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Paradisus Playa del Carmen La Perla
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Reviews (9,961)
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7,628
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7,628
1,563
459
172
139
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All reviewsroyal servicemolethe grillsouth bargabi clubla palapa restaurantyhi spadinner reservationsalfredobutler serviceguest servicesswim up suitebali bedsour honeymoonpool partypersonal butlerall inclusive resort
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6,824 - 6,829 of 9,961 reviews
Reviewed 2 January 2012

My husband and I had a wonderful trip to Paradisius over Christmas. Being brand new, you expect to have some glitches but the staff went above and beyond to make this an amazing vacation. The decor is contemporary...beautiful and edgy.

We upgraded to the Royal Service and were treated to a private pool with daybeds, breakfast and lunch at the amazing La Palapa, and a butler. Edwin, our butler was fabulous and took care of details, such as reserving restaurants that were difficult to get into. David, our server at La Palapa was also outstanding. Could not have been happier. Rae, the manager, and Andrea the hostess...shout outs to both of you as well.
Miguel, the bartender at the private pool was amazing. Also Philpe and Arturo took such good care of us. So personable and learned our drinks and what we loved for lunch.

Pros: The food was wonderful. Have heard complaints about all inclusives (similar to cruise food) and this was not the case. Restaurants were spectacular. At club Gabi on Christmas Eve they even produced "snow."
Service was over the top. Everyone was happy to help and do as much as they could to make this a trip of a lifetime.
Beautiful resort.

Cons: Still working out a few kinks, but every supervisor asks for input. The beach right outside LaPerla is beautiful but they are still working on taking out rocks and driftwood so you have to walk to Esmerelda to swim. Narrow and long...great for walks. White sand and clear, torquoise water.

Overall a wonderful experience and would return!

Room Tip: We felt the Royal Service upgrade was worth it.
  • Stayed: December 2011, travelled as a couple
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14  Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

From the minute we arrived we loved the entire resort. The yoga class was so great, instructor awesome and what a way to start the day. The hotel is beautiful and the services and help do not know what to do to make your trip fabulous, which it was. They could use m;ore tennis courts since there is only one and it is right next to the childrens playground. For a brand new hotel they did a great job handling the guests.

  • Stayed: December 2011, travelled with family
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7  Thank ivyd60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

We stayed in this brand-new resort for two weeks from 9th of december 2011 untill the 23rd. We booked a royal service suite.

Overal the resort is great. It is all brand new and has a luxury feel to it. The room was very spacious and luxurious with our own Nespresso machine... Beds are really comfortable and so was the double shower. We had a room that faced to the outside (so not to the pool side). We looked out onto open forest towards Playa del Carmen. It was very quiet.

Restaurants are great. The food is fanatastic and I urge everybody to go the Royal Service restaurant La Pallapa and to Passion for some extraordinary food. Sushi and sashimi were also wonderfull.

Royal Service is great for booking restaurants etc., but they still need to work a bit more on the value they provide. The butler service in f.e. Sandals is more pro-active in arranging for things when coming back from the beach, little snacks in your room, arranging for dinner in your room etc.
Although if you ask anything the staff would go out of their way to get it done!

If I had to comment anything it would be two small things. First they need to abolish the $5,- room service charge as this is penny wise pound foolish. Second they need make sure that in Royal Service the butlers work in pairs, so that there is 16 hours customer coverage rather than 8 as our butler for ten days had the evening shift starting at 15:00, but the majority of questions are in the morning/ early afternoon.

Overall I would highly recommend this resort if you want a luxurious holiday with great food and great service!

  • Stayed: December 2011, travelled as a couple
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1  Thank ivoandanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

We are actually at the hotel and we are still looking for the PARADISE, the decor is excellent (10/10), the room is great (10/10) but the drinks have no taste and the food no big choice at the Grill really poor (5/10).

We have no big choice to order from the room service just fast food (3/10).

The wi-fi is not available arround the swimming pool (2/10).

We are here for few days and we are not amazed, i hope it can change.

  • Stayed: December 2011, travelled as a couple
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1  Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

From the minute we arrived, we were greeted by the most caring, friendly staff, always wanting to help and please in every way. The room was lovely - a swim-up room- facing the pool, with a fully stocked mini-bar and housekeeping services which freshened the room several times a day. It was quiet and peaceful...fountains and greenery and skylights in our hallway. The pool was beautiful with palapas to lay in for shade and privacy and beach chairs for sun-worshippers.
Delicious food and beverages served whenever you wanted. Special thanks to Aaron, manager of the pool area....to Armando, Ivan and Luis aquagym and dancing instructors extraordinaire....to Maria, who has magical hands for massages in their gorgeous spa....to Alessia, who booked us at all the restaurants and was a delightful young woman....We were also grateful to the concierge in charge of booking tours....we really enjoyed our tour to Tulum and to Akumal for snorkeling.
Tips for future travelers: The Mole restaurant is the best! Make your reservations for spa treatments and restaurants as soon as you arrive....the beach is narrow, but pleasant....you really can't swim there...get your chairs early in the day....this is a big resort; be prepared to walk....the weather is ideal....sunny and warm, but not oppressive....shows at night may conflict with dinner, as dinners are served very leisurely...so plan accordingly.
A trip downtown is worthwhile for several stores with beautiful jewelry and silk clothing and accessories....Book your taxi from the airport to the hotel. You don't want to wait around for a shuttle to take you down to Playa del Carmen.
All in all, this is a great hotel at a reasonable price. I am looking forward to returning!

Room Tip: swim up suites facing the pool are great
  • Stayed: December 2011, travelled with friends
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7  Thank cornsilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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