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“Phenomenal Getaway!”

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Paradisus Playa del Carmen La Perla
Ranked #21 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 15 August 2013

We recently stayed at the Paradisus LaPerla from July 23rd-30th and it was absolutely amazing. The food, weather, and establishment were fantastic. The people that work at the resort do a great job to make your experience even better. Gabriel Ortiz at the Royal Service pool went out of his way to set us up with towels in our palapa hut daily, but was also a really nice guy. He always knew us by name, and stopped and had many friendly conversations with us. He went above and beyond and helped us in finding a restaurant by walking with us to the place we were looking for.

An absolute MUST for us nightly was to go and hang out with the bartending and serving crew at the North Avenue Bar on the adults only side. They were so friendly and entertaining and never left our glasses even close to empty, even when they were extremely busy. Guadalupe, Marina, Elias, Ruby, and another great server (who I am sorry I forgot her name-but she really enjoyed talking to us about the sea turtles) were top notch. They were very patient with our limited Spanish speaking abilities, they taught us how to appropriately say some things in Spanish (Although my husband could never quite roll his r's to say Tecate Rojo correctly), and introduced us to some new fun drinks. They were so friendly and entertaining, and we looked forward to out nightly time with them.

To the North Avenue Bar crew...Cente and Nicky would like to truly thank you for making our vacation memorable. We had many laughs with "J Lo", "Shakira", Elias, and Lupe.

We truly enjoyed our vacation and plan on going back again.

  • Stayed: July 2013, travelled as a couple
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Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 20 August 2013

Dear Guest,

We would like to thank you for taking the time to share this review with us and with our future guests.

It is a real pleasure for us to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest. Also, it is a pleasure to read you enjoyed our facilities, especially of the North Av Bar and to know that the service there was attentive, friendly and entertained.

Your comments made us even more proud of our staff, we recognize those who put everything to their day to day, we highly appreciate with the love, care and passion of their work; we will surely congratulate Gabriel, Guadalupe, Marina, Elias and Ruby in your behalf.

We look forward for your next holiday in Paradise!

Alan Becerril
Quality Manager

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5,496 - 5,502 of 9,184 reviews

Reviewed 14 August 2013

After being at Paradisus Playa Del Carmen for 6 days, I did not want to go home. My husband and I were treated like royalty, and I will never forget this place and the staff. As the title mentions, we are vegetarians, so this was our major concern. We had e-mailed someone from the Melia company about our vegetarian preferences ,but we were still concerned as any vegetarian should be. To my surprise, we were well taken of! When we arrived everyone knew of our vegetarian requests, and each restaurant was able to accommodate us. EVERY restaurant had a vegetarian option or 2 or 3, but the chef of each restaurant was always willing to create something special for us. The food was absolutely amazing! Absolutely amazing!

Now on to the resort...
When we first arrived we were taken to a separate entrance because of our "royal service" status. If you're planning to book with Paradisus La Perla, PLEASE go with the royal service option. It is unbelievable. Royal service includes its own exclusive restaurant (never crowded), own pool (quiet and relaxing), and own entrance as well as private section of the beach. It also includes a butler! We were given a cell phone, and we could contact our butler (the magnificent Karina) at any time! She worked from 9a-5pm, but if it was after hours, we could always leave a message and someone would call us back almost immediately. The rooms are AMAZING and we had a great view of the resort as well as the beach. Housekeeping cleans the room at least 5-6 times a day because every time we returned to the room, the pillows were rearranged and the bed linen was straightened to perfection. We might also have something special waiting for us when we returned to the room like a warm jacuzzi with bubbles and roses ready for us on our balcony, a happy honeymoon dessert, tequila, a warm bath with roses and bubbles.. the list goes on! It was always something, and we were always so excited to get back to our room to see what the staff had left for us!

The staff is awesome! I have always wondered how people write reviews and remember all of the staff members' names. Well that's easy. When they treat you like family and welcome you with open arms, you can't forget their names. As previously mentioned.. Karina was our butler. Please ask for Karina! She made all of our dinner reservations, made the best suggestions for things to do off the resort, got all of our taxis in advance, kept our room stocked with personalized goodies, and so much more! Lazaro was our waiter at Lapalapa (the exclusive royal service restaurant), and we fell in love with him. Awesome Awesome service! Roxanne was the hostess at Lapalapa, and she was always inviting. We will miss the crew at this resort so much! I think of them everyday, and I hope they are all doing well. You will feel the same way about them once you visit the resort.

We left the resort for 2 days out of 6 just to see the Mayan Ruins and to take a Ferry to Cozumel. We could have stayed on the resort the entire time because there was plenty to do: Salsa classes, Aquazumba, resort shows (i.e. Michael Jackson and Elvis tributes/concerts), sushi classes (the best), plenty of fitness classes (great fitness centers), jet skis (additional fees), kayaking (included), snorkeling (additional fees), and the list goes on! There was so much to do on the resort that you really don't have a reason to leave. When we go back, we won't leave.

On some sites you will see that the resort is footsteps away from 5th avenue which is like their entertainment/shopping district. That's partially true. The resort is on 5th avenue, BUT it is about a 35 minute walk to the entertainment/shopping district. The entertainment and shopping starts on 5th and 2nd avenue and the resort is at 5th and 98th.. Yeah.. that's a LONG walk. We walked, but I would highly recommend getting a taxi. It cost about $10 to take the taxi to 5th avenue (def overpriced, but worth the ride).

Overall, this resort is absolutely amazing. If I could pack up and go today, I would, and without any hesitation. Please feel free to contact me with other questions because I'm sure that I can answer ANY question that you have. Don't hesitate! Book Paradisus Playa Del Carmen NOW.

Our favorites:

Food: Like no other resort you have every visited (Try the Chiliqueles <-- (I'm sure I spelled that wrong) at Lapalapa with a fried egg on top for breakfast)

Dessert: Apple Fritter with ice cream at Lapalapa

Drinks: I have read some reviews that the drinks are watered down. NO such thing. They are full of liquor and the bartenders are great. Try all of the martinis at the Red Lounge. All of the bartenders on the resort are awesome.

Thing to do: Fall asleep at the beach. The Cabanas are covered so there is plenty of shade (for those of us not planning to tan). The breeze and the atmosphere were unbelievable.

Class: Sushi (You will be stuffed after sushi class. You will be taught how to make sushi and then you will have an opportunity to create your own sushi roll to share with the class)

Advice from other travelers: Take BUG spray. Some of the restaurants are outside, so be sure to have BUG spray. They had bug spray at the exclusive restaurant, so we were safe!

Restaurant: The Grill (The vegetarian lasagna and salad bar are a HIT). We also had a 10 course meal at Passion, but this is not included in the all inclusive package. We had a voucher for $100 so this covered the expenses. This was an experience like no other! The BEST service that I have experienced, and I have been all over the country and outside of the country, so I'm able to make comparisons :)

Anything else you need to know? Contact me!

*Oh and one other thing.. the resort looks JUST like the photos you will see on the webpage.

  • Stayed: August 2013, travelled as a couple
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5  Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 20 August 2013

Dear Guest,

On behalf of Paradisus La Perla Playa del Carmen team we want to take this opportunity to thank you from the bottom of our heart for believe and trust in us. Also, we would like to thank you for sharing your experience with our future guests.

It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. As a service oriented company, the most important for us is please all our guests with their different needs, for example as vegetarian; our main goal is your total satisfaction.

We are very happy to read you enjoyed of our exclusive Royal Service Area and all the especial benefits, we are happy to learn you had the opportunity to visit different places and to know that the service for our staff was always focused in your total satisfaction.

We will gladly pass on your compliments to Carina, Lazaro and Roxana; they will appreciate your recognition.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

There's not enough nice things for me to say about this absolutely beautiful resort! We hosted our wedding here (with 250 guests) and it was perfect! It's perfect for families, perfect for adults, perfect for practically anyone! The food is delicious, and the hotel has an amazing selection of restaurants (bars and lounges are fun too). The property is gorgeous - modern and sleek. The speakers always seem to have downtempo bossa nova playing, which I loved. Customer service doesn't get any better either! Every single one of our guests had raving reviews of their experience and Paradisus really deserves all the hype! You can't go wrong here!

Stayed: November 2012, travelled as a couple
1  Thank fdastvar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 20 August 2013

Dear Guest,

Thank you for having chosen Paradisus La Perla Playa del Carmen as your wedding destination and for taking the time to share this review. It is an honor for us to be part of especial moments of our guests, thank you very much for your confidence.

We are overjoyed knowing that you fully enjoyed our modern and beautiful resort, we are very happy to learn that you and your party enjoyed our facilities, to read you enjoyed our dining options and to know the service of our team was always focused in you and your friend’s satisfaction.

Thank you for your kind comments and for granting us with the opportunity to host you again.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Paradisus was a wonderful hotel. We stayed in the Royal Service and everything was perfect. Very quiet and relaxing. We spent our days at the Royal Service pool with Javier, he was great! It was nice to have the quiet during the day and escape to the other side of La Perla at night for entertainment. We paid for an Ocean view and we could barely see the ocean but we were still happy with our room. Definitely recommend.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 14 August 2013

Dear Guest,

Thank you very much for sharing your experience on Trip Advisor.

It is a pleasure read you had a great stay in our Paradisus La Perla Playa del Carmen, we are glad to learn you enjoyed our facilities, to know you enjoyed of our Exclusive Royal Service Area, to know you enjoyed of our daily entertainment and to know the service provided from our staff was attentive and focused in your needs, especially from Javier in the pool area.

We appreciate your recommendation, please if you decide to return to Playa del Carmen, will be an honor for us, host you again and make you repeat this wonderful experience.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013 via mobile

My husband and I visited this property because were staying at the Paradisus Cancun. Its a 30 min drive to Playa del Carmen. The location is scary and depressing. The 2 Paradisus ( 1 for families and 1 for adults ) hotels sit behind a run down existing neighborhood. The poor children were playing soccer in the street. The kids were also at the main entrance playing in the water feature.YES. The little houses would be torn down in America. I felt unsafe. My heart goes out to these poor kids. The property is also a good 5 min drive from the main road so you feel excluded and trapped in a prison in the middle of nowhere. We saw grown men in military pants and AK47s within walking distance. There is no seperation between the neighborhood and resort. Plus the resort is sooooo modern it looks like an office park or3 story apartment building in any downtown uptown metro area. The beach is tiny and not connected to the resort.

  • Stayed: August 2013
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3  Thank TellingWHOLEtruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 14 August 2013

Dear Guest,

First, we would like to thank you for choosing our Paradisus La Perla Playa del Carmen for your past vacations.

As every country, Mexico needs the effort of their society and citizens, for this reason Paradisus Playa del Carmen, as part of Melia Group, has been situated at one of the special economic colonies, with the firm intention of contributing to the growth and development region.

Demonstrating, it is possible to influence positively on the society and the environment surrounding, achieving a better Mexico, with all the benefits that entails.
Paradisus has opted for sustainable and social plans and programs development, assuming a high commitment to the environment around it and this includes society.

We regret if we did not transmit you this information during your stay; we hope to have the opportunity to host you again and join us to this noble project.

Alan Becerril
Quality Manager

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Reviewed 11 August 2013

We had the best service and experience. This was our honeymoon and I must say the people of this resort made it the best experience in addition to the beautiful surroundings. Our experience started by pulling up to the entrance of this beautiful resort, Gilberto took care of our bags, and then had us meet our concierge. Our concierge was Arnaud, He was phenomenal, he made sure all of our reservations for dinner as well as making sure we had anything we wanted, he was full of energy, all smiles and made of feel very welcome. His energy was fantastic and made you excited to be there. Arnaud then brought us back to Gilberto after he had given us a tour of the entire resort. Gilberto treated us like royalty and escorted us to our room, not only unloaded our bags but also gave us a tour of our room and made sure we had everything we needed. Our first night, we had dinner at the grill which not only was the food incredible but the service made it even better. Our waiters at the Grill were Lizandro and Norberto, these two made sure we wanted for nothing and catered to our every need at dinner. That night we also found the south avenue bar, stunning decor and again phenomenal service. Our server was Mirena, The best hostess anyone could ask for!! in fact her service was so incredible that we made sure that only she would wait on us at the bar. Ask mirena to make you a cucumber margarita, it is the best drink you will ever taste. I can not speak highly enough about Mirena, she treated us as if we were dear family and friends instead of just guests. We will go back to just see her!!!! We must say the pool at la perla is perfect! the swim up bar is phenomenal but even if you do not go to the bar, just ask for Luis to take care of you. We never wanted for a thing while at the pool, Luis checked in on us frequently we always had drinks and of course the food at the pool is also incredible. This place is perfect if you want a magical relaxing experience, a vacation you will dream about and reminiscence about for years to come. We can not wait to go back!

  • Stayed: July 2013, travelled as a couple
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Thank Jason T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 14 August 2013

Dear Guest,

First, we would like to thank you for choosing our Paradisus La Perla Playa del Carmen for your past vacations.

It is an honor read how from the beginning to the end of your experience in our Resort was wonderful, we are very happy to know the service provided from our team was very attentive and helpful, always focused in your satisfaction. Gilberto, Arnaud, Lizandro, Norberto, Mirena and Luis will know about your recognition, they will be more than happy to hear that they helped you to have an excellent experience with us.

Our main goal is the total satisfaction and relaxation of our guests, it is heartwarming read we accomplished that mission with you.

We will be waiting for you on your next trip to make you repeat this magical experience.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

We just got back from 5 days at La Perla and it was unbelievable. It was our honeymoon and the resort was spectacular. We stayed in a junior grand suite with a swim out with royal service and a butler, the room was amazing with the swim out. The food was the best resort food we had ever eaten, especially the grill and la palapa. The only complaint we have is that the two butlers we had were not very attentive to us. Three of the nights our butler forgot to make our dinner reservations. We saw other people butlers checking on them at the pool and during the day but we never received that attention. Overall it was amazing and would definitely return

  • Stayed: August 2013
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1  Thank Ripken0818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range: £241 - £700 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya

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