Visited in June 2014 for a corporate event. The property is immaculately kept, very clean, nice rooms with high quality amenities. We didn't get much of a chance to try the restaurants due to corporate dinners, etc. but we did enjoy the meals we had on our own.
Evening entertainment was very impressive. Beach area was small and we knew this ahead of time based on what we read here, but it is well maintained and well staffed with waiters, lifeguard, etc. Even within roped off swimming area, the reef is dangerous and we saw quite a few clueless people (who simply don't pay attention) walk into rocky areas. If you swim, be careful!
A couple of things I would suggest improvements for are:
Upon check in, since we had a large group, it was not done in the usual lobby, so we had to wander the expansive layout searching for our room. It would have been good to suggest or even insist we use porters.
Safety...several areas had electrical outlets on the ground or laying in the sand and this seemed unsafe, especially in rain. Some sets of stairs have oddly spaced treads, smaller than normal risers, and/or poorly lit at night. For example, 3 steps down from Club Gabi out to the patio claimed several victims who stumbled or fell while we sat there. This needs some improvement. Cement walkways are as slick as ice when walking with bare feet. I took a good fall myself when walking from pool to get towels... my fault for not wearing footwear, and I was not injured, but some extra texture on the surfaces would have been good.
Drinks were good but seemed weak. Ask specifically for the brand you want or you will get "well" liquor.
Back to the positives...
One night we did dine at Bana. We walked in and immediately heard screaming (not exaggerating) children, so we asked if there were any later seatings. It could have been a language issue but the hostess seemed annoyed and said they had nothing open until 9 pm. Yet, at 8 pm thru almost 9 when we left, there were plenty of empty tables, so I believe they could have accommodated us. Aside from this, the food was very good and so was our waiter.
The spa was just amazing. Five stars all around, facilities, staff, service level, etc.
Pool area was spectacular, swim up bar, volleyball area, thatch huts (palapas), and snack bar made it so you could literally spend all day there.
All in all, we enjoyed our stay and would not hesitate to return.
- Official Description (provided by the hotel):
- Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more less
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- Also Known As:
- Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya