My friend and I recently stayed 7 nights at the Iberostar Tucan. In summary we had an awesome time!! 90% of that was due to the wonderful staff there. Front desk staff were nice. You can exchange money there for pesos (however, you cannot exchange for anything else ie. you can't exchange pesos back into american dollars or canadian dollars into american dollars etc).
Our rooms weren't ready yet when we arrived at around 11:30 a.m. Not a huge deal. We went kept ourselves occupied at the lunch buffet on the Quetzal side until the room was ready. Food there was decent. I'd say buffets in Las Vegas were better but the food here was still good. The wait staff was again very friendly. (On a side note, we didn't discover the poolside/beachside restaurant until late in our week there but i wish we had - i think i enjoyed the food there more - i don't remember the name but it was outdoors and very very close to the beach and the ice cream stand). If I had to do the week over again, one of the things I'd do is have breakfast there every morning. Good food and near the beach - how much better could that get? It also had yummy food for lunch too!) We had about an hour to wait and our bags were delivered about 15 minutes after we found our room. Not a luxury resort I don't think but our room was very (and always) clean and with cute bright colors. Lots of space - enough for the both of us (2 girls with big pieces of luggage and lots of stuff). The bathroom was very spacious in my opinion (I especially liked the huge shower and the big counter where the sink was - again lots of space for 2 girls with lots of stuff)! Sometimes I found that the water just didn't want to get hot...just to lukewarm and stayed there. It only happened a few times though. There was a fridge in our room with coke and beer and bottled water which came in super handy for those excursion days. The guest services brochure in the room said that the fridge would be restocked every 2 days but we noticed that it was restocked daily which we really appreciated. It was hot out and we did alot of walking on excursions and the water really came in handy. Midway through the week, cleaning staff left a small complimentary bottle of Tequila for us with a nice note. First time for us to try tequila. We weren't big fans of it but it was still appreciated. Once we ventured out of the room, the first thing we noticed was the friendliness of the staff that were doing things around the resort grounds. Nobody passed you by without a smile and a "hola". We weren't really used to that but before long we were saying "Hola" to everyone too :) First place we went to was the beach (my friend and I LOVE the beach). It was really nice except for these large "rocks" that looked randomly placed in shallow parts of the water. Turns out they were huge sandbags placed in the water to prevent erosion of the beach. I know that they serve an important purpose but still, I thought they were a total eyesore and the beach would have been much prettier without them. Otherwise the water was beautiful (light blue-ish green on a sunny day) and the sand was very soft. Most days the beach was pretty crowded so if you are looking for a quiet vacation on the beach, this place may not be for you. However, we loved it. We met people from all over the world and it was fun trying to communicate. Everyone was super friendly. Water was a little bit cold all week. We spent the first 2 days mainly hanging around the resort, looking around, figuring out where things were (can be confusing at first with getting the Quetzal and the Tucan sides straight), and figuring out activities that we wanted to attend. There were things like ping pong, pool games, games on the beach, yoga classes, stretching classes, dance classes. The only activities that we participated in were the dart throw on the beach (you can win prizes!), stretching, and the dance classes. We wished we had been more organized and attended more activities. The dance classes were really fun...meringue and salsa were the types of dances that were taught... and we realized later that the guys teaching the dance classes were the same people in the show in the evenings. We thought that was cool. Even though we felt kind of silly because we had very little to no dance experience of this kind, we still had alot of fun in the end. They were very encouraging, totally made it fun, and the steps were pretty simple. Its amazing that they could run these programs all through the day and still have the energy to perform in a show in the evening that lasts well past 10:30 or 11 pm. Again, super friendly, and things you tell them about yourself (where you're from, your name), the somehow amazingly remember well into the week of your stay. And they were always very happy and sociable which i found amazing considering the long hours they work. I was amazed. My friend and I felt really at home and that we had made really good friends.The shows at night were a bit cheesy but still fun. I think it wouldn't have been as fun if we didn't already "know" some of the people performing in the show. I thought that was great. The resort is about a 15 min walk I think to Playacar Plaza (where you will find some souvenir shops and a pharmacy) and about a 30-40min walk to Playa del Carmen. So location was alright. The thing i didn't like too much was the internet/computer room. There were only 2 terminals and it cost money (20 pesos for 10 minutes i think) to use. There were ALWAYS people lined up to use the computers and so the only time we found the terminals free were late into the night. They should really consider getting wireless access in the rooms or more terminals or something. Free internet would be nice too. The a la carte restaurants were alright. Food again, was decent, but not superb in my opinion but again, staff was friendly and very efficient. We went to the Italian, Japanese, and Steakhouse. The Japanese restaurant was the most entertaining with the teppanyaki but I wasn't too impressed with the sushi. The steak was OK but I've had better at the Keg. It was just a plain steak but there were no special sauces or toppings or anything. I was kind of expecting more. My friend and I love to dance. We went to the Mascara disco (on the Quetzal side) and we had a good time. they played mostly mainstream type music there which was fine with us. However, after going a few times the music got a bit repetitive. Some of the people in the show go there to dance with you afterwards. That was fun. It was effective in getting people out on the dance floor. One night we danced to the point of dripping sweat we were having so much fun. So all in all, not a luxury palace but if you're looking for good service, tons of fun, and interesting activities, this resort is a great choice. I would love to go back.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen