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“Iberostar Tucan”

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Iberostar Tucan Hotel
Ranked #41 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Scotland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Iberostar Tucan”
Reviewed 15 October 2013

This hotel is in a lovely location , if you like animals this is the place to go . there are monkeys, peacocks, flamingoes, swans , etc all around the complex. The only criticism i have , is with the rooms , they could do with updating , but they are kept very clean by the maids , who leave a towel animal on your bed everyday . Free safety deposit box . Book to eat in the speciality restaurants (the steak house is particularly nice, try the fillet steak!!). All the staff at the Tucan are really helpful and polite. You don't need to take beach towels , as you are given a card on arrival to swap for one and you can get a clean one at anytime. the is a full entertainment programme if you want to take part , but the team don't pester you if you just want a relaxing day by the pool or on the beach.
We went on a trip to Chichen Itza , its an early start 5.15am , but really worth it :)
Coco bongos was brilliant.
Captain hook pirate ship was a fantastic night .
My husband had a game of golf at nearby iberostar hotel, golf and spa resort, he said the course was great and the hospitality was fantastic .
I'm not sure if we would go back to the toucan , we would maybe try a hotel in cancun, if we were to visit Mexico again

  • Stayed September 2013, travelled as a couple
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Helpful?
4 Thank ROSIEGRAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 22 October 2013
Dear Rosiegray,

On behalf of our Hotel Iberostar Tucan and Quetzal, we would like to take this opportunity to express our gratitude for choosing us during your recent vacation in Playa del Carmen.

We want to express you our happiness when reading how you highlighted out the excellent service of our staff! This is one of our guiding principles in Iberostar so we can ensure a memorable stay to our beloved guest. Your positive comments regarding our flora & fauna, the lovely location, and the specialty restaurants are also much appreciated.

We already shared your comments on the room with the Housekeeping and Maintenance Dept in order to look into areas of improvement.

It will be an honor to be able to welcome you back in the near future! Please contact our Public Relations Department in order to follow up with any petition you might have.

We look forward to welcome you back in the near future.

Warm regards,

Quality Manager
Iberostar Mexico
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New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

We were there in late july for a family vacation and had a great time. The place is clean and the restaurants are good. The staff is very helpful. The beach was incredible and the pools were great. The excursion rep was super helpful as well. If I had one suggestion it would be to have cooler a/c in the guest rooms. I would recommend this place and go back.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 22 October 2013
Dear Chris M,

We are grateful to hear that you have chosen our hotel Iberostar Tucan & Quetzal during your recent family vacation in the Riviera Maya.

The beauty of our destination along with our facilities and services, offer unforgettable experiences to our guests. Your comments will be passed on to the Management and staff of Iberostar Tucan & Quetzal.
We thank you for your nice comments regarding the restaurants, the clean premises and the incredible beach and pools.

We will forward your comment regarding the air conditioning to our Maintenance department in order to look into this. All guest feedback provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction.

We invite you to stay in touch with our staff members in order to assist you with any request or for your future visits.

Sincerely,

Quality Manager
Iberostar Mexico
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chesterfield
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2013

Great hotel been twice now 2009 and last year. staff great, lots of wildlife. Food good. Pretty good for wheel chair users too. We had a standard room plenty of room in fact not sure if disabled rooms are there as ground floor rooms fine walk in shower etc.

Stayed November 2012, travelled with friends
Helpful?
3 Thank jennyfish2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 18 October 2013
Dear Jennyfish2013,

We would like to thank you for choosing Iberostar Tucan & Quetzal for your holidays and for taking the time to post a review about your experience.

Your positive evaluation about our beautiful premises, our great staff, our gastronomy and the wildlife shows us that we achieved our goal during your stay. At Iberostar we aim to ensure unforgettable experiences to our valuable costumers.

We also would like to mention that we do have disabled rooms available.

We are looking forward to welcoming you back. Please do not hesitate to contact us before your arrival.

With best regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013

We stayed at the Iberostar Tucan two months ago - in August 2013. This was our 5th stay at the Mexico's all inclusive resort and the first at this place. There are many things that make this resort better than others. Great location, wonderful beach with soft stoneless sand and ocean. Huge swimming pools. Comfortable places to rest both on the beach and around the pools. Over 25 daily activities, interesting for all ages, a lot of games and tournaments that make your stay so interesting and keep you out of being bored. We played water basketball, water polo, volleyball in the pool, darts, bingo, beach soccer. However, there are many more of activities. Great activities in the show room every evening, including something for kids and ending with a spectacular shows. 5 different restaurants serving delicious food, a huge main buffet and the second one on the beach, both with a great choice of food and drinks. Comfortable air conditioned room, though not very big in size. Very friendly and high professional staff. Our special thanks go to Lara, Andreas and Mauricio - the guys that are in charge for the daily and evening activities and who are so talented and doing a fantastic job for guests! An unbelievable jungle area with lots of kinds of tropical animal and birds making you feeling like in a zoo and they absolutely don't bother the people. The beautiful trees, bushes, waterfalls all are kept in a great order and you want to take a walk through it every day. All those things are making your stay just unforgettable.The only negative thing we would mention - is the lack of air conditioned places. It is obviously that at least the show room and the main buffet should be equipped with the air conditioning systems, especially assuming the high humidity at that coast. It is very likely that we will come back next summer.

Room Tip: The building with the numbers 1100 and 1200 are the closest to the pools and beach.
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  • Stayed August 2013, travelled with family
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Helpful?
2 Thank Marina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 18 October 2013
Dear Marina S,

We are grateful to hear that you have chosen our hotel Iberostar Tucan & Quetzal during your recent vacation in the Riviera Maya.

The beauty of our destination along with our facilities and services allow us to offer unforgettable experiences to our guests. Your comments will be passed on to the Management and staff of Iberostar Tucan & Quetzal; we are sure Iberostar staff feels motivated and proud of being part of the chain.

We thank you for your nice comments regarding the different activities, the delicious food, comfortable rooms, and our friendly and professional staff.

Concerning the air conditioning, our buffet restaurants are open air so that they will match with our hotel’s style. Our hotel also has the Green Globe certification which is a program for sustainable tourism, and as members we are committed to saving energy and water resources, reduce operational costs and contribute positively to local communities and their environment. However, your comment will be passed on to our Management, as your satisfaction is very important to us.

We invite you to stay in touch with our staff members in order to assist you with any request or for your future visits.

Sincerely,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 October 2013

We stayed at the Iberostar Tucan from 24th August to 7th September '13. We liked everything about the Tucan; the style of the hotel in general,the room, the restaurants, the jungle setting, beach and pool, and the friendly, helpful staff and the cleanliness. We really felt like we were in Mexico.
We had emailed the hotel 2 weeks prior to arriving and requested a room beside the jungle, with king size bed and on 2nd floor; this was granted and we were delighted. The reception staff gave us a nice welcome with a cool drink and check-in was quick and straight forward.
The main buffet restaurants in the Tucan and Quetzal were both the same food and were very good, with plenty to choose from but were repetitive. However, this was not a problem as we booked into the specialty restaurants which we were all extremely good. The staff in the buffets and restaurants were very atentive. The surroundings at the Quetzal are a must to see - beautiful.
The Tucan and Quetzal lunch time buffet was much better food & better selection than the buffet restaurant beside the beach / pool, however this buffet was great to got to if you missed the 10.00 am finish for breakfast at the main buffets. Also, you could get something later in the afternoon at the poolside one or at the food bar just outside the buffet (burgers, chips, hot dogs, salad, and Nachos).
The pool was huge and at the shallow end near the beach was where the activities took place, and they would play music at that end also, but not the whole day long. If you go to the other side at the deep end it is quiet and peaceful. The bar maids were constantly coming round to offer drinks.

We liked the location of the Tucan / Quetzal as a taxi can be taken for a set price in to Playa Del Carmen (70 pesos), or an enjoyable walk down the beach into Playa. If you enjoy walking along the beach you can also turn right on the beach and once past the Sandos hotel there are no more hotels just pure nature.
There is also a shopping centre about 10 to 15 minute walk out of the front entrance of hotel. The shops are mostly souvenir stuff but there are also clothes shops and jewellers, and a pharmacy. The shop keepers here do not hassle you at all and you can browse (unlike Playa del Carmen where they are constantly looking for your custom).
We were with First Choice and Jasmine the rep was very friendly, helpful and lovely to chat with.
We booked trips through First Choice and they were all excellent. We did a trip to Xelha park where you spend all day (9am to 5pm). It is a scenic place and has various activities. We ventured round the whole park and did zip lining, snorkelling, floating down the river in flotation rings, cycling, went into a cenote. Theres also dolphin interaction which costs extra. You can relax there also as there's plenty places to sit and hammocks.
We also went on a Catamaran trip, the boat crew were great and made it a fun trip, although we encountered a spell of heavy rain and thunder & lightening.
Through First Choice we also booked Coco Bongos the night club which gave us VIP tickets, which was seats upstairs where its quite comfortable and includes your drinks all night. It was a terrific evening of entertainiment and music.

Last but not least I want to give a very big mention to the Star Friends at the hotel; Eduardo, Gerardo, Mauricio, Lara, Andres, Carlos, Kenia, and those that I don't recall their names. They certainly feel like friends and make sure you enjoy yourself (but are not forceful if you don't want to). The activities were great and so much fun. They also took part in the evening shows in the theatre alongside other singers and dancers who were also great. After a musical show the band continues to play and a couple of the singers, and you can dance with the dancers.
The disco is in a separate building and was also great and suitable for all age groups, just a pity more people don't go to it. It plays a variety of music and extremely up to date as played Avicci and Daft Punk when we were there. One night a week the Star Friends go into the disco for a short while which seemed to pull the people in which everyone enjoyed. The dancers also go in one night a week to do the same.

I can only say we enjoyed everything and had a fantastic time and would certainly choose Iberostar again and return to Mexico.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
5 Thank Greygirl_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 18 October 2013
Dear Greygirl_12,

First of all, we would like to thank you for choosing our Hotel Iberostar Tucan & Quetzal during your recent holidays. Also, we would like to thank you for the time you have taken in order to write your positive comments about the hotel.

We appreciate that you enjoyed your stay with us due to the rooms, the food, the jungle setting and the friendliness of the staff. These are some of our main guidelines in order to provide our guests excellent and unforgettable days. We also thank you for mentioning our Star Friends!
The comments have been passed on to all the staff and Management as they represent a motivation and show us that we are on the right track to continue offering unique experiences.

Please feel free to get in touch with our team through our web page as your status a guest is highly valued. It would be a pleasure for us to welcome you back to Iberostar Tucan & Quetzal.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance, California, USA
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 October 2013

This was my second time visiting your hotel, and I brought a friend, it was her first time. We had such an amazing time, she is already set to book her next visit. Everything was wonderful, but the over the top experience is absolutely due to the staff you have. Everyone is so nice and helpful and must of all FUN!! Ready to make this a yearly visit, we just cant get enough!! And a special shout out to ERIC, he was amazing, he gave us such great information to help us while we were visiting areas off the resorts property, thanks again Eric! We will see you soon!

  • Stayed October 2013, travelled with friends
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Review collected in partnership with Iberostar

Helpful?
5 Thank cableladie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 15 October 2013
Dear cableladie,

First of all we would like to thank you for choosing for the 2nd time Iberostar Tucan & Quetzal as the destination for your vacations, and also for taking the time to post your comments about your stay.

We would like to express how honored we are to read that you enjoyed a memorable stay with us. We appreciate your motivating comments referring to our friendly, fun and helpful staff.

Thank you for sharing your thoughts and experiences about your recent visit in our hotel. It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to improve.

We kindly ask you to write us before your next visit; it will be a pleasure for us to welcome you back at Iberostar Tucan & Quetzal.

With regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntley, Illinois, United States
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 October 2013

Just got back from 5 days/4 nights at the Iberostar Tucan. I traveled with my husband and elderly mother in law who is dependant on a walker. From the minute we got there and checked in with Ulises to our departure, we ahd a WONDERFUL experience. I had contacted the hotel prior to our stay to get a main level or first floor room so that my M-I-L did not have to walk too many stairs, right away Ulises informs us that we were moved from the front of the complex to unit 1106, which was PERFECT...ground floor, 1 full building away from the beach/pool/restaurant, so no ambiant noise, with view of beach from patio. From the amazing animal wildlife( coatamudi, aguti,peacocks, flamingos, geese, iguanas, howler monkeys, geckos--raoming free) to the CRSYTAL CLEAR blue waters...it was a magical location; and by far one of the best beach spots I have been to in Playa Del Carmen! Will absolutely recommend and go back! Food was above average for AIL resort, buffet Uxmal was good for breakfast lunch and early dinner, did Ala Carte at Bonsai Japanese(Tempanyaki/hibachi house) food was good, show was very good; also did Ala Carte at the Steakhouse, steaks were cooked well and decently sized 8/9oz, sides were small but very nice appetizer/salad buffet. On a side note, my MIL was a trouper for the whole trip but on a few evenigs with the heat and being 'out and about' by the end of the night she was beat, Mauro a guest services rep, always amanged to be around and readily gave us a lift in one of the golf carts back to our room, which was much appreciated! Great staff, beautiful location, fun time!

Room Tip: try to find a room in the 1100/1200's close to everything, but not right next to anything, so no...
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
5 Thank Alissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 14 October 2013
Dear Allisa R,

Many thanks for your positive review about the Iberostar Tucan & Quetzal.

We are very delighted that you have had an enjoyable stay with us and that your liked to room we assigned you.

We really appreciate your kind comments regarding the amazing wildlife, the beach, the food and our great staff!

Thank you for sharing your thoughts and experiences about your recent visit in our hotel. It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to improve.

Thank you and we are looking forward to welcome you again to Iberostar Tucan & Quetzal.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen

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