Absolutely fabulous... First time in Mexico and what a choice of hotel to make, from stepping off the transfer bus you are made welcome and for the first time in years I felt I was on holiday every day.
The staff... It has been said before, but they work tirelessly to make your stay special, nothing is too much trouble. The iberostar friends team worked hard to make everyone's stay a memorable one, what we liked was they were not pushy, included everyone but if you were happy to do your own thing they took no for an answer.
The room... We were in block 19 on the middle floor, no complaints, a few repairs needed attention on arrival but they were dealt with immediately, mini bar restocked, clean and comfy.
The Food... Several restaurants, our favourite was the Japenese, great fun and good food... Some reviews do not rate the buffet, but we had no issues, always something for everyone. Always fresh food and good choice, no queuing or crowds.
The gym was well equipped for holiday purposes, tennis courts, archery and Spa
The grounds were very well maintained, fantastic jungle theme, back to nature feel walking to and from the pool and beach.
The pool is huge and with careful selection you can get the right volume, the Euro mob tend to reserve beds but no need to plenty around, both poolside and on the beach.
Wifi is available at a cost, however top tip if you are block 19 overlooking the next door resort of Sandos you can, with the wind in the right direction pick up their free wifi... At night you can see the kids walking up and down the fence line updating status etc... Failing that Starbucks down the road, personally we bit the bullet and paid, fast service, which works poolside.
All non motorised water sports are included, various vendors selling parasailing, jet skis but not in your face... Only heard one Brit couple say they had some sunglasses lifted from their sun bed, more than likely a fellow guest rather than the staff, really not worth their job.
Excursions we did...
Chichen Itza - a long day but a must to do. Sergio was our guide, a mind of Mayan info.
Coba - personally if you do one Mayan temple make it this one, you can still climb the steps and well worth the sweat, the view is amazing. Roberto guided us on this tour, ladies all I can say is my wife is still in full swoon.
Xplor - you will struggle to accomplish all activities in one day, if you don't fancy zip lines don't go, go to xcaret instead... We did all the zip lines and loved them, any height phobias think twice!
As with all tours they include folk stops, cenote swims and tequila, in my mind not needed but everyone is after the whole sustainable tourism tick, the Coba Mayan village trip included on the Coba run was a kin to visiting York and popping in to visit a travellers site and seeing how the O'riellys live today, I felt I was intruding and actually on a travellers site. I am sure someone here will contradict, just a personal reflection.
Overall we will be back...
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen