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“Wonderful Wonderful!”

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Paradisus Playa del Carmen La Perla
Ranked #23 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
North Dakota
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful Wonderful!”
Reviewed 26 December 2013

First off this hotel is beautiful! It is all open air so you can enjoy the beautiful Mexican weather all the time. The staff is what makes this hotel amazing. They are all willing to go out of their way to make sure your vacation is top notch. We never encountered a crabby person or anyone who did not have a smile on their face.

The rooms were immaculate. The shower heads are the waterfall kind which we especially loved. The beds were super comfortable and always well cleaned, to the point of perfection. All the components worked well.

The restaurants were delicious. My fiance loves trying exotic foods so he had a hay day at the different restaurants. I am a little more picky but was always able to find a "safe option" on the menu. Our favorite restaurant by far was the Grill with Vento in a close second place. Be prepared to take a long time at the restaurants. Speedy service was not a priority, which was fine as we just chatted and the drinks came coming but you should plan on about 1 1/2 hours to 2 hours per dinner.

For breakfast eat day we ate at Hadar which had such a wide variety and seem well organized, upscale and clean for a buffet. It also had a bloody mary bar in it and a build your own smoothie station. (side note you can add the vodka from the bloody mary bar to the smoothies :)

The pool is really the star of this resort. We lived at the swim up bar. Beware though the water is really really cold! Alejandro, David and Oscar make it worth it though. These guys became our best friends at the resort and are the reason we will be returning to Paradisus! If you get oscar as your bartender, or "the oscar" and you will be happy.

Vivian with pool activities is amazing! We had a great time with the guacamole class and the water aerobics! Join in you won't regret it!

We loved Paradisus and can't wait to return!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NodakErin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 30 December 2013
Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Perla.

We greatly appreciate all of your kind words and we are thrilled to know that you had a wonderful time in our property. Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations.

It is a pleasure for us to read you enjoyed our facilities and the dinning experience we offer in
our several restaurants As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

We look forward to pampering you once again in the near future.

Pabo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 December 2013

After having such a wonderful experience at this resort, I'm going to try to be as thorough and descriptive as I can be. Before I begin the review, it should be noted that a few days before my girlfriend and I stayed at La Perla, I upgraded us to Royal Service after reading numerous reviews on this website as well as hearing about it from several family members that have stayed here before.

One thing I will say right now: once you stay at this resort, you will hate all other resorts and feel unsatisfied anywhere else.

When I upgraded us to Royal Service, they emailed me back with a quick form to fill out describing our likes and tastes, in order to get to know us a bit better before we arrived.

- Check-In -

Upon pulling up to the gate at the Paradisus, we noticed right away that security is tighter than at most resorts we've been to. This could be due to the very poor area this resort is located in. The guards needed to check our names on their list before we could even gain access, whereas most resorts just let you right in. Upon being dropped off at the La Perla lobby, we were asked to wait 5 minutes for a golf cart to arrive to take us to the Royal Service lobby for check-in.

Right when we walked in, we felt very welcome and taken care of as we were greeted with two glasses of champagne and extremely comfortable bracelets compared to others we have had in the past. The check-in process was extremely quick and we were told that we had one of the best rooms in the entire place, and they had already taken care of our dinner reservations for the evening. Before I get to that, the lobby of Royal Service has a gourmet snack bar with different snacks everyday and top-shelf liquor, including refrigerated wine and champagne. There is also a wide-variety of espresso flavors to choose from. In the mornings, they have very fresh croissants - try the ones with the almonds and jam inside!

With Royal Service you receive a personal butler, and this was the one and only disappointing part of our trip. In my opinion, this is more a marketing point than anything else. When we arrived for check-in, our butler was not even present and another butler helped us to our room and showed us around. One big point to notice is that the other butlers seemed much nicer and more helpful, and we're around all the time, so maybe we just had a bad one. Our butler was honestly never around. While the other butlers walked around the resort and checked on their guests several times per day, we only saw our butler on the first day and on the last day.

One other thing that was disappointing was that before we arrived I told them it was our anniversary, and then we told several butlers that it was our anniversary when we were there, and they even asked which specific day it was. Unlike many reviewers on this website, there was no jacuzzi with rose petals or anything at all waiting for us when we got back to our room on our anniversary. We deeply want to come back here again, but we will definitely ask for a different butler next time.

- Room -

Once we got to the room, we were shocked as to how picture perfect it really was - and for the record, they did not lie downstairs, we really did get one of the best rooms in the place. Most rooms do not have a ocean-view, but ours did as it was on the second floor. From what I read on this website, rooms ending in 90-99 in Royal Service were ocean-view. Right when you walk in, there is a separate room just for a toilet for privacy. There is a great deal of closet and drawer space, as there is a his and hers closet with plenty of drawers in between them.

The bathroom has a large soaker tub which is amazing by yourself, but pretty crowded for two lightly fit people. They give you a large amount of towels in a wide-variety of sizes and they are actually pretty soft. The dual rainfall showers are very spacious and are extremely comfortable for two people to shower in at one time - in fact, you could fit four people in there easily. Also, the lotions they give you are of extremely high quality.

Before the butler is finished showing you the room, make sure to ask for more hangers right away.

The mini-fridge selection was very close to what I requested in the questionnaire before our arrival, and they replace the stock on a daily basis with the same things. Also, on top of it is a personal espresso machine with a few flavors to choose from. After about 30 minutes, the butler came back with a bottle of vodka and a bottle of tequila having asked our drink preferences.

Keep in mind that the thermostats in the rooms do not go below 70 degrees F. The safe is large and can easily fit a laptop.

Being two people who usually have a hard time finding a comfortable bed, we felt that the beds and pillows here were absolutely amazing and extremely comfortable. We requested foam pillows and that is exactly what we received.

The jacuzzi on the balcony was a great touch especially since we had such an amazing view. Just like the soaker tub, the jacuzzi isn't super comfortable for two people, but you can make it work - of course, run down to the lobby first and grab two glasses of champagne.

- Royal Service Pool -

The pool is located right outside the Royal Service building and it is mildly heated so that it is easy to get into. The swim-up bar is a nice touch which every resort seems to have. Keep in mind that in the Royal Service section, the pool chairs have padding which makes a huge difference after we tried the ones in the regular La Perla section. Also, there are a bunch of cabanas to hang out in if it is raining or if you need a break from the sun.

The pool area does not seem to get busy in the morning, so there is no need to reserve chairs early in the morning like at most resorts. This is a huge relief as this stress if removed from your shoulders and you do not have to wake up early to get chairs. Keep in mind though that if you leave your things on the chairs for more than 30 minutes unattended, they will take your things off the chair to make room for other guests.

The waiters at the pool have a menu for lunch, which is served at your chairs or in the cabanas if you do not want to go to the restaurant or if you just want a snack. There are giant umbrellas at the pool as well as the beach, which can be taken down easily.

Also, no more towel cards! Get as many towels as you want.

- Beach -

The sand on the beach is very soft and clean, but the during high-tide keep in mind that the water will come right up to the beach chairs. There are a good amount of rocks in the water, but if you ask the security guards on the beach, they'll be able to point out some clear spots. The bali beds on the beach are great for taking a nap later in the day and the towels right on the beach are much more convenient than dragging them from the pool.

- Fitness Center -

We only used it one time, but it was very clean with top-quality equipment. It does not get busy so you can work out at any time of the day.

- Internet -

Compared to most resorts in Mexico, the wireless internet is actually pretty good. We even had wifi signals out by the pool and there is no limit on devices per room like other resorts.

- La Palapa -

This is the Royal Service restaurant, located right next to the Royal Service pool, and to be totally honest, just access to this restaurant was worth the extra Royal Service fee. The menu is a la carte, which is so unique for an all-inclusive, but you can also order anything else you can think of and they can probably make it. The had the absolute freshest and tastiest food of any all-inclusive resort we have ever been to. You can taste that everything is freshly prepared, especially delicate choices like guacamole.

We went to the buffet just once during our 9-day stay, and we ran straight back to La Palapa. Not that the buffet wasn't good, but it just wasn't anything close to the taste and quality of La Palapa. The presentation of the food here is similar to an upscale restaurant in the states - even the fruit was cut nicely and presented neatly.

The service was very nice and friendly, and they know their menu well. The portions are just right as you get full from the delicious food, but you do not over eat and stuff yourself as you would at a buffet.

Notable breakfast options: bagels and lox, omelet Mexican style, eggs Benedict, chilaquiles, fresh squeezed orange juice.

Notable lunch options: Caesar salad with grilled chicken, shrimp ceviche, cheeseburger, chips and guac, grilled beef tenderloin, salmon.

- Fuego -

This is their South American, Latin fusion restaurant that we heard amazing things about. While most people really enjoyed this restaurant, we thought it was just okay. The portions are small, but some of the things we tried were delicious.

- Bana -

We absolutely loved this restaurant for dinner and ate here four of the nights - two for hibachi and two for sushi. We have visited most of the top sushi restaurants in the Chicago area, and we are certain that their tuna and salmon sashimi is some of the freshest we have ever had. They have a wide variety of rolls to try and they are all great. When you order sashimi, they also give you a large amount, versus just a single piece or two.

The hibachi table is a pre fixe meal and the show is great. The meal starts with their house edamame, which is an improved variation from traditional edamame. Then there are spring rolls followed by a variety of sushi. Then, it moves on to the entree of chicken, steak, and shrimp with grilled vegetables and fried rice. Finally, it is wrapped up with tempura fried ice cream which is great and delicious.

- Mole -

We ate at this Mexican restaurant on our first night and enjoyed it very much. Make sure to ask for the appetizer sampler instead of just ordering one. This way you get to try a bunch of different delicious appetizers.

- The Market -

Their take on a Brazilian steakhouse, we really enjoyed it, but make sure you go on an empty stomach so you can try a bunch of different meats. They also have a salad bar with a wide-variety of choices and sides.



Overall, we can say without a doubt that this was the best resort we have ever stayed at and we can't wait to go back. Check out all the tips I have here and the others on Trip Advisor in order to make your vacation one that you will never forget.

Room Tip: Send them an email about a week before to see what they can do about getting you in a better room in...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Smurovannyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 30 December 2013
Dear Guest,

Thank you for taking some of your valuable time to post a review on Tripadvisor and for sharing your comments with us.

We want to ensure that once you walk through our lobby doors, you’re able to relax and enjoy every moment of your vacation. Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be.

It is a real pleasure for us to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest. Also we are very happy to read you enjoyed the culinary experience we offer in our different restaurants, the gastronomy is one of our main attributes.

Regarding the details you mentioned they have been shared with the management as to evaluate and take the proper action.

Once again thank you very much for your kind comments, we hope this is the beginning of uncountable vacations at Paradisus Playa del Carmen La Perla.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 December 2013

Traveled from the 9th to 22nd of December with my wife for our 10th anniversary. Will make this review short and outline the + and - .

1- Hotel is fairly new and one the best for comfort and design I stayed in my 20 years of traveling.

2- What makes this hotel above all others in the region is the outstanding services. I mean, all employees working there are always smiling, tip or not, and the look happy. No long faces like others resorts in Riviera Maya.

3- Restaurants are good...you find what you need and for an all inclusive it's way beyond the standard buffet.

4- Royal service is ok...not sure if I would do it again. Butler was nice, royal service lobby and the heated pool was also good.

We stayed in room 1390 witch is a corner unit with ocean view. All rooms in royal service ending with 90 to 99 on second and third floor are ocean view. Really nice view, except on the third floor when it rains you can't use it. I give 5 stars to the double heads shower in the room, now my wife want one at home. Excellent Thierry Mugler products provide by Paradisus. Also mini bar service stock everyday.

5- Now my only down side was the hotel stating it's an adult only resort, It's REALY not the case. By all means me and my wife don't hate children, but I'm deeply allergic to stupid parents. The resorts share some restaurants with La Esmeralda witch is a family oriented resort. They have a Policy of not booking reservation for adults with kids after 8:30 pm, which was not enforced. I found so tragic to see 5 and 6 years old kids sitting at the bar while their alcoholic parents make a hell of a party after 8:30. Also far from intelligent is parents who let their 2 years olds kids running around in diapers only at the buffet....not accpetable.

Want to thanks many people like Rui who was very professionnal in every aspect of our stay, always asking if he can do anything for us. Also thanks to our butler Nash, who make our stay perfect with nice anniversary card and arromatherapy every night. And a very special GRACIAS to Arthuro at the royal pool who was always nice to teach us new words in spanish and to keep briging drinks and food on demand. And I tip my hat to Francissco at The Grill who made me the best desert of my life, with the chef Samuel, The Grill was my place. Special mention to Isreal at pool service, we met him at Now Sapphire last year, what a great person.

Almost forgot Alma DeVilla at the Royal service who was prompt to answer emails and make sure to provide what I ask before checking in.

Will definately consider returning next year if price is good.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank controleur2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 26 December 2013
Dear Guest

Allow us to express our gratefulness for selecting us to celebrate your anniversary, and for sharing the impressions of your recent stay with us.

We are delighted to read that you had a wonderful experience in our property. Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be.

It is a pleasure for us to read you enjoyed our beautiful facilities, the culinary experience we offer in our different restaurants and the services and benefits of our exclusive Royal Service area; but most of all we thank you for complimenting the service, as our excellent team is what makes us different and what makes possible to exceed our guests expectations.

You may feel assured that we took good notes from your particular observations in order to provide the best service.

We hope this is the beginning of uncountable vacations at Paradisus Playa del Carmen La Perla.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Drum, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 December 2013

This resort is amazing!! All the people are so helpful, the activities are age appropriate for everyone. Oscar, David and Alejandro at the pool bar are the best! Vive for day time activities is so much fun!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 26 December 2013
Dear Guest,

We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you.

It makes us so happy to know that you had an amazing holiday with us. We really enjoyed learning that our services and facilities exceed your expectations, especially the animation team from which we will like to extend you our most sincere thanks.

We hope to welcome you back in the future to make more travel memories.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 December 2013

The Paradisus La Perla for adults is a fantastic retreat for adults only, very peaceful with extraordinary service and food. Personnel is very friendly and service is exceptional. The Passion restaurant is a must, even if not included in the package.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Nathalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 26 December 2013
Dear Guest,

We would like to thank you for taking the time to share this review with us.

It is a pleasure for us to read you had a fantastic experience in our Resort; we are glad to learn that our service went beyond your expectations and always focused on your total satisfaction. Thank you for recommending our restaurant Passion by Martin Berasategui.

Will be an honor to host you again, and take care of you in your next vacation.

Pablo Cogolludo
Hotel Manager
Paradisus Playa de Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 December 2013

Beautiful clean room, amazing breakfast, nice pool, friendly staff. Nice restaurants with enough variety and excellent taste. Beautiful decorated hotel.

The cocktails and sunbeds can be improved.

Would definately stay again!


  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Wiggert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 26 December 2013
Dear Guest,

Thank you so much for selecting us as a destination for your vacation.

We greatly appreciate all of your kind words and are thrilled to know that you had such an amazing time here at Paradisus Playa del Carmen La Perla. It is a pleasure for us to learn you enjoyed every part of our property.

It will be a real pleasure to welcome you back and repeat this memorable experience.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockville, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 December 2013

We had a great time in La Perla.
Food is excellent, room too. Beach is clean and well kept.
One negative: the concierge disappeared as soon as he learned that we are not interested in buying the time share. luckily, his colleague - Denis stepped in and helped us with restaurant reservations and alike. Many thanks.

Room Tip: Our room was great despite its being farthest from restaurants. Best sunset views!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alexkofman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 26 December 2013
Dear Guest,

Thank you very much for your brief review from your stay at Paradisus Playa del Carmen La Perla.

It makes us so happy to know that you had a great vacation with us and want to also thank you for granting us with the opportunity to host you. We are glad to read you enjoyed our facilities, the culinary experience we offer and the beach area.

You may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences.

Will be an honor to host you again, and take care of you in your next vacation.

Pablo Cogollud
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa del Carmen La Perla

Property: Paradisus Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya

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