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“Excellent Vacation”

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Iberostar Tucan Hotel
Ranked #41 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent Vacation”
Reviewed 11 May 2014 via mobile

We just came back stayed at Iberostar Tucan for 7 day's. Would like to start by saying the staff here is outmost friendly with excellent customer service. The star friends & entertainment group are outmost amazing with the hard effort they all put in for the evening shows never once a dull moment, was looking forward to the shows every time. It does not stop there, during the day star friends go the distance to put on water & beach activities, games, yoga, zumba class & much more good job to all of you for all that you do! As for the resort it's like no other you with all types of animals that you get to experience and see it's very exciting each time you go for a walk down to the pool & beach. Resort is very clean and taken care of the maintenance group does a exceptional job with this. Want to thank the chief's food experience was great you have many joices to choose from food was tasetful and never boring. My personal favorite was the restaurant by the beach you can have breakfast & lunch there with a beautiful view of the blue emerald sea water awsome! Beach is nice and wide we had no problem finding a lounge chair. The pool is also huge with plenty of lounge chairs never a problem finding one there either. The swim up bar pool was separate form the main pool which is nice because those who like to party and be social are secluded. We would definitely recommend this resort for anyone looking for that perfect paradise get away!

Stayed May 2014, travelled with friends
Helpful?
5 Thank Dernose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 19 May 2014
Dear guest,

We are thrilled with your review, it is great to know that you had an amazing time with us at IBEROSTAR Tucan & Quetzal.

Thank you for your compliments to our staff, especially the entertainment team, we will make sure they receive your kind words. Your remarks regarding our grounds and fauna are highly appreciated and we are very happy to know that you enjoyed our tropical atmosphere.

We also thank you for your compliments about our gastronomy; it brings us great joy to know that you had a great vacation experience.

Once again, thank you for taking your precious time to write this review and we will be looking forward to welcoming you soon.

Best regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Derby, United Kingdom
Level 6 Contributor
381 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 11 May 2014

This hotel offers an 'all inclusive' experience, which helps to avoid the problem of taking currency overseas, and where, literally, everything is included from a wide range of dining experiences, reasonable but not overly exciting, - including a variety of drinks at all times of the day - to the occasional ice creams whilst on the beach, or near one of the several swimming pools
The hotel shares a site, and all facilities, with the Iberostar Quetzal, so it doesn't matter which one you book into, both of which are built around an area of 'rain forest' containing a wide variety of animal and bird life - which adds an extra interest to one's stay!'
The range of entertainment available, or not as you wish, is fairly extensive and caters for most age groups, although somewhat limited for the under five age group, and the excessive 'noise' associated with some of the pool activities does tend to make the older guests find somewhere quieter. However the size of the site, and the immediately adjacent beach, does not make this a problem.
A first class resort we would be happy to revisit

Room Tip: However be advised to opt for an early booking special and an ocean front junior suite for the best...
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  • Stayed March 2014, travelled with family
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Helpful?
3 Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 13 May 2014
Dear guest,

We are very happy to read your review, it bring us great joy to know that you enjoyed your vacation at IBEROSTAR Tucan & Quetzal.

Thank you very much for your fine compliments to our resort, gastronomy, drinks and to our entertainment team, it was a pleasure to have served you.

We look forward to offer you another great experience soon at our IBEROSTAR Tucan & Quetzal.

Best regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2014

We thought the resort was wonderful. Buffet was OK. We never left there hungry. The ala cartes were GREAT! We ate at all of them and never had a bad meal. Drinks were good. Pool was kept very clean and was awesome. The beach was absolutely AMAZING! The best beach I have ever been on. The room was well kept and the refrigerator was stocked daily. We did have a bad experience at check out. We were charged for a purchase at a gift shop that was not made by us. Actually we never bought anything at the resort gift shop and were thankful that it was just a $14 purchase. The signature on the bill definitely didn't match either one of our signatures. Not sure how they work this, evidently you can just charge anything to any room number. We tried to resolve it and they said the security camera could be checked. A manager is the only one that can look at the camera and he would be in at 9:00AM...Our shuttle to the airport was at 6:20AM. So we just paid it and left very upset. Really left on a bad note. If you stay here keep a close eye on your bill and maybe question how their system works. Do they ever cross reference your room number with a bracelet number or what? The really funny part is that at the time the purchase was made we weren't even at the resort, we were at Xel-Ha! Because of this incident I'm not sure that we will stay here again. Thankful it was only $14, definitely could of been much worse!

  • Stayed April 2014, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
4 Thank amyr84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 13 May 2014
Dear guest,

We would like to thank you for taking your time to write this review, our guest’s opinions and suggestions are very important for us.

We appreciate you compliments to our gastronomy, especially to our a la carte restaurants. Also, we thank you for your remarks to our room and drinks, we are glad that you enjoyed it.

Regarding the charge that was made, please accept our sincere apologies, we invite you to contact us by the following e-mail address rrpptucque@iberostar.com.mx for further investigation of this issue.

Thank you for your feedback and we hope to be able to regain your trust and welcome you back soon at IBEROSTAR Tucan & Quetzal.

Sincerely,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 May 2014

It is no doubt beautiful and well kept resort. Pool and beach are the main reason to go here. Food is bland and boring like most resorts. But I will say other than a few days with mild GI issues I did not get extremely sick from the food like I have before at other Mexican resorts. My biggest disappointment was the room we were given and the fight to change it. They made us wait two days.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank littlemamaMichgian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 13 May 2014
Dear guest,

First of all, we would like to thank you for your feedback, our guests’ opinions and suggestions are very important for us.

Thank you for your kind words to our grounds and pools, we are glad that you enjoyed this.

We would like to take this opportunity to apologize if the food did not meet your expectations, we will share your comments with our Executive Chef for further evaluation. Nevertheless, we also apologize for any inconvenience you may have encountered regarding the change of rooms, our Front Desk Manager does his best to accomplish all of our guests´ requests, however all rooms are assigned upon availability.

Once again, we thank you for your review and we hope to have another opportunity to welcome you back at any of our IBEROSTAR resorts worldwide.

Best regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
michigan
Level 6 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 May 2014

My family along with 6 other families chose the Iberostar Tucan for our girls high school senior trip! We travelled the first week of April. I had done A LOT of tripadvisor research on this hotel. I must say that despite all I knew I was constantly impressed by this hotel; the rooms, the beach, the pools and the UNBELIEVABLY wonderful staff!
The Tucan is really beautiful…especially with the jungle onsite! Our check-in was quick and easy! We had an adjoining room on the third floor in building 14 (facing the jungle) We had Howler monkeys on our balcony every day! Our room was just great! The beach is gorgeous. The ocean was lovely! We checked out a catamaran twice and sailed! We walked to the south where it was pretty much deserted and a beautiful walk. We never really had any trouble getting chairs at the beach. We were pretty early risers and we were always all together! The food and cocktails were plentiful and tasty! We tried the Steakhouse and the Italian…both were very good!
We were a group of 19 and 7 of us were high school girls…..they LOVED the Tucan. They could be independent, but we saw them all the time! We all loved the entertainment in the evenings and the girls loved the Disco after 11pm! The girls had a curfew and found the Tucan safe and easy to navigate! We liked that it was not a mega-resort!
The staff is UNBELIEVABLY kind and professional! At every turn there was genuine sweetness!
Luz Hernandez…you run wonderful hotel (THANK YOU!)
If you want a terrific vacation at a wonderful resort in Playacar…I urge you to look no further….The Iberostar Tucan is a most excellent resort!

Room Tip: We loved building 14, facing the jungle!
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  • Stayed April 2014, travelled with family
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Helpful?
5 Thank michiganartgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 12 May 2014
Dear guest,

We are grateful for your great review, we are very happy to know that we were able to offer you a great family experience.

Thank you very much for your fine compliments regarding our grounds and beautiful fauna and our gastronomy. It was a pleasure and an honor to have served you and your family. It brings to us great joy to know that you had an unforgettable vacation with us at IBEROSTAR Tucan & Quetzal.

We look forward to welcoming you back soon to provide you with another great holiday in the Riviera Maya.

Best regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 May 2014

Our stay 17 April to 1 May

We stayed at the Quetzal/Tucan 4 years ago. We emailed the hotel 2 weeks prior to arriving asking for a room in block 22 where we had stayed before. On arrival it took 5 minutes to check in, very polite and efficient and we were given room 2207 which had pool and ocean view on the ground floor. When we got to the room about 12 monkeys were having a fight right outside in the tree tops which happened every day at the same time. Everyone looking up taking photos.
The peacocks wake you up early (6 am roughly) so thats the sun bed sorted, watching the sun rise. You can still get shade around 7 a.m. The beach and pool are both excellent.

The food in the buffet was excellent and plentiful. If you want something different just ask, for me it was fresh pasta with garlic it took a few minutes but we got there. He was happy to please me. The A la cartes are all good and for us the best was the steak house - nice to be waited on. We never heard one complaint on food in our 14 day stay.

The beer was ok, Absolute vodka, and can recommend the Havana rum, and mojitos to die for. The swim up bar is a great place in the afternoon. We met one rock star and counted 18 different nationalities. Daniel was an excellent barman.

Arturo in the Quetzal lobby bar was always happy and very efficient. Check out his magic tricks. A special mention to Elvia and Rosy who were two very friendly and efficient waitresses. Everybody working here are a credit to the hotel.

We only managed to see three shows as we ate on the late side which we enjoyed, no empty seats so speaks for itself. If you pick this hotel you will have a great holiday.

One down side was our first week incorporated the spring breakers where 20 plus kids plus mums dads/carers would take over some areas. Iberostar send them to Cancun and keep this bit of paradise for families and many return guests. We will be back.

We met a lot of nice couples which made our holiday. Thank you.

Playa del Carmen (town) is well worth a trip during the day and night. Can recommend a meal at Karens on Fifth Avenue for flambe prawns and 2 beers each comes to approx. £50. It was the best ever.

The Dreamliner premier (upgrade) is a bad design and not worth the money. The economy section are the winners on this plane (we tried the seats out) and were quite happy with the legroom.

Room Tip: Look on the hotels website and decide if you want to be near the beach/pool or the reception area.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Frandang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 12 May 2014
Dear guest,

We are very happy to know that you had a great vacation with us at IBEROSTAR Tucan & Quetzal.

Thank you so much for your remarks to our grounds, our food and beverages, and especially to our hard working staff Daniel, Arturo, Elvia and Rosy.

It was a pleasure to have served you and we hope to welcome you back soon for another unforgettable experience.

Best regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 May 2014

This place is paradise ,from the moment we arrived we were greeted with cool drinks and the check in was prompt .We were taken to our ocean front rooms in little carts and our mouths dropped as we saw the view from our room.The hotel was very clean and the food was fresh in restaurants and buffets .I have an argentinian family and we would only improve the steaks but other than that it was great.I got a little sick and they had a doc who came quickly and had me up and running which was an A+ for me.The entire hotel was beautiful we saw all kinds of peacocks, birds and fish,is a family place and we were treated with respect and kindness.To Ivan at reception ,leticia by the pool and carmen who made those great omelets thank you and my favorite the zumba teacher thank you for making my families stay a dream!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank star1101jv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, 12 May 2014
Dear guest,

Thank you very much for you great compliments to our resort, it was a pleasure to have had the chance to serve you.

We appreciate your remarks to our grounds and exotic fauna, our gastronomy and to our friendly and dedicated staff. We will make sure that Ivan, Leticia and Carmen receive you kind words.

We would like to take this opportunity to apologize if the Steak House did not meet your expectations; rest assured that our Executive chef continuously works to provide our guests the best quality products and dishes.

Once again, we thank you for your review and we hope to welcome you and your family back soon to our IBEROSTAR Tucan & Quetzal resort.

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen

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