We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“pleasantly surprised”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Paradisus Playa del Carmen La Perla
Ranked #21 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 4 January 2012

After reading some of the reviews i was really worried about our trip to this resort. However, I have to say it is an amazing place. We enjoyed all the restaraunts and bars. The pool was great (we were in the royal wervice..highly recommended). Only complaint was restaraunts booked and spa booked up fast. But, we just went to the places we wanted to eat and they accomodated us. We were there for New Years and the party was really fun. When this hotel starts to have more guests to fill up the bars it will be a blast. Beach was great. Walked down to Playa Del Carmen twice to hang out. All in all great time!

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank william r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (9,183)
Traveller rating
Traveller type
Time of year
Language
  • More languages

6,296 - 6,302 of 9,183 reviews

Reviewed 4 January 2012

Spent 5 days over Christmas at La Perla. This brand new resort is trendy and contemporary with all the modern amenities you expect. Both the suites and the public areas are beautiful in a Vegas sort of way. There are glitches as expected but the staff tries very hard to please.
PROS - The staff is wonderful. Nice pool area with plenty of chaise lounges and beds. Nice clean beach and excellent service at the beach. Spacious rooms with modern amenities. We loved the outdoor jacuzzi tub on our patio. The swim-up rooms are worth the upgrade. Ample outdoor spaces for hanging out. Excellent gym and fitness classes including yoga and spin. The spa was nice but beware that you have to book your appointments way in advance.
CONS - the restaurant reservation system is a mess!!!!! You cannot get a reservation at the specialty restaurants including their signature restaurant, Passion unless you book 3-4 days in advance. This is disturbing since the resort is barely half full! They constantly told us the restaurants are 'booked' but each time we passed them, they were nearly empty???? This was particularly the case at Passion which charges a $40 surchage per person. We were able to secure a reservation at Passion finally on our last night because I complained. There were no more than 6 or 7 tables full the entire evening we were there. I don't understand this. On the other hand, the food was superb and worth the extra money. Food quality overall was OK. It is pretty much what we expect from an all-inclusive resort.
This resort is supposed to be adult-only but all the public spaces including most of the restaurants are accessible to guests from their family-oriented resort next door. Nothing against children but we expected adults-only and paid extra for that privilege. The resort however is an excellent value but if you're a foodie or expecting super luxury, you may be disappointed. I don't think it is on par with Royal Hideaway, Mayakoba Banyan Tree or Maykoba Fairmont. Bottom line, price matters. It was a great deal but felt way short of our expectations.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
15  Thank ShirleyBar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

My husband and I needed that 'getaway' and spent four nights at La Perla--the new Playa Del Carmen all adult resort that had opened open a few weeks prior. We were not prepared! We expected service and style, but instead felt like royalty! The staff? What can we say, except accommodating, smiling, and so very eager to please. The property? Oh wow! This is an upscale Melia hotel with modern unusual sculpture/design--all with the Mayan flair and wonderful colors! And, it was near Christmas, so the holiday decor made it even more outstanding. We were sadly informed at registration that our requested room would not be available--but they had upgraded us to a suite! Well, ok then--two jacuzzis, phones and TV's everywhere, and a killer view via the balcony over a killer outdoor courtyard! Ok, so the hotel is still scurrying to complete the build--outside there is construction going on, and they were working on a new walkway to the beach; But after going through a secure entrance, and arriving at the front door, we were WOWED. That's where the fun began. The food? Well, isn't it always just hotel food? NO! It surpassed all expectations--service was again smiling and congenial, and the food was delectable.
OK, so we liked it at La Perla. Just go there--it's quite the experience. p.s. Oh yeah, and if you really are royalty--they have a Royal Service section, where you have your own butler/concierge, etc. to pamper you even more. La Perla--a real pearl on the Mexican coast!

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

The hotel is simply amazing! From the moment we arrived we were well received and we were surprised at the quality of services and responsiveness of employees.
The food is excellent and has options for all tastes.
A great place to relax and enjoy what life has to offer us the best!

Room Tip: Family concierge for families and Royal Service for couples
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

My husband and I had a wonderful trip to Paradisius over Christmas. Being brand new, you expect to have some glitches but the staff went above and beyond to make this an amazing vacation. The decor is contemporary...beautiful and edgy.

We upgraded to the Royal Service and were treated to a private pool with daybeds, breakfast and lunch at the amazing La Palapa, and a butler. Edwin, our butler was fabulous and took care of details, such as reserving restaurants that were difficult to get into. David, our server at La Palapa was also outstanding. Could not have been happier. Rae, the manager, and Andrea the hostess...shout outs to both of you as well.
Miguel, the bartender at the private pool was amazing. Also Philpe and Arturo took such good care of us. So personable and learned our drinks and what we loved for lunch.

Pros: The food was wonderful. Have heard complaints about all inclusives (similar to cruise food) and this was not the case. Restaurants were spectacular. At club Gabi on Christmas Eve they even produced "snow."
Service was over the top. Everyone was happy to help and do as much as they could to make this a trip of a lifetime.
Beautiful resort.

Cons: Still working out a few kinks, but every supervisor asks for input. The beach right outside LaPerla is beautiful but they are still working on taking out rocks and driftwood so you have to walk to Esmerelda to swim. Narrow and long...great for walks. White sand and clear, torquoise water.

Overall a wonderful experience and would return!

Room Tip: We felt the Royal Service upgrade was worth it.
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

From the minute we arrived we loved the entire resort. The yoga class was so great, instructor awesome and what a way to start the day. The hotel is beautiful and the services and help do not know what to do to make your trip fabulous, which it was. They could use m;ore tennis courts since there is only one and it is right next to the childrens playground. For a brand new hotel they did a great job handling the guests.

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank ivyd60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

We stayed in this brand-new resort for two weeks from 9th of december 2011 untill the 23rd. We booked a royal service suite.

Overal the resort is great. It is all brand new and has a luxury feel to it. The room was very spacious and luxurious with our own Nespresso machine... Beds are really comfortable and so was the double shower. We had a room that faced to the outside (so not to the pool side). We looked out onto open forest towards Playa del Carmen. It was very quiet.

Restaurants are great. The food is fanatastic and I urge everybody to go the Royal Service restaurant La Pallapa and to Passion for some extraordinary food. Sushi and sashimi were also wonderfull.

Royal Service is great for booking restaurants etc., but they still need to work a bit more on the value they provide. The butler service in f.e. Sandals is more pro-active in arranging for things when coming back from the beach, little snacks in your room, arranging for dinner in your room etc.
Although if you ask anything the staff would go out of their way to get it done!

If I had to comment anything it would be two small things. First they need to abolish the $5,- room service charge as this is penny wise pound foolish. Second they need make sure that in Royal Service the butlers work in pairs, so that there is 16 hours customer coverage rather than 8 as our butler for ten days had the evening shift starting at 15:00, but the majority of questions are in the morning/ early afternoon.

Overall I would highly recommend this resort if you want a luxurious holiday with great food and great service!

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ivoandanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
1.1 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#28 of 212 in Playa del Carmen
2,842 reviews
3.3 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#11 of 212 in Playa del Carmen
4,206 reviews
0.1 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#31 of 212 in Playa del Carmen
7,585 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#13 of 212 in Playa del Carmen
16,522 reviews
10.9 mi away
Valentin Imperial Riviera Maya
Valentin Imperial Riviera Maya
#1 of 1 in Playa del Secreto
12,183 reviews
3.4 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#32 of 212 in Playa del Carmen
4,417 reviews
Show Prices
Show Prices
Show Prices

Been to Paradisus Playa del Carmen La Perla? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
Price Range: £241 - £695 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Melia, Booking.com, Southall Travel, LoveHolidays, Expedia, Hotels.com, HotelsClick, Ebookers, 5viajes2012 S.L., TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing