I've vacationed in Mexico a few times and have never been too impressed. This was my first visit to PDC and it wont be my last. My boyfriend and I stayed Sunday to Sunday which was just enough time. I could have easily stayed a few more days before I got sick of this resort. The staff is a pleasure. Very nice, attentive, professional and do not stop working. The resort is very clean and the grounds are well maintained.
When we checked in at the Tucan after a very long delayed flight to Cancun and a 45min van ride to the hotel we were nervous to see what kind of room we'd get. Initially we were told there were no more rooms other than the one they'd given us a ground level pretty far from the pool, ocean or Jungle. After a few minutes of searching they were able to come up with a room in building 21 on the top floor with partial ocean, pool and jungle views. I was very happy seeing as I was celebrating my birthday and wanted everything to be special. What I didn't realize is that the resort is actually broken into two Tucan and Quetzal. We stayed on the Quetzal side which had all the same all inclusive amenities and 100% access to the Tucan side as well. When we got situated in the room I found it to be average. It accommodated us fine. Nice king bed, good size bathroom (minor thing the door opens/closes awkwardly), a day bed & nice balcony. The one thing I found odd was that there was no storage, no dressers. Just the closet with a few hangers and a couple shelves. I basically took up all that and my boyfriend lived out of a suitcase. I cant imagine having a full family in tow with no storage. One could argue how much time do you really stay in the room- not much- but it's still inconvenient.
As for the good stuff.... the ocean was incredible! Water was perfect, white sand, always had chairs, tons of activities. There were a few different pools. The main pool was warm which I loved but my boyfriend didn't find it to be refreshing. It was also kind of deep so if you arent a great swimmer, which Im not, flotation devices are a must. There's also a kiddie pool and an adult's only pool where we spent most of our time. Note for future guests- don't be that family who smuggles your kid into the adult pool. Its annoying an inconsiderate to the rest of us and they'll be asked to leave.
As for activities there is always something going on. Alongside the pools are calendars of all the water activities. Throughout the hotel there are calendars for the nightly entertainment. Everything is very interactive and I was pretty impressed on how theatrical these performers were. If that's not your thing then just take a walk around the jungle its pretty awesome. So many different birds, rodents, monkeys, turtles, iguanas. There was something new we found every day. Truly beautiful & peaceful. Which reminds me... I got a massage in the jungle which was quite an experience. MariCruz was awesome. Between jungle sounds and her massage I was in heaven.
As for the food with any all inclusive if your drinks not strong enough just ask. It also helps to tip they remember you and its typically the same bartenders. The 2 buffets within the hotel and the poolside buffet were great. I favored the poolside buffets breakfast. There are 5 restaurants in the hotel you must make your reservations in advance and can only do 3 at a time. So we opted for the Japanese (Bonsai), Mexican (La Hacienda) and Fish ( La Tropical) restaurants. We lucked out on our last night we were able to be squeezed in to the steak house (La Marimba). Bonsai had a great hibachi display the food was good not great. I was very happy with my meal at La Hacienda and didnt care much for La Tropical. La Marimba was my favorite. The quality was excellent. They also have an Italian restaurant but we're from NJ so we didnt want to even bother. The in room dining was a very limited menu but mostly because you can literally eat around the clock at this place. Room service is pretty obsolete.
We went into town twice once to eat at a local place- El Fogon- it was off the beaten path but worth the trip. The Second time we ventured out to walk on 5th window shop and stop at a few bars. Pez Vela was cool the bar stools are swings. Worth the visit. We always felt safe which was my primary concern. Im looking forward to heading back in the future.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen