We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“AMAZING Experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Caracol Suite Hotel
Ranked #185 of 209 Hotels in Playa del Carmen
Cali
1 review
“AMAZING Experience”
Reviewed 23 April 2012

I want to let you know that after traveling to more tan 15 countries including Mediterranean and Baltic Seas and South America I can say that Hotel Playa Suites gathers all the ingredients to make you enjoy ur vacations in a wonderful way!!! Its incredible location close to the 5th Avenue in Playa del Carmen, the principal street in this city, makes it the perfect choice because home and fun get together for a fascinating stay! Thank you for your wonderful service, it made me feel like a very important guest for you!!! For sure I will come back and off course I will bring my friends and family with me!!!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victorbona, Gerente at Caracol Suite Hotel, responded to this review, 6 May 2012
Dear Rosee,

your comments are the best ingredient to work hard and improve every day; we love our job, it is a passion.

We hope to see you, your friends and family! it will be a dream!

Thanks for your wonderful words...

Regards.

Manager.


I want to let you know that after traveling to more tan 15 countries including Mediterranean and Baltic Seas and South America I can say that Hotel Playa Suites gathers all the ingredients to make you enjoy ur vacations in a wonderful way!!! Its incredible location close to the 5th Avenue in Playa del Carmen, the principal street in this city, makes it the perfect choice because home and fun get together for a fascinating stay! Thank you for your wonderful service, it made me feel like a very important guest for you!!! For sure I will come back and off course I will bring my friends and family with me!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

114 reviews from our community

Traveller rating
    40
    27
    19
    8
    20
See reviews for
20
50
9
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Miami
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2012

I recently stayed at this hotel and was extremely satisfied with its customer service, location and rates. I highly recommend it to anyone who wants to have an amazing experience in Playa del Carmen. I'll mostly likely stay again on my next visit.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiamiAndrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victorbona, Gerente at Caracol Suite Hotel, responded to this review, 6 May 2012
Dear friend,

thanks for your comment, it is very important for us. we are proud of our hotel and love to receive friends...it was a pleasure to share a time!!!! we hope to see you again very soon! we "highly"recommend you as a customer( friend in our case!).

Regards.

Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2012

We booked this hotel based on price, reviews and pictures provided by the hotel. Upon our arrival, we were shocked. The pictures have nothing to do with the room we were given at this hotel. They might have a couple of rooms that are similar to the ones shown , but not ours.

We came in, checked in, went to the room and checked right out. The room was old, the walls were moldy the bathroom was stained, the linen as well, and the smell made me gag.

They showed us an upgrade but it was as bad. They were very nice and accepted to refund us.

We were very disappointed.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Minikiish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victorbona, Gerente at Caracol Suite Hotel, responded to this review, 25 April 2012
Dear sir/mrs,

for us it is not the way to get something free; if someoen want to stay has to pay...perhaps this is the reason for your comment. Check the others opinions and you can see our reality.

Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Playa del Carmen hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2012 via mobile

Great value for the price. Perfectly located, close to 5th ave. Friendly staff and very clean. You wont regret visiting this hotel or Playa del Carmen. Beautiful beach!

Stayed January 2012
Helpful?
Thank ClaudP82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victorbona, Gerente at Caracol Suite Hotel, responded to this review, 24 April 2012
Dear friend,

thanks a lo for your words; it can be a good slogan your title "give it a try, you wont regret it"!!!! we hope to see you soon.

Regards.

Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barranquilla, Colombia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 April 2012

Playa Suites, is your best option. Is a very comfortable hotel, cozy with beutiful rooms and extraordinary services.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barranquilla, Colombia
1 review
Reviewed 20 April 2012

Excellent Vacations, Good Service, Clean room, well located, walking distance to downtown, the beach and shops.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tatiana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victorbona, Gerente at Caracol Suite Hotel, responded to this review, 21 April 2012
Dear friend,

we hope to recieve you again soon! thanks to take time ti write about us; your opinion encourage us to improve and get better.

See you soon!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 21 March 2012

In September while on vacation I stood at the Hotel Playa Suites. I basically traveled to Cancun and Playa not even knowing where I was going to be staying. Luckily I found this hotel and it was perfectly located! The room was small and basic, but when your in the Riviera Maya you shouldn't be spending a lot of time in your room! The beds were soft and very comfortable. My favorite thing about the room was how cold it got! It was hot while I was there, and going back to my room after a day at the beach was amazing and refreshing! The people at the front desk were also very nice and helpful. I was also literally right around the block from the beautiful 5th ave. I have stayed at all-inclusive resorts in the past, but with the location of this hotel I thought it was better than an all inclusive resort because there is an incredible variety of food near the hotel. I would reccomend this hotel to travelers either staying for a week in paradise, or just passing through town!

Room Tip: Choose an upper level room. We had a garden level room, and there were a few nights we had one bug...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank candicen4007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victorbona, Gerente at Caracol Suite Hotel, responded to this review, 18 April 2012
Dear Friend,

we thank you to write about us, your comments are very important for us; we love to listen your nice comments about our hotel, we hope to receive you again!!!!

Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.5 mi away
Hotel Plaza Playa
Hotel Plaza Playa
#66 of 209 in Playa del Carmen
481 reviews
1.3 mi away
Apart Hotel Casaejido
Apart Hotel Casaejido
#37 of 209 in Playa del Carmen
589 reviews
0.7 mi away
Popol Vuh
Popol Vuh
#128 of 209 in Playa del Carmen
158 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
El Patio Hotel & Suites
El Patio Hotel & Suites
#147 of 209 in Playa del Carmen
32 reviews
0.5 mi away
Hotel Maya Turquesa
Hotel Maya Turquesa
#196 of 209 in Playa del Carmen
84 reviews
0.5 mi away
El Secreto Hotel by Bunik
El Secreto Hotel by Bunik
#126 of 209 in Playa del Carmen
122 reviews
Show Prices
Show Prices
Show Prices

Been to Caracol Suite Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Caracol Suite Hotel

Property: Caracol Suite Hotel
Address: Av. 10 entre 24 y 26, Playa del Carmen 77710, Mexico (Formerly Hotel Playa Suites)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#92 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Caracol Suite Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The PLAYA SUITES Hotel, located in downtown Playa del Carmen, one of the most beautiful cities in Mexico, offers you the perfect tropical atmosphere for your vacation. This petite hotel is located near the crystal-clear waters of the Caribbean Sea. PLAYA SUITES effortlessly gives you an unforgettable tour of this entire area.A hotel in this unique city needs to let you enjoy the Mexican sun and soak up its brilliance. If you were at PLAYA SUITES Hotel, this pleasure could be yours for as long as you wish.Playa Suites Hotel with a pleasant and cozy atmosphere. Its comfortable facilities and relaxing rooms will encourage to wind down and relax. This gives you even more reasons to stay with us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline and HRS so you can book your Caracol Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Suite Hotel Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing