We stayed for one night (rather than two) in October 2012.
We reserved this hotel due to the good reviews on TripAdvisor, but we had a different experience.
The room was infested with mold, on the top of the walls and under the bed. Please see the photos that I have posted. You will also see the poor state of the room, the absence of sheets and toilet seat. The beds were also very uncomfortable (i.e. metal springs all over).
As it was too late to change hotel, we stayed for the night in the room (the receptionist offered us a different room, but we refuse as the whole hotel also smelled; no point on changing for changing). We had to have the window open and the fan set to high to get rid of the smell. We were able to get a refund from Expedia for the room for the second night.
I highly recommend NOT to stay in this hotel, as there are much better options in the vincinity that we not get you sick from breathing mold.
- Official Description (provided by the hotel):
- This property is 3 minutes walk from the beach. Caracol Suite Hotel is located just 350 feet from 5th Avenue and its bars, restaurants and nightlife; and 1,800 feet from Mamita’s Beach. Free WiFi is available in public areas. Each room here will provide you with a TV, air conditioning and cable channels. Featuring a shower, private bathroom also comes with free toiletries. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Travel Republic (UK) and getaroom.com so you can book your Caracol Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Caracol Suite Hotel Mexico/Riviera Maya - Playa Del Carmen