to bed early so the air conditioner muffled the noise and sleep was not a problem. I must say that the biggest issue I had with noise was the paper thin walls and the noise that came from other rooms. It made me nervous thinking others could hear us talk and our TV.
Food...breakfast was great-many healthy and not so healthy choices for all. Lunch...fast food type food. Not much variety. My son ate fries with cheese every day. Not good but he had fun. Needless to say we are all on a diet right now. We stayed at the pool all day so we never ate in the buffet room at lunch. I assume the variety is better. The only problem is that it is a pain to walk over when you are all wet. The pizza was okay. Guacamole and salsa very fresh. That is what i ate everyday. Dinner in the main room was HOT so we were a little annoyed and lost our appetite. Literally we dripped with sweat. The two restaurants were outstanding and I reccommend you take advantage of the a la carte choices you have. Don't believe the others who said they did not get reservations...they are included in your stay so PUSH for them. You must go for the change of pace. Buffet eating can get boring. Also..you must take a 10 minute walk over to the Aztyeca the sister hotel to eat at lunch of dinner-seems fresher and cooler. We hate in the courtyard type area just outside of the buffet room and we loved it. We did that twice. Nice to walk too. We stopped at the vendors just outside of the resort as well. Good prices. Starbucks was a nice reminder of home.
Take a 5 minute 5 dollar taxi ride to 5th avenue one night. Very nice stores-pricey though. The port is a nice site to see. We went to Carlos and Charlies for our last night dinner. It was awful and not worth the money. Had icecream and walked around.
The shows were great. Funny and entertaining. I can't believe how hard and long the entertainment staff worked. They really try so hard to get people involved all day..bingo, water aerobics, polo, yoga, dancing lessons etc. I did nothing...just wanted to hang out at the pool all day. The kids did too!
Last word of advice....when you get to the cancun airport and if you have already prebooked your taxi with any company ( don't prebook just pick up a taxi and pay the same amount of money to go straight to the hotel instead of stopping at others. The ride is long and bumpy) go straight passed the many people working to get your money. Someone will no doubt ask you for your taxi info and you just say its okay and keep heading for the taxis outside. There is no need to stop even if they look like they are official. We we sucked into buying a package we never used....just keep walking. At the resort you will be approached by many nice people who pretend to want to make your stay great-they want you to attend a time share type session. They will tell you that you will get free this and that and you will not get it. It will be a waste of time and time on our holiday was precious. It is 2 hours we will never get back. Unless of course you have 10 to 12 thousand dollars to spare. Just say no thank you and enjoy the time you have at the resort.
The beach is great, the pool is great for kids because it is 4 feet everywhere you stand. So no deep end to worry about for younger kids. My boys got a kick out of the swim up bar. They ordered fruit smoothies all day and night too!
If you are comfortable letting your kids be away from you all day then they can be part of the kids club all day. \The staff there is great and they will keep your kids busy for you. My boys chose to hang out at the pool.
The whole waking up at 6 for a spot is kind of true....I woke up at 8 and still got a spot under the umbrellas at the pool. Some spots on the beach too. We tried to get at least two on the beach under an umbrella and two at the pool. We cheated but very necessary considering the heat can really get to you.
A great place for the family, for the price and all round good choice. I will go back.
Oh and nothing was stolen from our room as far as we know! We left our cleaning staff at least 10 US twice during our stay. The room was kept very clean and tidy.
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- Also Known As:
- Viva Wyndham Maya Hotel Playa Del Carmen
- Viva Maya
- Maya Viva Wyndham
- Wyndham Hotel Playa Del Carmen
- Wyndham Playa Del Carmen
- Playa Del Carmen Wyndham
- Wyndham Maya
- Viva Wyndham Maya Mexico/Riviera Maya - Playa Del Carmen