My family and I have been to Mexico many times before and love the country and its people. We had never been to the Riviera Maya, however, so we decided to try the Iberostar Tucan with our 3 children because they love the all-inclusive type vacations. It generally also works well for us, but the Iberostar Tucan was a nightmare.
We booked 2 rooms. Although both rooms were supposed to be non-smoking, one smelled like a stale ashtray. We requested to be moved, but management told us they could not accomodate us if we wanted two rooms near each other, which we did since we have small kids. So, we were stuck with a smelly room.
That was not the worst problem, however, because our videocamera was stolen from our room while we were out for the day. Not only did we lose our camcorder, but we also lost the CD's that were in the camera bag and those contained videos of our kids' activites over the past 6-9 months. those memories obviously cannot be replaced.
To make matters even worse, hotel management was totally unsympathetic and uncaring. They told us that since the camera was not locked in the safe, it was not their responsibility. This is a ridiculous policy, especially since the safe is only about 8"x10" in size and we already had our passports, wallets, jewelry and cell phones in there. How could we possibly fit all our other things, including our Nikon SLR camera and othe things we consider valuable (clothes,etc.), in such a small safe. More importantly, however, why shouldn't we be able to rest assured that our belongings are safe and secure in a locked room in a hotel that promotes itself as "five star"?
Since the only people who had access to our room were hotel employees, it is unbelievable that the Iberostar Hotel should be able disclaim all responsibility for the negligent hiring and supervision of its own employees? In other words, what the hotel is saying is that even if you lock your room when you leave, nothing is safe in there, and hotel employees are free to steal whatever is in your room, including your clothes, luggage, shoes, toiletries, etc. and, on top of it all, the hotel claims that it has absolutely no liability. This is absurd.
So if you go to the Iberostar Tucan, beware of the thieves. You should also also be prepared for unhelpful and uncaring hotel management, non-existent security and unreasonable security policies!! The safety of guests is obviously a very low priority for the folks at Iberostar. They are more concerned with taking your money and valuables than the safety of their guest!!
Travelers beware!! Proceed at your own risk!!
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen