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“Great place to relax”

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Paradisus Playa del Carmen La Perla
Ranked #20 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 20 February 2014

My husband and I stayed here for 5 nights and 6 days. The grounds are meticulous, the pool area is a great place to meet others, and the rooms were generous in size. Room service is available 24 hours a day and is quite convenient for late night snacks or early morning coffee before you go to the buffet. The staff could not have been more generous with their time and were always willing to get what ever you wanted or needed.

Although this place is only two years old and has great ratings there are some issues that need to be addressed. These include: the room doors automatically slam shut and is very loud (especially at 2 am), the room's air conditioning is inconsistent (room is either very stuffy or very cold), our mattress should have been replaced a while ago because both sides had large dips and our second floor room faced the back of the building and all maintenance vehicles travel this road especially first thing in the morning. My husband and I were awoken every morning by 6 am by doors slamming or vehicle traffic or workers greeting each other as they crossed paths.

Room Tip: Do not spend your money to get a room that has a swim up area. There is very little privacy for the...
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  • Stayed: February 2014, travelled as a couple
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4  Thank Liz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 23 February 2014

Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Perla.

It is a pleasure for us to learn you had a relaxing experience in our property, we are glad to read you enjoyed our facilities and we thank you for complimenting the service, as our staff is the most important resource in our commitment to create memorable moments for our guests.

On the other hand, we want you to know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve it, which is why we truly appreciate your willingness to share your impressions.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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5,021 - 5,027 of 9,019 reviews

Reviewed 20 February 2014

We had an absolutely wonderful vacation at Paradisus Playa del Carmen. My boyfriend and I traveled there the last weekend in January and are so glad we did. The staff is so friendly and helpful, the food was great, drinks were great, the property is beautiful and our room was lovely. On top of all that, the overall value for the price is outstanding. We could not have been happier with this resort.

A couple special mentions-

We had some issues when we arrived due to the company we booked through, and as I started to become frustrated (with the company, it was not a Paradisus mistake) Lucia was wonderful and helped ensure that everything with the scheduling/transfer issues would be taken care of. She was able to find us a room and make sure we were comfortable and happy. We are very thankful to her and the entire administrative staff.

Poolside/Beachside service was on point. We never wanted for anything. Especially one day at the beach, we had an outstanding server named Reyes. He was hilarious and so friendly, just really helped make our beach day that much more fun!

There were a number of other server's I wish I had written down their names who were awesome. Especially whoever waited on us at Mole one night. (Which, definitely go to Mole, it was our favorite.)

The entertainment every night in the South Bar was awesome. Very cool lounge atmosphere to grab a drink after dinner. There were some very talented singers and musicians and it was nice to have something to do besides just head back to the room.

...

One thing I will say, some travel sites try to make La Perla sound like it is completely adult only, which that side is, but it is connected to Esmerelda, which allows children. Most restaurants are open to both adults and children until a certain time of night. However, this was completely fine and in no way a bother to us at all. The pools and beaches are separated and really that's all that matters. Just a heads up to people who were under the same impression we were.

Overall, after doing lots of research, I was so glad we made the right call to stay at Paradisus La Perla! In fact, we are planning to return within the year to do it all over again! If you are deciding between here and one of the Secret's hotels like we were, there is no doubt that Paradisus is the right call. We even ran into a travel agent at the pool who said she prefers La Perla over Secret's Cancun. Anyway, hope this review is helpful and that you have a lovely vacation!!!

  • Stayed: January 2014, travelled as a couple
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5  Thank Stacey_Schmitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 26 February 2014

Dear Guest,

Thank you for your gracious words and kind feedback.

We are delighted that we were able to offer you a memorable experience that surpassed your expectations. Our passion is exhibited through our service. We are delighted that our friendly and attentive staff was able to display our key philosophy by providing you with a wonderful experience.

It is a pleasure for us to read you enjoyed our facilities, the culinary experience we offer, the pool area and the service provided by our team. We really appreciate your compliments towards Reyes and Lucia: they are a big asset of Paradisus Playa del Carmen La Perla.

We look forward to welcome you back on your next beach vacation and repeat the Paradisus Experience.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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Reviewed 19 February 2014

Great vacation used to celebrate 25 years of marriage with out a serious vacation or adult only reprieve. The Paradisus La Perla was first class top to bottom and from check-in to check-out.
The master suite was magnificent as was the food and service.

We were greeted and briefed by Miss Viviana and immediately set up for eating and administrative tasks. She was very professional and courteous and went the extra mile to make us feel special including a rose pedal bath and champagne too help us celebrate our anniversary. Viviana helped make this trip extra special. Thank you!

Also of note were Alejandro and Sara, who went out of there way to make each and every breakfast at the Hadar restaurant a memorable and enjoyable experience. There service is a big reason we will book at Paradisus in the future.

All of the wait staff were attentive and friendly as were all of the hotel staff. I would highly recommend this resort.

  • Stayed: February 2014, travelled as a couple
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1  Thank Axel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 20 February 2014

Dear Guest,

Thank you for having chosen Paradisus Playa del Carmen La Perla as your holiday destination and for taking the time to share this review with us.

It is a pleasure for us to be part of especial celebrations for our guests, thank you very much for believing and trusting on us. Our devotedness is to provide the highest quality service level beyond our guest thoughts, and it is a real pleasure to learn we were able to exceed your expectations and create such a unique experience.

Regarding your comment, particularly when mentioning the service of Viviana, is a wonderful testimony of how passionate the staff is in providing the best personalized and warm service the hotel is well known for.

We appreciate your kind words, we hope this is the first of many more times we will have the pleasure to host you at the Riviera Maya.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

We stayed at this hotel in November and had a fantastic time.

Rooms - They are modern, clean and super comfortable. There is plenty of closet space. Double shower heads. The pillow top mattress was heavenly. There is an iPhone/iPod player in the room but for those of you with the new ones make sure you bring your adaptor.

Restaurants - We enjoyed every meal at La Perla. One of the restaurants offers a la carte for lunch which is a great alternative to the buffet. The pool snack bar offered great options (ceviche, burritos, nachos, etc.) The Paradisus app is great to make dinner reservations.

Gluten Free – The hotel is very accommodating for guests that are gluten sensitive or intolerant. Just mention it to your waiter.

Alcool - They offer top shelf liquors (e.g. Grey Goose). Just ask your waiter.

Pool – There are plenty of chairs and umbrellas by the pool and several palapas covered beds (great for a rainy day).

Gym – The nicest “resort” gym I’ve seen. Yoga classes were pretty good.

Entertainment – We found the evening shows to be superior to those of other resorts. The one negative comment I would make is that seating is limited.

Beach – The beach area is narrow but there are plenty of chairs and umbrellas.

Playa del Carmen – The towns is about a 10 min cab ride or 25 min beach walk.

During our stay there were a number of thundershowers. That being said, the hotel is structured in a way that you can walk from your room to the other facilities (restaurants, bars, reception, gym) under a covered hallway. When the rain is coming down hard…that’s an amazing feature to have!

  • Stayed: November 2013, travelled as a couple
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2  Thank melev00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 20 February 2014

Dear Guest,

How lovely it was to read your detailed feedback further to your recent stay on Paradisus Playa del Carmen La Perla.

It is a pleasure for us to read you had a fantastic time in our property. Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be.

We are glad to read you enjoyed our facilities, your comfortable room, the culinary experience we offer, our night entertainment and our Yhi Moves. We are certain that all the tips you gave on your review will be taken under consideration by our future visitors.

Thank you so much for staying with us, and we look forward to taking care of you during your next holiday.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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Reviewed 18 February 2014

The Royal Service staff was exceptional. Starting with Lucia our manager, Alma Merano our butler and the other butlers Gisel and Monica who assisted our group as requested. They all were very helpful and knowledgable regarding activities both inside and out of the resort. The whole experience was a fun time and very entertaining. Our group is already planning a return trip. I would recommend the restaurant Bana and the Grill. The pool and beach service was also a pleasure both Carmen and Rosa treated us very well. The heated pool and bar in Royal service area was delightful. I can't rave enough about our experiences at Paradisus La Perla.

  • Stayed: February 2014, travelled with friends
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Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 20 February 2014

Dear Guest,

We would like to extend you our gratitude for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay.

It is a great pleasure for us to know that we exceeded your expectations and that we were able to create such a unique holiday experience. Our main goal is the total satisfaction of our guests, we are very happy to learn we accomplished that mission with you and your family during your stay.

We are very happy to read you enjoyed the benefits and services of our exclusive Royal Service area, our facilities and our dinning options, but most of all we thank you for complimenting the service, as our team is the most important resource in our commitment create memorable moments for our guests.

Will be an honor to host you again, and take care of you in your next vacation.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

Myself and my Fiance have just returned from 8 nights at Paradisus La Perla in a Royal Service Junior Suite (1279) - The Hotel is beautiful and has a great selection of Restaurants and Bars to choose from . The restaurants we particularly enjoyed were The Grill, Bana, The Market and the Buffet, La Palapa the food was nice but it was quite a long wait for food (more time out of the sunshine). In terms of Bars we really enjoyed M Bar which is a really swanky Martini Bar or Blue Agave which is a Tequilla Bar, Red bar is also pretty cool.

The Pool at Royal Service is really nice and is heated so not freezing cold & has a lovely swim up bar where Robert and Everado looked after us during our stay, Arturo was also on hand if you wanted a drink by your lounger or some lunch from the Sunset Grill. Another bonus of Royal Service is a lovely lounge area where you can get drinks and snacks throughout the day.Gisel was our butler and she was on hand to assist with anything we may need. The additional benefits for Royal Service is that you also get extra spirits in your mini bar along with snacks. I would highly recommend booking Royal Service if you are going to go as the additional cost is minimal for the additional perks.

All in all we throroughly enjoyed our stay and would definitely recommend it, service was top notch and the rooms are beautiful.

Room Tip: We had room 1279 and it was in a really quiet location.
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  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
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2  Thank kdswestsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 19 February 2014

Dear Guest,

First of all I would like to thank you for having taken a few moments of your valuable time to express your satisfaction about the services of our Resort during your stay with us.

Our devotedness is to provide the highest quality service level beyond our guest thoughts, and it is a real pleasure to learn we were able to exceed your expectations and create such a unique holiday experience.

We are very happy to know you enjoyed the exclusive service and amenities of our Royal Service area, our facilities and our several dinning options. As for the staff members you have mentioned in your review, is a wonderful testimony of how passionate the staff is in providing the best personalized and warm service the hotel is well known for.

Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

We recently stayed in La Perla (adults side) of the Paradisus Resort for 6 nights over Valentines Day. We had a wonderful time. We booked with Royal Service and were greeted with champagne and a cool towel and then taken via golf cart to the private royal service check in. Which went smoothly and quickly, we got in our room early which we were told that we were lucky about.

Met our butler, who offered to customize our mini bar, and he did, however after that first day we hardly saw our butler again, which was disappointing. Unlike other reviews we never received a cell phone to reach him and the only time we saw him was in passing. This is the only reason i could not give a perfect five to this hotel. It seems either the expectations need to be revisited for said butler service because from talking to other couples it seems that some loved their butler service and others felt the same way as us. Consistency would be nice i think. That being said, there was notes from him in our room, when he gave our bed an aromatherapy treatment, champagne, w/ chocolate covered strawberries, and a bath drawn with rose petals. Whether he did that or it was the turndown service, who knows?

The food here is amazing! My wife and i consider ourselves to be kinda food snobs and at every place we ate we found something we very much enjoyed. As far as upselling is concerned, every restaurant has a small menu that offers pay options, large steaks, lobster, and a wine list. But we never felt pressured to have those items whatsoever. We loved the breakfast at La Palapa, loved The Grill for lunch, at everwhere we had dinner was amazing. We never made it to passions(pay restaurant). All places have a casual dress code except for passions so dont worry about that like we did.

We spent most of our time at the Royal Service Pool. The bartenders there were amazing, very quick with their service and personable in every way. I would like to thank Lucio, Roberto, and Emmanuel. Without them i am not sure we would have had as much fun as we did. So please go see them and have Lucio make you a Hurricane! Another shout out to the guys at the Martini Bar, Estefan and Armando they were a good time and know how to make an excellent Martini.

The grounds and pool were immaculate and they employ a small army to keep it looking so , those behinds the scenes people keep La Perla looking excellent. The room for the most part was excellent as well, however there were a few things that were showing a little age considering how new this hotel is.

Lastly, yes the beach is thin, and there are rocks and coral etc. They do have signs marking this. Its not the best beach I have seen, but they do the best they can with what they have got.

Overall, your options are endless here when it comes to food, and bars. The spa treatment my wife and I both got we enjoyed very much. I would definitely recommend to others. But if you are only going for the butler service you may want to reconsider. Go for the food, and the other services they provide. We may be back there next year, time will tell!

  • Stayed: February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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4  Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 19 February 2014

Dear Guest,

Thank you for your kind words and candid feedback about your most recent stay at Paradisus Playa del Carmen La Perla.

Your review it is very important to us because give us the opportunity to know better about the aspects we need to work on in order to give the best service, please be sure that we will continue to monitor this internally.

On the other hand it is a pleasure for us to learn you enjoyed the benefits of our exclusive Royal Service area, our entire facilities and the culinary experience we offer in our different restaurants, which is one of our most important attributes.

Also we would like to thank you for your kind compliments toward our staff. It is thanks to our excellent team that we are able to accomplish our goal, the total satisfaction of our guests we will gladly pass on your compliments to each one of them.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range: £246 - £604 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya

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