This trip had the makings of a disaster. The weather was unusually wet, windy and stormy because of a Pacific storm crossing land. The storm (Barbara in the Pacific) later became Andrea in the Gulf. The harbor was closed at the last minute a couple of times.
Planning and communication: We planned to complete our Advanced course and Nitrox course. Sofia started a great communication line with email that continued with both email and phone all through our vacation. Even when their phone went out she sent an email telling folks to call their cell number. Her communication became key when the weather forced us to change plans several times. She presented options that we would not have thought of. We completed the certification course as planned. We got in 14 dives in a 9 day window and had planned not to dive two of those days.
Pricing and Packages: When I looked at the website and saw the package names I was amused. Look and you will see what I mean. We did our diving day to day because of the weather. The fact that we had done training there got us a nice discount on the Cenote and boat dives. I was really impressed when I heard Sofia assure another customer that they would still get package pricing and a refund of the difference if they could not use the entire package.
Boutique operation with great service: This is a small shop. There is one large room and a small restroom. They share a boat service with some other small dive operations. You have to carry your gear a couple of blocks to the ocean. You are walking there with your dive master. They still had a fresh water rinse for our gear. We took showers with HOT WATER. They rinsed our gear a couple of times and offered to daily. We stored our gear there over night. Hector even packed up our gear and brought it to the Cozumel Ferry so we didn’t have to get up an hour earlier. Later the same day he took our gear back to the dive shop after a day of diving. The last day we packed up our gear and headed out. Later in the day I got a message from Sofia saying my dive partner left her wet suit. They brought it to us. The little things like that were endless. Both Hector and Sofia understand what it means to provide full service.
Dive Masters: Emilie was with us for all but one salt water dive. She was also our instructor. Ricardo (Smiling Rick) was our guide in the Cenote dives. Both of these dive masters are “contract” workers. We were extremely comfortable with both of them. The great service continued with them. Rick taught us two very important things. 1. How to eat a mango. 2. Never tell a Mexican to take his time. Emilie is a small French woman. Her English is very good and her skills really instill confidence. Pound for pound she is my favorite dive master ever.
Summary: Best dive shop service ever. These guys turned what could have been a really crappy situation and gave us options that made this another great vacation.
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