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“Fourth time at the Tucan” 5 of 5 bubbles
Review of Iberostar Tucan Hotel

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Iberostar Tucan Hotel
Ranked #39 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
NJ
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fourth time at the Tucan”
5 of 5 bubbles Reviewed 9 November 2007

We stayed at the Tucan from October 22nd to the 31st. As always, an excellent time was had. Nice beach, excellent pool and great food. The only negatives we experienced during the trip was that the construction taking place at the new Sands hotel was a bit noisy at times. Although it only slightly detracted from our experience it was a nuisance at times. The other unfortunate experience we had was we and the other guest were forced to witness a group of about 20 of the loudest, obnoxious and rudest American men (and three or four of their "women" )I have ever seen. Bringing their drinks into the surf, tossing garbage and food into the pristine sea, leering at the women, yelling and cursing at the top of their voices, banging their glasses on the table in the lounges and eateries and disgusting mocking the staff was almost intolerable. Most wearing baseball hats and sporting goatees, were surely the most adolescent bunch of clowns I have ever seen at a resort. I think their behavior disgusted all of the guests and workers and served to set back the nice feel at the resort and probably foreign relations as well! Fortunately, their stay must have been for only three or 4 nights and once they left peace and harmony was restored. I know the staff was relieved and my heart truly went out to them as they are some of the kindest, friendliest, hardest working, honorable people I have ever met in a resort. There was no way they deserved the abuse and disrespect bestowed on them by those louts.

In summary, another great vacation at the resort and we shall return. I can only hope that in the future, Iberostar adopts a hard policy against those that take advantage of their hospitality and guests and acts to remove groups like I mentioned off the property when their behavior is unacceptable. To do otherwise, may result in a Cancun south environment and that would be a terrible shame and a huge loss to the hotel and we guests.

  • Liked — Atmosphere
  • Disliked — Noisy, rude toursists
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
8 Thank mewk01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,277 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Livonia, Michigan
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 8 November 2007

Iberostar Tucan / Quatzal in Playa Del Carme / Mayain Riviera is by fare the best place we have vacationed. The beach is beautiful, the pool is big, the restaurants are terific and the service is impecable.

Our October 21'st visit was our 5th stay and it was once again as good as we remembered it to be. Well worth the cost which is amazingly inexpensive for an all enclusive resort. All enclusive means food drinks entertainment sail boats wind surfers ocean kayaks, bikes, snorkles, fins, food drinks and fantastic service. 4 specialty restaurants 6 bars a disco, nightly shows and live entertainment everywhere.

Day time activities like beach volley ball, horse shoes, archery air riffle shooting, dance classes, water arobics, exercise classes, tennis, bike tours and a kids club.

The list goes on and on. Words cannot discribe the experience!

Tom and Barb Keda

  • Liked — Service and the location
  • Disliked — Going home
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank kedata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston, tx
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 November 2007

My boyfriend and I stayed at this resort October 13 - 19 and had a blast! After going to Iberostar Cozumel last year and having such a great experience there, we decided to give another Iberostar a shot. It was just as good, if not better. I loved walking to breakfast every morning and feeling like I was in a jungle. The scenery and animals were just amazing! The dining room area (at least for the Quetzal side) over looks a beautiful waterfall. Our first morning there we watched monkeys play on a rooftop as we ate breakfast. The food is good, although I got tired of eating the same thing. My favorite dinner had to be when we ate at the Japanese restaurant our last night. Plenty of food and lots of flavor! We also dined in at the steak house, which was pretty good, however it did not compare to the Japanese food. The wait staff were all very friendly and would do anything to make you smile. The water was beautiful but the waves were REALLY rough. We lucked out on the weather, I heard the week before was the worst week and it rained every day. Make sure you get to the beach early so you are able to get your desired spot because it gets crowded fast. The resort is conveniently located about 5 or so minutes away (by cab) from 5th street. There are great shops there and I was surprised to see how nice 5th Street was. I would also suggest to go at night, it was so hot during the day, I could barely stand it! Most of the shops are open to 10:00 p.m. and the cab rides are only $5.00. We could definitly go back to this resort a 2nd time. I think this would also be a fun place for a large group of people to go. I can't wait to try out another Iberostar!

  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank hidkb1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 2 November 2007

My husband and I stayed at the Iberostar Tucan from Oct. 23-29 with 44 of our closest friends and family members for our wedding on Oct. 27 at the Tucan. We fell in love with this resort and there is no doubt we will return! We had people in our group from 3 years old to 87 years old and there was something for everyone!! We all had a blast!

STAFF: The staff was truly amazing! They went above and beyond to make guests happy and have fun! Carlos and Samual in the lobby bar were a blast!! Cheers!

BEACH: The beach was BEAUTIFUL!! We saw other beaches in this area and nothing compares. The beach was large and we never felt like it was too crowded. Very swimmable and maintained!!

POOL: The pool was also beautiful!! It was very large and never felt like there were too many people. There always seemed to be plenty of room!

ROOMS: The rooms were average. Very clean and well kept. The beds were firm, but never bothered us. We actually didn't hear any complaints from anyone in our group about the beds. Occasionally the showers wouldn't get as hot as I would like, but really was not a big deal! We stayed in building 13 which was a great location. Occasionally you could hear the construction on the resort next door, but it wasn't bad. If you plan on sleeping until noon each day it might irritate you, but just request a room towards the interior side. Overall the rooms were excellent!

The only major complaint from our group were from our guests staying in building 15. Two different rooms next to each other had a couple articles of clothing missing. We quickly reported it and the resort handled it very well and hopefully the maid is no longer working there!! I felt very safe in building 13 and Alejandro was awesome!! He cleaned our room daily and was very friendly!! I have not read one review of this happening to anyone else so hopefully this was an isolated incident.

FOOD: The food was average! The buffet had a very large variety and kept our group happy. Plenty to choose from and no one went hungry! We ate at the Steakhouse, Italian, and Mexican restaurants during our stay. Our wedding dinner was in the steakhouse and the food was excellent! Rehearsal was in the Mexcian restaurant and the food was also excellent! The Italian was average in my opinion! We did hear a few complaints about the food from our group, but most of the complaints were from the kids. The adults in our group thought the food was just fine!

ENTERTAINMENT: Lots to do!! The nightly shows were good for every age! The yonger adults in our group also enjoyed the disco.

WEDDING: The wedding coordinator Catalina Cortez and her staff were amazing!! I would highly recommend the iberostar tucan/quetzal for your wedding. If you are planning a destination wedding please check this place out!! Our wedding could not have been better! There is so much to say, but I won't go into detail! If you have questions please contact me and I will send you pictures and give you more info!!

Overall, the resort was fabulous! I wouldn't change a thing!! We can't wait to go back!!

  • Stayed October 2007
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
12 Thank andbotten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 1 November 2007

We had a great time at the Tucan. The hotel is beautiful and extremely clean and well maintained. Our room was a little dated (but not bad) and as mentioned many times before the beds are very hard and the mini fridge was not very cold. One thing to remember is that the Tucan's south side faces a construction zone; so if you are a light sleeper or want to sleep past 8am you may want to request an interior room.

The staff was one of the friendliest we have encountered in Mexico. The food was average. I actually liked the Italian restaurant the best; but avoid the pastas. The steakhouse was very good but is outdoors and we were there on a very warm night.

The beach: the water and sand are beautiful. The beach is 1/8 mile which is decent for a 350 room hotel; but since the Quetzel shares the same beach it actually accomodates 2 hotels (700 rooms) so it can be very crowded.

Now the reason we will never go back. When we tried to make reservations for dinner at the ala carte restaurants we were told that we since we were there for 4 nights we could only eat dinner one night in the restaurants--the other nights must be at the buffet. We booked through apple and checked the Iberostar website and never saw anything mentioned about this rule. After we made a fuss with the PR person, they finally accomodated us. But we found this very misleading.

We don't like to eat dinner at buffets--one night is fine but we like to have the "full dining experience." So if this is not an issue, I'd highly recommend the Tucan. For us it was a disappointment, and we will most likely never go back...that's a shame because it was very nice.

  • Stayed October 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank jax777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubuque, Iowa
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 28 October 2007

What a beautiful place. We loved the pool, beach everything. The staff was great. Had a few issues with the room. The view from the room wasn't very attractive (construction and a bunch of trees). A great place to take the kids too.

  • Liked — The beach , pool and sun
  • Disliked — Issues with our room
  • Stayed October 2007, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lynchmomx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, England
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 28 October 2007

What a great hotel!!!
My wife and I have just returned home after spending 2 weeks(8th Oct-- 22nd Oct) at this hotel. We couldnt really fault a thing.
The room was spacious and clean, maid did a great job everyday The food was good, especially the speciality restaurants, we didnt book them all at once, we did them as we went along and still managed to get in. The waiting staff are very friendly and on the ball clearing dirty plates and topping up with drinks.
Drinks: we rarely had to go to a bar for a drink because there are waitresses walking round all day, on the beach, round the pool and in the bars asking you if you require a drink.
The star friends entertainers do a great job entertaining by the pool, on the beach by day and in the theatre at night, they work very hard and put on some great shows at night.
The wildlife in the jungle is a pleasure to see, especially the monkeys, saw them most days, even off our balcony behind the towel hut by the pool (block 12).
The pool is large and kept clean and so is the area around the sun loungers, The sea was a bit rough most days with the red flag out so we stopped round the pool.

We met some nice people, Hello Mick & Lynn, and couple from Milton Keynes, didnt get your names.

All in all a cracking holiday and will certainly go back.
Only heard of one couple moaning. But i dont know why. If you read this you will know who you are.

Russ & Shelly
russell.spencer1@ntlworld.com

  • Liked — spaciouse and cleanliness
  • Disliked — nothing
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
9 Thank RussnShelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Green Hotel in Playa del Carmen
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen

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