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“Beyond IMPRESSED”

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Paradisus by Melia Playa del Carmen La Perla
Ranked #24 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beyond IMPRESSED”
Reviewed 22 August 2014

I have never been so impressed with a vacation resort such as this! The food was fantastic! The service was beyond amazing & if could go on & on about our experience ! It was incredible & will definitely be going back & taking friends with me'

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Marcy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 23 August 2014
Dear guest,

Our most important goal is to exceed our guests´ expectations in all the possible ways and we feel happy to know we did it with you. Our LUXEclusive plan was well appreciated for you, like the quality food in our restaurants and the amazing service of our staff.

Thank you so much for staying with us, and we look forward to taking care of you during your next stay!

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Playa Del Carmen
1 review
Reviewed 22 August 2014

The Royal Service is a must! rooms are beatiful very clean and the additional service provided is totally worth it!. The hotel was completely booked but we didn't even notice that in the RS pool. Great food, there's not enough time or stomach to be capable of tasting everything!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Javier S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 23 August 2014
Dear guest,

We are content to know you enjoyed the food quality and variety in most of our restaurants and that you took advantage of being a Royal Service guest.

Thank you for your recommendation to future guests and we look forward to your prompt return.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
234 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 22 August 2014

Paradise! This is indeed how we could summarize our vacation at the Paradisus. In this hotel, you are supported from your arrival to departure discretely and exceptionally.
In more details, this place is just fabulous. Nothing is missing ... It is a gallery! The decor is amazing without being too present, the refreshing pools host fish and turtles. A ride allows you to choose the restaurant where you can eat in the evening.

Rooms: They are spacious, bright and nicely decorated. The bathroom is no exception, the tub is huge, the shower is the same and both welcome 2 persons. The terraces are nice and some even have a Jacuzzi ... The maids are working so that everything remains the same as the day of arrival, the minibar is replenished daily.

Each restaurants offers a different cuisine and a la carte ! You can enjoy every day something new in very neat spaces. We especially liked the Fuego, the Mole and obviously Ibana with a show around Asian cuisine. All is but attention by hostesses and servers, the presentation of the table, from cutlery to the plates, we had never seen that before !

Breakfast was taken at the Hadar. An impressive buffet also allows you to eat there what you want and even try what you never thought possible in the morning !

Lunch was served until late in the afternoon at The Grill. In fact, whenever you get up early or not, you would never starve since you can actually eat and drink at any time of the day, even on the beach!

Bars: Each restaurant has a bar to let you wait for your table. Being in the adult part of the hotel, we would sip our cocktails at the South Avenue Bar.

What we were most marked and affected: This is the special attention given you and whatever the function of the employee. We had never had so much attention so far !

So we would like to especially thank: Carmen at South Bar for all, without forgetting Jessica. Mara who greeted us the first night we arrived at the Ibana. Carolina, Eva, Felipe, Rogelio, Alvaro (among others !) at breakfast. Gerson and his colleagues at the Fuego, Marco, Usias and Marcelino, the kings of cocktails at the Blue Bar Algave, Yaneli, our maid and among the hostesses, Carmen, Isa, Estella, , Daffny and Raquel who took care of me then I had a sun allergy, Marco the Bell Boy and his mates... and all the others too ! Unfortunately we can not list them all but they all were EXCEPTIONAL ! Also thank you to Annette, the Director, always concerned about our well-being.

What we regret : We were approached on the 2nd day by our concierge to receive the "Melia welcome pack". In fact we were taken to the Melia Club to see us offer at the end a subscription of 10 years for the modest sum of 22,500 euros which provides one to two weeks a year in one of the hotels in the group. After 2 hours of presentation, since we refused, we have been quickly led to the door ... We met a total of 6 people in this experiment ! This is actually not the place or the moment for that type of business…

Room Tip: C'est un endroit magique, que cela soit pour se reposer ou pour une lune de miel. Si vous voulez...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank BernieCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 26 August 2014
Dear guest,

It is a pleasure for us to receive reviews from our tourists, especially when they really try to communicate every detail during the stay, just like yours. We are proud that you have had a great stay at Paradisus Playa del Carmen La Perla while you enjoyed our modern facilities, spacious rooms, exceptional food at our specialty restaurants and most of all the attentive and professional staff service.

As for the people you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom I`m sure did everything out of love in order to make your stay unforgettable.

Thank you for your recommendation and we look forward for your next holiday in Paradise!

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
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Ontario
Level 4 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 August 2014 via mobile

My husband and I travel a lot throughout Mexico and we decided on this adults-only resort...what an excellent choice! It is by FAR our favorite resort to date and we will definitely be going back soon!
Room: We chose the royal service ocean view and had a wonderful view of the ocean and city. The room was very clean, modern and most importantly comfortable and quiet. The room was very large with it's own sitting area and large walk in shower. The balcony was huge with a large soaker tub!

Food: A large selection of a la carte restaurants! Our favorite dinner place was the Asian tappanyaki grill show as well as the Italian. We loved La Palapa for breakfast and lunch, this restaurant is part of the royal service only. Food was fantastic!

A big thank you to our wonderful butler Alma who made our stay so enjoyable from the moment we checked in to our departure. She always made sure we were happy, that we had reservations for dinner, and of course romantic bubble baths with rose petals and champagne!

Another big thank you to our waiter Alfredo at the Royal service pool. That guy works so hard and always has a smile on his face. He was always there with drinks and was such a fantastic person to see everyday. Gracias Alfredo!

We decided to take a taxi one evening to 5th avenue in Playa Del Carmen and it was $10.00 for a taxi one way...great choice! We also did Xel-Ha, a large outdoor snorkeling aquarium! You will not be disappointed with this resort! Thanks Paradisus for making our trip so amazing!!

Stayed August 2014, travelled as a couple
Helpful?
8 Thank cat5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 23 August 2014
Dear guest,

Thank you very much for taking the time to share your Paradisus Royal Service experience with us and with future visitors.

We are delighted to read that you had an amazing time with us while you enjoyed the special amenities and facilities of this exclusive area, tasted some delightful dishes at our a la carte restaurants and felt pampered by the attentive service from your butler Alma and Alfredo at the pool area, who will receive your recognition.

We look forward to pampering you once again in the near future.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 August 2014 via mobile

I just got back from La perla Adult side.My wife and I go to this area of Mexico every year . This Resort was so relaxing with such a.beautiful pool .The service was perfect .Rooms were so modern and European high tech.My wife and I would go back ,a little pricey ,but they do it top shelf.The biggest drawback was beach and also how far it was 5th ave for shopping have to take a taxi.but would still go back

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roblobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 23 August 2014
Dear guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Perla.

We are glad to know that your overall experience was satisfactory and you truly liked the facilities, food and service.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

I love this amazing hotel, personal, room, restaurants, buffets.
From the people that welcome you upon arrival to the people out side in the beach. Super service. Bar/grill at the pool, night entretainment, very well done. Excellent service. I got a room suite which it was espacious, fine decor, bathroom, terrace, I can't describe how great it was you will need to see it.Yes Gym it is well equipped. If you want to feel pampered step in at the Spa room.
Thanks so much to the people at any restaurants you guys rocks. food was 5 start, the staff welcome you with their best smile.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Ana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 23 August 2014
Dear guest,

We can read between the lines from your comment that you were even smiling when you were writing your review.

It is always pleasant to read when our guest´s expectations were completely covered after staying at Paradisus Playa del Carmen La Perla. Please be sure we will keep the hard work to remain this way and continue creating everlasting memories in all our guests.

We will be pleased to receive you again in your future vacations at Playa del Carmen to get another unforgettable experience.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 August 2014

The property was amazing and the service was great. They had great entertainment during the day and night. Good room service. Definitely go there to have a good time! The food was also very good. The only bad thing I could say is that the restaurants and beach were shared with the kid friendly side. I love children and all, but we left our kids at home to get away and I did not appreciate having to be confronted with other people's children and I definitely did not appreciate sleepy whinny children at dinner way past their bed time which seemed to happen everywhere. Next time I plan an adult only vacation I will make sure the resort is actually adult only. Another small negative is that it was quite hard to get reservations at the restaurants. You need to make them in advance, so they make you schedule yourself which is what we try to get away from on vacation.

  • Stayed February 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Marisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, 21 August 2014
Dear guest,

Thank you for your feedback from your recent stay with us.

It is good to know your overall experience was great while you enjoyed the facilities, entertainment, food at our variety of restaurants and the staff service.

On the other hand, please be sure that we will work on those aspects you have mentioned in order to provide our guests the best service and unforgettable experiences.

We appreciate your words, and please honor us with your presence in a future stay.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus by Melia Playa del Carmen La Perla

Property: Paradisus by Melia Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus by Melia Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Melia, Southall Travel, Ebookers, Priceline, Hotels.com, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Paradisus by Melia Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus By Melia Playa Del Carmen La Perla Mexico/Riviera Maya

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