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“The perfect family holiday”

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Iberostar Tucan Hotel
Ranked #43 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“The perfect family holiday”
Reviewed 17 July 2011

During the February school holiday, I went to the Iberostar Tucan in Playa del Carmen, Mexico.

Unlike most other all-inclusive hotels, this one serves good food, has good service, and has great activities for all.

The hotel staff actually organise activities for kids. They keep an eye on the kids while entertaining them, giving the parents some time to themselves. The hotel's location is outstanding; it is located right on the beach, and has a great view of the beautifully coloured water. If you do not believe that the colour of the water is actually this shade of light blue, come see for yourself!

Unfortunately, the hotel's cleanliness is not top of the line. You may find insects in your room, but nothing major. I myself despise insects and had no problem with them at all.

Whether you are 5 years old, or 25, you will find endless enjoyable activities throughout this hotel and it's campus. If you want a really mice view of Playa del Carmen from above, try the parasailing. It is unbelievably fun.

If you come to this resort, you will earn yourself a holiday that is stress free, and very enjoyable. The price tag is a bit high, but it is worth every penny. This will be a holiday that you will never forget

  • Stayed February 2011
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Helpful?
5 Thank Nitzanm4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Hay-on-Wye
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 July 2011

When we stayed at Iberostar Tucan we had an amazing time, The Staff were very friendly and the Food Was Great.

We Flew in on an old Boeing crammed up plane supposed too be with Thomson however it had be operated by TUI Airline Belgium who were an absolute discrace, the had absolutly no idea how to work a long haul flight from Manchester, it was three hourse delayed followed by an eleven hour flight, we had booked an upgrade which they were unable to facilitate, it was a lot like faulty towers to be honest with bad in flight meals, know entertainment, toilet problems and a refusual to land at Cancun to start with :(

However when we arrived we were greated by staff serving drinks whilst checking us in to our rooms, the secret is not to pay for the sea view rooms offered by Thomson but to instead email the Hotel Directly through there email adress and they will alocate you one free of charge, the Pools were great but we made little use of them as there were a lot of children, we did however do some amazing diving with dressel divers and went out on s great day trip to Cenotes they were fabulous, There is also pottery painting which is reasonable, the Snorkling at Tucan is second to none with some great sea life especially if you sneak out some bread out of breakfast you see some amazing creatures.
We also took a jungle tour on a Hummer that was great with a great guide and some great food along side some great attractions for more information check out Hummer Jungle Tours.

The Beach was lovely and clean and if you has just come out of the sea covered in sand you were not alowed into the Lunch Buffet but the Barbeque was a great alternative, the waiters would usually deliver drinks to your sunbeds and you would in return tip them a few pessos.

The Food was great and because of the large resort there is ample opurtunity to check out some of the many resutuarants there, we stayed during new year and christmas so took advantage of the two Gala Buffets which were filled with Lobster Sea Food and Steak, oh and plenty of Champagne :)

The Rooms were a bit tired but no matter they will still very comfy with a lovely view and in room mini bar you could sit out on the balcony and watch the sun go down whilst reading your Kindle. The Rooms were cleaned Daily and great towel decorations.

Playa del Carmen is filled with shops selling tourist tat for miles, you can pick up some bargains like Sun Creams and Bug Repellant. We ate out one night at Karens and each had a "Surf on Turf" it was great :)

Thomson Reps are great with in depth knowledge and great offers so check out there special offers on excursions when you go as the is no better life there.

The Hotel charges for Wi-Fi which can be expensive so get it cheaper by popping into Playa Del Carmen and visit starbucks where it is free :) Taxis are around 5 $ and you can also do laundry there cheaper but that is something to look into we didn't as we were on holiday.

On Check-out you settle up and wait for a coach if you flight is later than check-out then you can spend the reat of the day by the beach free but and then use the facilities on the lobby area like the shower before having the flight home. We had a 7 hour delay but thanks to First Choice we spent that seven hours in the hotel on the beach which saved a lot of time and money.

Overall it was great and we picked the perfect time of year, I strongly recomend visiting there but make sure to book some excursions as we spent 14 days and that can sometime make you feel a bit gated if you don't go out and do something,

A good Holiday for all the Family

Room Tip: Book a Sea View Room in advance by emailing the hotel for free instead of paying almost 200 pounds f...
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  • Stayed December 2010, travelled with family
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Helpful?
2 Thank Oliver_Price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 July 2011

We spent a lot of time looking at different resorts for our trip - everything looks good online - but the Iberostar Tucan was amazing. We traveled with 2 kids ages 15 and 12 and wanted to make sure that we had a hotel with something for them as well as for the adults. Let me cover the highlights: FOOD: It was great and there was always plenty to choose from. The buffet at the pool/beach was the place we frequented most - they served breakfast and lunch everyday. You could order a specialty omelete or choose from other egg/pastry/fruit items. In addition to the buffet there was a grill at the beach that served hamburgers, hot dogs, fries and nachos all day long --Ice cream too. The reservation resturants were great - Mexican is best! Steak house - just ok ( compared to the others). There is something for everyone so don't worry about the food. POOL/BEACH: The beach is amazing - plenty of chairs (alot with umbrellas). the water is gorgeous and it is easy to stand in the water without it being too deep. Pool is also beautiful an water is warm. Most of the pool is 5.5 ft deep - but there is a 4ft section and a more swallow entry area for kids. The only negative comment I have is that the swim up pool bar is in a separate adults only pool. That pool is small and the water is much colder because it has a waterfall spilling water into it. It was a little bit of a hassle to get out of the main pool to go to the pool bar - but nothing that would keep me for staying at this hotel again. ACTIVITES: More than you could even imagine. The "star friends" are in charge of the activities and they always had something going on - beach volleyball, water games, special dancing on the beach even a mechanical bull riding competition on the beach. Something new each day! ENTERTAINMENT: The shows were spectacular - way beyond my expectations. This resort is well above other all inculsives in the quality of their performers. ROOMS: the rooms were very comfortable - great showers with 2 shower heads. Many people in other reviews complain about the beds throughout Rivera Maya being hard - but we slept great. Even my 15 yr son who loves a soft bed commented that he loved his bed in Mexico. OVERALL: This was a great trip and we will return to this hotel inthe future. Book it now - you won't regret it!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
18 Thank Erin527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 July 2011

Have just come back from 2 weeks at the Tucan, this was our 3rd time there and the place is just fantastic, we are missing it already. Everything is perfect, no negatives at all, food, staff, accomodation, entertainment etc just brilliant. Cant wait to go back again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Lawns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nederland ,Texas
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2011

The resort is extremely beautiful and relaxing. The jungle in the middle was great with a variety of animals and grennerie. The beach what can u say Awesome Awesome Awesome!1 The staff was great. The food was suberb for all-inclusive as was the room service. The pool was massive and clean with plenty of chairs and palapals. We will be taking our son and his friend there for his graduation. The place is really a great place for a great price. Will visit again soon. Thanks to Samuel at the adult bar for the tequila party lol.

  • Stayed July 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
6 Thank ETXtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2011

Everything was super super super....beautiful scenry,,, tasty food... nice people, and Star Friends YOU ARE AMAZING :) Shows at the evening were very very interesting. We had fun watching you guys ;)

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jola_chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 July 2011

This is the second time we have been at this resort and we do not regret that we returned.
The resort has all we were looking for... good food, decent entretainment, great beach, nice swimming pools and it is very close to Playa del Carmen's 5th Avenue.

We were there with two younger children (8 and 6) and they had a great time at the Kid'sClub. The staff there were great with kids and made sure they were always safe.

The first night we were in building 15, which is close to the resort "theater" and can get noisy during the evening show (goes on untill 11pm). We asked to move and got a room closer to the pool which was great (very quite and closer to the beach and pool).

For those that have complained about the food, I do not understand what they expect... it is an all inclusive, but there is food for every taste. We also tried some of the "theme" restaurants, and would say that the Mexican was excellent, the Japanese was very good, and the Italian was OK. We skiped the Brazilian, but were told it had great meet choices.

With regards to the rooms, ours was always clean (maybe it helped the 5 $ we gave to the cleaning lady), but the bed is a bit hard.

Some of the "not so good": the SPA is very small, but there is a Jacuzzi and Steam bath which we used during the rainy days (included). The massage were overpriced (around 100USD for 1 hr). Also if you need Pesos, there is an ATM onsite, but you can only get USD... you have to then exchange them in the reception... I can't figure that one out. If you need Pesos, its better to go to the 5th Avenue and get the cash from a bank ATM.

Other than that we had no complaints. We had a great time and we are now debating whether we want to return to the same resort for a third time... we might not do that, but I think Iberostar is a reliable brand of resorts.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jay_Ele_Zee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen

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