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“Pampered”

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Paradisus Playa del Carmen La Perla
Ranked #19 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 12 August 2014

Simply my best hotel in the area I've ever been too. The hotel atmosphere, zen and contemporain, the music ambiance, the night shows (for once very deiversified and with good taste!), the people so kind and pampering, the excellent food, the hotel room so confortable... The warm ocean, and white sand beach. We were treated like kings and queens. we bought a shirt with the Paradisus name on it, wich we never do!! This time it didn't feel tacky at all!! ; ) Simply one of my best stay in Mexico. I will definitely go back one day and recommand this hotel Paradisus to all. We were staying at La perla, but each building is outstanding, even the family building is awesome with the river and play area. If you can afford it, The Royal service is worth it!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
1  Thank Marjoly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 13 August 2014

Dear Guest,

We are completely satisfied to know that you enjoyed all the areas and services of our resort , where you only had to worry about letting us pamper you. It is so great to hear that we exceeded your expectations and that we were able to create such a unique holiday experience.

Thank you for your kind words and please remember you have a home away from home at Paradisus.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,721 - 4,727 of 9,452 reviews

Reviewed 11 August 2014

Our friend got married at Paradisus La Perla and we stayed 5 nights at the end of July/beginning of August. There was 35 people in our group. From the second we arrived, everything was perfect. The food and drinks were delicious, the hotel was gorgeous and the staff was incredible. Angel took great care of us at the pool- he was quick and even learned our drinks and started preparing them right when he saw us. One day there was a pool party on the adult side which was the most fun party I've ever seen and Angel did an amazing job managing the large crowd. On the beach, Reyes was absolutely wonderful. He would have chairs ready for us before we arrived and drinks on the way before we could even order. We were never without a fresh drink in hand thanks to Reyes. I can honestly say that Reyes helped make our trip worthwhile. If you ever visit Paradisus- La Perla make sure to say hi to Angel at the pool and sit in Reyes's section at the beach- you won't be disappointed.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
4  Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you for sharing your Paradisus experience with us and with future tourist.
We strongly believe our employees are our biggest strength to provide the service all our guests deserve, that is why your recognition to Reyes and Angel has been sent to their supervisor in order to encourage them to continue providing an outstanding service.

Please honor us with your visit in your next vacation.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

This is place to go in cancun hands down.The staff is amazing the service is phenomenal, and the food is out of this world.If u go please visit my boy Reyes on the beach the guy is amazing and super vigilant to all your needs including reserving beach chairs and bringing drinks right after u finish ur first one. He took very good care of us as well as Angel the bartender on the adult side pool he is an beverage genius. Overall the resort was excellent. PS.. They throw one hell of a wedding there friends wedding was absolutely stunning.

Stayed: August 2014, travelled with friends
2  Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 12 August 2014

Dear Guest,

We are pleased to read that your overall experience at Paradisus Playa del Carmen La Perla was completely satisfactory and you had the opportunity to enjoy our facilities and the attentiveness of our staff, especially from Reyes at the beach and Angel at the pool bar, they will receive your notes about your recognition to their amazing job.

Thank you for taking the time to share your experience in Trip Advisor and we will be waiting for your prompt return.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

I would only stay at the Royal Service It was worth my whole trip La Palapa and Fuego were amazing restaurants. Highly recommended I ate mostly at these two. Royal pool was really relaxing and the beach was amazing.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Debra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 12 August 2014

Dear guest,

We appreciate your concrete review from your Paradisus-Royal Service experience, affirming that you enjoyed our wide variety and quality in restaurants; especially at La Palapa and Fuego restaurants, where our guests enjoy every single meal.

If you are thinking in coming back to Playa del Carmen, please consider to stay again in Paradisus Playa del Carmen.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

We have stayed at the Paradisus Play Conchal in Costa Rica and wanted to give this new property a try. We were not disappointed with the location, service, and attention to detail. We booked a Royal Service room and stayed for 5 nights the last week in July. They granted every request we made including my wife's picky palate. I will breakdown the review so you can find the areas you are looking for:
Location to/from airport: The property is located within about 40 minutes on the Cancun airport, we set up private transportation which was lovely. You enter through some shady neighborhoods but the security at the gate is top notch.
Check In/Out: We booked Royal Service and we were whisked away from the main entrance to the Royal Service lounge. The check-in process is very easy where they set you up with your cell phone (to call butler), and talk about the property in general. Lucia worked with us prior to the trip and everything was handled by the time we arrived, she is truly a blessing to deal with. Check out took about 5 minutes, very pain free, just hard to leave.
Rooms: Our room was partial ocean view, the resort is located far enough away from the beach where you can't really hear the ocean, but can see it just fine. The property itself is gorgeous so you don't end up missing an ocean front room. Rooms were spacious and very clean. The balcony is very spacious and Jacuzzi tub outside is a great addition, they will also place your wet clothes on drying racks outside your room just ask. Shower was truly our favorite part of the room, two headed shower that was very clean and great temperature and water pressure.
Food/Drink: Monica our butler made all of our arrangements each evening and we were not disappointed. We would usually do breakfast in La Palapa (RS only), lunch at the pool or the Grill, and dinner at the different restaurants. You can't really go wrong anywhere, however we didn't think Mole was all that great. Just be prepared that in some restaurants, even if you book a late reservation children will be around, yes even at 10pm. Parents just don't seem to care if the kid passes out asleep in the restaurant or throws a huge fit. We really tried to veer towards the adults only restaurants, no problems there. The resort has a pretty good nightlife until midnight, at which point about everything shuts down. Lots of fun at Gabi club, Red Lounge, etc. The empanada's at the Grill are amazing.
Service: Alfredo at the Royal Service pool area was amazing, always bringing us new drinks, special things to eat, etc. Our butler Monica also went way above and beyond to ensure we enjoyed our stay. In Royal Service all the staff will get to know your name and your likes/dislikes, in speaking with other people at the resort this doesn't happen everywhere.
Excursions: We went to Xplor Fuego and had a blast. Better value for the admission to go at night and less lines, children, etc. One tip is to just take a cab, we booked through Xcaret website and spent $20 each for transportation (1 hour from resort based on stops), when we were ready to leave the cab ride was $20 for 4 people total and only took 20 minutes. Pick up time was 11:15pm as well, and we were finished with everything about 10pm. It is a workout and bring some kind of shoes that can get wet and still walk around in (aquasocks).
If you have any specific questions please send me an email. We are planning on going back next summer.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank BigPoke89 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for having chosen Paradisus Playa del Carmen as your holiday destination and for taking the time to share this review with us.

We are pleased to read that you had a great time with us and you enjoyed the comfort in your suite, tasted some delightful dishes at our a la carte restaurants and felt pampered by the attentive service from Lucia, Mónica and Alfredo.

We appreciate your recommendation to future tourists to stay at Paradisus and enjoy the extra amenities and services offered at Royal Service. We will be waiting for your return next summer.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Hi to all the amazing staff!

This resort is extremely well taken care of. There is staff everywhere to clean and maintain every aspect, every corner but they are still discreet (and firendly). The employees look happy there, which makes guests happy too (smart management). The rooms are nice and comfortable. the food is great. Its very clean. The electricity in our room didnt function well but is was resolved almost instantly thanks to the great service. The beach and water were beautiful, but the chairs were a little too close from each other. We loved the food, especially Fuefo, The Market and Mole (for me). My husband loved every meal. Unfortunately, we werent there there long enough to try all the great A la carte restaurants. The Bose sound system and choice of music was fantastic too. And no need to worry about beach towels they were generous, but they didi recommend using max 2 per day (for eco friendly reasons). We didnt really see any shows so we cant comment on that. We were offered to go see a presentation from Club Melia, but at the end they did try to sell us their membership and worked very hard at it. It didnt suit us, but it can be worth it for some families.
My husband and I would definitely go back at Paradisus La Perla. We regretted not being able to stay a second week.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
2  Thank LeelouOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 12 August 2014

Dear Guest,

First of all, we would like to express our appreciation for sharing your comments about your recent stay at Paradisus Playa del Carmen La Perla.

We are delighted to read all your compliments on the facilities, the food and particularly the service provided by our colleagues. Our goal is to turn moment into memories for all our guests, throughout all seasons.

Thanks again for your feedback and we look forward to your return.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

A wonderful experience. The resort is beautiful and the service was fantastic. It's a bit resort but feels very private and easy to relax. Beach and pool accommodations and service were great! Was disappointed not to get a swim up room but in the end preferred our gorgeous top floor beach front view suite!
Would definitely recommend and go back for a relaxing and enjoyable vacation spot!

Stayed: August 2014, travelled with friends
Thank Meryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 13 August 2014

Dear guest,

It is rewarding to know that found in our resort a true relaxing Paradise and your overall experience was great while you enjoyed our first class facilities, nice beach and pool areas without excluding the warm service from our personnel.

Thank you for taking the time to share your experience in Trip Advisor and we will be waiting for your prompt return.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#12 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
Price Range: £261 - £593 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya

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