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“Pretty good, some missteps”

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Paradisus Playa del Carmen La Perla
Ranked #23 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Boston, Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pretty good, some missteps”
Reviewed 17 August 2014

Many others have exhaustively reviewed this resort, so I will concentrate on the things that other people have not mentioned about La Perla. I visited the resort in May with my adult family. Yes, it's true that the resort is beautiful and completely spotless. The staff is fabulous, nice and willing to help in any way they can. Although tipping is supposedly included in the all--inclusive price, we regularly tipped staff that went above the call of duty.

The La Perla complex is adult only, while the attached La Esmeralda resort allows kids. We thought the "vibe" at La Esmeralda was more fun; the main demographics at La Perla seemed to be newly-weds and older couples.

The quality of the food was highly variable. While we did not visit the Passion restaurant, our top pick was the Vento restaurant, which served up an outstandingly delicious, and inventive menu with great service from Alberto, if you have food allergies, make it very clear. The labeling on the foods in the majority of the restaurants is simple, and does not always cover all that is on offer. Our visit to Mole, the Mexican themed restaurant, was a disaster because a family member who has a serious allergy to nuts and peanuts was served a dish with a mole sauce that triggered his allergy. We had told the waiter up-front about the allergy. We had to call a doctor (the resort had one on-call) and waited until 11pm to get a prescription. Despite this communications failure, the resort responded in an impressively organized manner: at alt the next and subsequent restaurant visits the chef and restaurant manager came table side to personally go over allergy issues in detail. Still, the incident marred an otherwise pleasant vacation.

The Yhi Spa, while a little pricy, was a great experience. In fact, the whole family used their services. A word of warning, the price list in the rooms does not actually represent the actual prices of the services in the spa. Go to the spa lobby and ask for the correct pricing.

The beach was nice, and we never experienced any problem getting beach chairs or umbrellas. Be warned – much of it is rocky – ask the attendants where it’s safe to wade.

The resort is not suited to people with disabilities or those with movement impairments. While most parts of the resort are wheelchair accessible, there is the occasional wooden bridge or steep ramp that would bring a wheelchair user to a screeching halt. There are no protective raised borders around the sunken pools. The suites have no “grab bars” in the bathrooms or toilets. The flooring is marble, and many doors are made of heavy glass. A better choice for anyone with a physical disability would be one of the American chains in the Hotel Zone north of Cancun that comply with American ADA standards.

Room Tip: Higher units have the best chance of a sea view.
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  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank JadedTravellerBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 18 August 2014
Dear guest,

Thank you for your taking the time to share your point of view about your stay at Paradisus Playa del Carmen La Perla.

Please be sure we took in consideration your comments regarding food allergies and better conditions for people with disabilities, the managers involved are aware of those opportunity areas to take the actions they consider necessary. We appreciate you bring this to our attention.

Moreover, it is satisfactory for us to read that you could really enjoy our nice facilities, the quality food and variety of restaurants, great Spa service, and the staff friendliness.

Your observations help us identifying our opportunity areas and how can we improved them. We hope to have a second opportunity to welcome you back and guarantee your complete satisfaction.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Playa Del Carmen
1 review
Reviewed 17 August 2014

Went on a girls trip and everyone couldn't have been happier! Such modern decor and beautiful water ponds with Koi fish and lush vegetation surround you! My nose was tantalized in every section of the hotel all the way to my room! The service was amazing and so friendly. Really had a great experience and agree with everyone that commented on TripAdvisor and l about this property to make it the best to visit!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Jaimie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 18 August 2014
Dear guest,

Our most important goal is to exceed our guests´ expectations in all the possible ways and we feel pleased to know we did it with you. Our LUXEclusive plan was well appreciated for you, like the aroma therapy in our facilities, modern decor and the friendly service of our staff.

Thank you for your kind comments and for granting us with the opportunity to host you again.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014

We stayed at La Perla from August 6-16. It was an incredible experience, from the service at all the restaurants especially Carlos at Ibana, Jesus at the gym who gave an incredible spinning class and kept the gym spotless, Jacqueline and Reyes at the beach who served us non stop on the beach always with a smile, there was also the very soft spoken Aleksandra from guest services who was always there to make sure we had everything we needed and made our reservations, she was always so kind and helpful. This hotel is incredibly spotless, the rooms are beautiful and also spotless. I would definitely return.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cathymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 18 August 2014
Dear guest,

We are pleased to know you enjoyed the food quality and variety in most of our restaurants, the beautiful facilities and the attentive service provided by Carlos, Jesus, Jacqueline , Reyes and Aleksandra. They will be informed about your kind words expressing they were your favorite employees from the whole trip.

Thank you so much for staying with us, and we look forward to taking care of you during your next stay!

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tulsa, ok
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 August 2014 via mobile

Small hiccup with our room after check-in. In fairness, we were offered and had accepted an "upgrade" (it was a swim-out but it was not in the royal service building and not what we had expected). A room change, back to our original room, was sorted quite quickly on our second day, by Veralucia in Royal Service. They were all very accommodating and understanding. Neftali was our butler, again, and was phenomenal. Exceptional service throughout. Poolside bartenders and attendants were fantastic. All of the wait staff at the restaurants were very attentive. The food was fantastic at every meal. We love the resort. This was a 5 night stay and our second trip to La Perla in 6 months. We will be back and we will continue to highly recommend La Perla.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Ethan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 17 August 2014
Dear guest,

It is pleasant for us to know that you had a great second stay with us and you appreciated the attentive service of our staff. Especially the service provided by Neftali and Veralucía, we will gladly pass on your compliments to them and we are sure that your notes will motivate them to continue with their great job.

Please honor us again with your presence and remember we will be pleased to host you again here, in your home away from home.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
2 reviews
Reviewed 16 August 2014

I can not say enough good things about this resort everything was AMAZING (Decor/ food/ people ext.) When you arrive you are greeted with a COLD face towel to cool off with a must if ur not used to the heat of Mexico. First, let me say I did the Royal Service on this resort and they do so much to make you feel special i would HIGHLY recommend doing ROYAL SERVICE. You get a cell phone to call the butler when you stay on the royal service side, and let me tell you WORTH EVERY PENNY. Our Butler MONICA was absolutely AMAZING, I plan on going back just because of the service she gave us. She did everything from ironing my clothes, running the bath while we were out, and even had aromatherapy scents in pillows at night. She was so friendly, professional, and easy to talk to. We were there for my brothers wedding and she went above and beyond for us helping with a lot that she did not have to do. I can honestly not say one bad thing about her. To anyone contemplating doing a SWIM UP. it is a must!! Nothing beats waking up in paradise and going out your patio door to a canal that leads to the pool. The food on resort was so good. All restaurants were amazing. Especially La Palapa (royal service restaurant). You don't usually don't get such good food at all inclusive resorts but this one you do. Every day/night there is some sort of entertainment from 70's dance parties, Elvis and Michael Jackson impersonators, and live music. Even an electric cellist player poolside on some days. The bell boys (Freddy) were amazing always driving us via golf cart to various parts of hotel. SERGIO poolside is the best we never had an empty glass. All employees at resort are so friendly and always have smiles.

My brother had a wedding on the beach and everything was handled by the ROMANCE department on resort. They do an amazing job. Location was BEAUTIFUL all the people were amazing. They did not leave our side the day of the wedding making sure everything was being handled the way it was supposed to be. Special thanks to AURORA for making his day amazing. She even helped with making big group reservations to eat at night for all my guests.

This resort is a MUST stay if you are thinking about going to any resort in Playa del Carmen. It has everything you need. You never have to leave the resort. and if you do wish to leave the resort DONT BE AFRAID the local police do a great job making you feel safe. You are close to the main shopping district, and cabs are easy to get from hotel.

Thank you to everyone on resort for making my stay amazing.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 20 August 2014
Dear guest,

It is magnificent when we know through your notes that our principal goal was achieved, your entire satisfaction after enjoying all that Paradisus offers.

After reading your notes, we feel satisfied that you enjoyed our amazing facilities, the comfort in your suite, the special services and amenities of being a Royal Service guest, our unique LUXEclusive plan with a wide variety in food and beverage in all our specialty restaurants and bars, the activities and shows adequate for all our guests, without excluding the professional service provided by our staff. All the people you have mentioned will be informed about your kind words expressing they were your favorite employees from the whole trip.

Thank you for your comments and we hope you visit us again in the near future.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
Reviewed 16 August 2014

From the minute we checked in we were treated like royalty. The staff was extremely friendly and helpful and the property was beautiful! Our every need was quickly taken care of and it was by far the most relaxing vacation I have ever had. This is an absolutely amazing place that needs to be experienced to be believed.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 17 August 2014
Dear guest,

Thank you for providing a short and concrete review from our great facilities and attentive service. Every day receiving good comments like yours from our guest could mean only one thing: our effort in reflected in our guest´s satisfaction.

We will feel honored if you decide to come back next year and enjoy again of our Paradise!

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014

Could not find anything to fault this hotel. We stayed for a week for our honeymoon and the staff were more than accommodating!! Very friendly employees, amazing food and facilities! Would def recommend!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, 17 August 2014
Dear Guest,

We would like to extend you our gratitude for selecting us to celebrate your honeymoon, and for sharing the impressions of your recent stay.

It is pleasant for us to know that you had an amazing time while you enjoyed our beautiful facilities, having some delicacies at our specialty restaurants and being pampered for our warm staff.

Please consider to stay again in Paradisus Playa del Carmen La Perla next year in your anniversary!

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa del Carmen La Perla

Property: Paradisus Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya

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