We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware of the Thieves and Uncaring Hotel Management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Iberostar Tucan Hotel
Ranked #48 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 February 2009

My family and I have been to Mexico many times before and love the country and its people. We had never been to the Riviera Maya, however, so we decided to try the Iberostar Tucan with our 3 children because they love the all-inclusive type vacations. It generally also works well for us, but the Iberostar Tucan was a nightmare.

We booked 2 rooms. Although both rooms were supposed to be non-smoking, one smelled like a stale ashtray. We requested to be moved, but management told us they could not accomodate us if we wanted two rooms near each other, which we did since we have small kids. So, we were stuck with a smelly room.

That was not the worst problem, however, because our videocamera was stolen from our room while we were out for the day. Not only did we lose our camcorder, but we also lost the CD's that were in the camera bag and those contained videos of our kids' activites over the past 6-9 months. those memories obviously cannot be replaced.

To make matters even worse, hotel management was totally unsympathetic and uncaring. They told us that since the camera was not locked in the safe, it was not their responsibility. This is a ridiculous policy, especially since the safe is only about 8"x10" in size and we already had our passports, wallets, jewelry and cell phones in there. How could we possibly fit all our other things, including our Nikon SLR camera and othe things we consider valuable (clothes,etc.), in such a small safe. More importantly, however, why shouldn't we be able to rest assured that our belongings are safe and secure in a locked room in a hotel that promotes itself as "five star"?

Since the only people who had access to our room were hotel employees, it is unbelievable that the Iberostar Hotel should be able disclaim all responsibility for the negligent hiring and supervision of its own employees? In other words, what the hotel is saying is that even if you lock your room when you leave, nothing is safe in there, and hotel employees are free to steal whatever is in your room, including your clothes, luggage, shoes, toiletries, etc. and, on top of it all, the hotel claims that it has absolutely no liability. This is absurd.

So if you go to the Iberostar Tucan, beware of the thieves. You should also also be prepared for unhelpful and uncaring hotel management, non-existent security and unreasonable security policies!! The safety of guests is obviously a very low priority for the folks at Iberostar. They are more concerned with taking your money and valuables than the safety of their guest!!

Travelers beware!! Proceed at your own risk!!

  • Stayed: February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
9  Thank tgc-ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (6,718)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,386 - 3,392 of 6,719 reviews

Reviewed 26 February 2009

We just got back from the Iberostar Tucan after a week stay, and I was greatly pleased with the quality of our vacation!
We flew into Cancun Airport and just outside the terminal we met with Apple Reps to get transport down to the Iberostar. The drive was a little under an hour due South.
At check in we were lucky and got a room (the other group that rode the van in with us had to wait).
The room was on the first floor in building #15 (kind of centrally located) and it was clean and comfortable. Previous reviews mentioned the hardness of the beds, but after a long day of sun at the beach I was so tired I fell asleep in about 10 minutes anyway!! The maid service was excellent...on the first day we had a clogged drain in the shower and after we mentioned it to the maid, it was fixed the next day. The maid did a good job so we left $3 in tips each day.

The Main pool was very nice, but it could get crowded in the middle of the day. If you expect to do laps after 1000 am, you might bump into some kids. There were always some activities around the main pool during the middle of the day which entertained the kiddies. I stayed away from the Adult Pool, since it was filled with drunk, loud people.

The beach in front of the resort was nice. We walked along the beach infront of the other resorts, and it seems like the Iberostar has more beachfront than all the other nearby resorts. If you like to take walks on the beach, this is the place! Walking North is crowded, but if you walk south you can stroll along an undeveloped portion of the beach (you just have to walk past the Sandos resort and you'll get to this "wild" beach, literally a few minutes walk away). If you want to swim (like, really swim not just bob around in water) you'll have to walk down to this undeveloped beach since the sandbags they put infront of the resorts make it tough to swim. Be carefull if you are not a strong swimmer as the waves can get fairly large and the water does get deep quick. For lounging purposes, we hung out at the Iberostar beach lounge chairs. If you want a beach chair you WILL NEED TO RESERVE the chair by 0700 (place your beach towel and a couple of magazines on the chair and then go to breakfast...even though its not allowed, EVERYONE does it).
If you have young children be wary of disgusting topless women exposing themselves (don't blame it all on the Europeans either, I was horrified to find out that the nastiest of the bunch were actually Americans). It disgusted me when some topless woman would just go into the water in plain view of kids playing in the waves. And seriously, I dont wanna see that either....

I went on the snorkling trip that left from the resort (if your interested ask by the boat rental place by the pool). It was only a 15 minute ride to the reef. Its a nice beginners snorkel since it was close to shore and relatively calm, while it didn't have as many fish as reefs in the Florida Keys, it was still very nice.....and there were SEA TURTLES!!! If you do go PLEASE PLEASE dont step on the reef it DESTROYS IT.

The grounds of the Iberostar are like a jungle park! Very beautiful with tropical trees and lots of animals (the roosters were very friendly). Watch out for peacocks on your balcony if you live on the first floor!!

The food was good. The breakfast, lunch, and dinner buffets were good and I didnt get any stomache upset (which is amazing since I have a sensitive stomache)....just eat in moderation and don't go for the exotic stuff and you'll be fine (the french fries were yummy). Deserts were really good, and they totally ruined my diet. We went to 3 a la cartes. The Japanese resteraunt was entertaining, and the food was good (nothing compared to japanese restaurants in america, but they tried!). The Italian was our favorite...very good food. The Mexican restaurant was our least favorite, probably because everything was very fried and I don't like heavily fried food as much. The service at all the resteraunts, and even the buffets, was great! There was always someone asking if you wanted another drink or clearing out your dirty plates. We tipped after each meal.

We went each night to the lobby bar, and the bartenders there are good and the drinks are the best out of the other bars (I think they use the cheapest liquour at the beach bar)

The nightly shows were entertaining. We went to all of them, and the best were the Mexican cultural ones (like mexican pop and mexican folk). The only complaint is that they start pretty late (2145). We went to the disco afterwards which was nice. Once again, my biggest complaint was that the disco didn't get started until 2300 and we only got to hang out there for about an hour before we were just too tired!!

We felt very safe the entire time. The resort is located within a gated community of resorts and lovely condos. The beach is patrolled each morning by Mexican police and there is always security.
Overall, the service was great and I have no major complaints about the Iberostar Tucan. I would recommend it for anyone. We met some people who say they stayed in Cancun before, and that the Riviera Maya is far, far better.

  • Stayed: February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
10  Thank ebl719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2009

My wife & I enjoyed 1 week at the Tucan after 1 week at Iberostar Cozumel early in February, 2009. Both resorts are fine, yet different: the Tucan is larger, busier, and slightly more upscale. There hardly seems to be any reason to venture off site insofar as the amenities can keep most people entertained for a week or perhaps more: restaurants, bars, evening stage productions, swimming and lounging around the pool, playing in the ocean, sunning or walking on the beach beach, kayaks, catamarans, scuba, various organized activities, walking through tamed jungle in center of resort observing various birds and animals: examples include peacock and hens, monkeys, flamingos, etc. and, of course, a pair of caged Tucans, and much more. A mall across the street and a short walk to the north can be a destination for an evening walk (it has a Starbucks). The staff are great and it's good vibes all around. We recommend taking a meal at the adjoining resort, Quetzel, for a slight change of pace, e.g. the grotto with waterfall and swans. The Tucan is fine both for families with children and for couples.

Despite advice from the front desk to the contrary, we recommend that you go with the flow, i.e. get up at dawn to find a place you like either at the pool or on the beach - provided that you genuinely intend to spend your day there. Otherwise, good luck. The same advice could apply to getting good seating for the evening shows, i.e. get there early; but, if not, there are many tables/seats, and the ones further away from the stage have big-screen TVs.

Another tip: for a nice cocktail only the lobby bar and, in the evening, the theater bar, have the top-shelf liquor (you may have to ask for it). A gratuity is not necessary every time, but seems appropriate - especially when a server takes your drink order and brings it to you. The beach and lunch bars are adequate to quench the thirst; also, there is a pool bar ,which is segregated from the large main pool.

If I had to look for a fault, it might be visual effect of the huge sandbags on the beach, but I understand that these are necessary in order to restore the beach from, and to buffer the hurricanes that occur from time to time. On the other hand, the tourists (mostly kids and young dads) sure like to catch a wave and then try to stay on top of a sandbag - it's all good.

Travel arrangements, with Signature Vacations (via CAA), as well as the check-in and check out were trouble-free. The resort is busy, so the room assignment may not be the one you had hoped for; and, if so, it should not be a problem, because so little time should be spent in the room. We'll not hesitate to come here again when we want to see the Riviera Maya again.

  • Stayed: February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank VandCWpg_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2009

Grounds were absolutely beautiful!! Loved seeing all the animals, water ways, water falls, flowers, etc. All the staff was wonderful and very friendly.

The food was good, even at the buffet. By the end of the week we were ready for a change but the atmosphere of the buffet restaurants made up for any hesitation to go there and eat! We ate at the Steakhouse and the Mexican restaurant. Both were GREAT! Being from Iowa we didn't know how the steaks would be but the ribeye was out of this world!

The room was nice and the person who cleaned our room left flower petals on our bed each night along with an animal shaped out of towels.. it was always fun to come back from the beach to see what she made for us.

Absolutely beautiful beach and view! Wonderful pool - best we've seen. However, even though there are signs posted that you can't save seats by the pool and on the beach, if you didn't get to either one before 7:30 am you wouldn't find a seat. People would then show up around 11:00 or after. Advice - take the seats and keep their towels nearby. By the time you're done and ready to head in they won't have even showed up yet.

The only downfall of this hotel, along with all the others we've stayed at in Mexico, was the extremely HARD mattress. That was the only reason I was ready to come home - to sleep in my bed again.

  • Stayed: February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank all4him2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2009

We enjoyed our stay with a pretty beach out front, but, call us prudes, we didn't enjoy the topless show each day. Too many Europeans deciding to go with out was a little too much.
Also, disregard the hotel note about not saving chairs....beach or pool!!!
There is NEVER anyone to patrol and remove towels left on chairs. Their policy of returning a towel to get your id card back so that you won't be charged for a towel at the end of your stay just doesn't allow for staff to remove towels.. my meaning being that angry guests trying to reclaim their stuff = non-returning guests! So our suggestion, someone gets up at the crack of dawn, places towels on ALL CHAIRS NEEDED and then goes back to bed.
There is a decent amount of erosion on the beach. Very uneven and soft, but still nice for long walks. Head away from town for uncrowded beaches. Not too far and absolutely beautiful.
Food reviews were correct. Fair food, wonderful guacamole, chips, salsa...just put salsa on everything and it will taste fine. We opted to eat in downtown one night at a moderate restaurant and it was the best meal of the trip!
They did "forget" to clean our room one day and finally did clean it at 5:00 after 2 calls.
LOVED the 3 p.m. monkeys swinging in the trees outside our room each day.
The jungle that traveled from the lobby to the beach was fantastic. So many sightings of animals and birds and just wonderful to stroll back and forth.
Friendly staff. Try the bike ride. 20 minute stroll around the neighborhood...very relaxing!
Playa is a wonderful town to walk around. Nice shops along with your typical Mexican shops.
Wireless Internet was SLOW, EXPENSIVE and only available in the lobby.

  • Stayed: February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank chicagofamof6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2009

I tend to write long reviews so if you want the skinny, please do read on. But, if you only want the nuts and bolts:

Iberostar Tucan is a fabulously beautiful place with clean, bright, quiet rooms and a sensational staff. Beautiful beach and pool with loads of activities and nearby excursions. Hard to top it as an all-inclusive for families or couples EXCEPT the food is below average and this can be a downer on an otherwise fantastic resort.

Now for the details:

Getting there.
We flew Denver to Cancun direct and then figured out our own ground transportation to the hotel. You have various options available that range from a cheap bus to Playa del Carmen to an expensive taxi directly to your hotel. A shared shuttle is a reasonable compromise but still pricey if your more than three people. If you are on a budget, the bus is a great option as it is cheap and combined with a $5USD taxi ride gets you there in a reasonable time frame. The shuttle in my mind was an overpriced bus. We were lucky to be the first off but those that rode further were on for a long time. The taxis are exorbitantly expensive ($150) given that the ride back to the airport is literally one third of the fare.

THE RESORT.

Grounds.
Iberostar has a spectacularly beautiful place in Playa. Tucan and Quetzal are mirro image resorts that share all of the same facilities and are priced identically. Apparently the reason for the dual resort thing has to do with marketing and contracts with tour operators. The two resorts form a rectangle with the entrance at the top and the beach at the boittom. Quetzal forms the right side of the rectangle while Tucan forms the left and the common facilities are down the middle. Both Tucan and Quetzal have their own large entrance/lobby area with the check-in counter, guest services desk, a bar and some shops. Multiple three level units of guest rooms stretch along the long sides of the rectangle from the lobby to the beach. Down the middle can be found the buffet restaurants, a large show bar, several a la carte restaurants, the pool, two pool-side buffet restaurants, a pool bar, a beach bar, showers and some small activity areas. In the midst of the rectangle though is a jungle that really is one of the highlights of the place. During the day, the jungle is alive with all manner of birdsong. Strolling along the meandering pathways within the jungle (there are outside paths that are more direct and quicker that are accessed easily from anywhere) you will encounter a veritable menagerie of animal life including peacocks, peahens, chickens, howler monkeys, toucans, agoutis (http://en.wikipedia.org/wiki/Common_agouti) and a mammal that we have yet to identify. There are also koi ponds with resident freshwater turtles and egrets, a flamingo pond and a duck and swan pond near the Quetzal restaurant. The jungle provided no end of entertainment for our three year old daughter and made the resort really magical especially while walking the well lit paths at night. Mosquitoes were a minor issue but we used no repellent and sustained only a few bites each during the week we were there.

The beach.
Very wide with loads of chairs, sun umbrellas to borrow and talcum powder sand. About twenty feet out there are artificial wave breaks that serve to protect the shallower areas for younger kids and provide no end of fun for adventuresome adults. When the surf is high waves crash over these wavebreaks. The water is only about 4.5 feet deep in front of them and the breaks are about 6 feet high. Standing in front of the breaks as the waves roll in is akin to being in a washing machine and when the waves break just right, people are hurled over the smooth and slippery surface to be unceremoniously dumped on the other side with a soft landing. It sounds violent and it kind of is but it is quite safe and as much fun as an adult as you ever had as a kid playing in the waves. The sheltered areas made for excellent wading and playing opportunities for our daughter and she played in the sand as long as we would let her. A constant breeze blows either from the east or the north keeping things cool. Dressel Divers offer many options for watersports and do several dives a day (see later).

The pool.
Gorgeous, huge, refreshing are all words that accurately describe the pool. Unfortunately, annoying could also be added. When you first arrive at the resort, you are given a package that includes a notice that states the hotel policy forbidding the reserving of chairs by the pool. Despite this people begin arriving at 5 in the morning (I'm not kidding) to toss their towels on ten chairs before going back to bed, having breakfast and eventually showing up around noon when they actually take possession. For those of us who follow the rules this meant never getting a chair by the pool unless you were out by 6:30 or so to reserve your own. The beach had the same problem but we were always able to secure something there. The one exception to this was weekends when most people are turning over and so chairs are available pretty much anytime anywhere.

The rooms.
The rooms were bright, well appointed and clean. A safe is provided as is a mini bar that is restocked every second day. Room service is also available for all meals. Beds were on the firm side and a tad small for a couple but still comfortable. There is no option of closing off part of the room so kiddos will be in with you. All rooms had nice balconies though almost none face the ocean. Most face either outwards or inwards on the resort center. Maid service was excellent and like on all Holland America Ships, towel animals were made everyday providing yet another source of joy for our 3 year old. One minor negative related to the lack of outlets to use for recharging. Another minor issue for some, but not us, was the lack of a tub. There may be tubs in other rooms but ours only had a shower with a removable handheld spray on a hose.

The food.
We realize that being an all-inclusive means food that is all-inclusive. i.e.; food that will appeal to all tastes. However, having been to other all-inclusives with far better offerings than Iberostar, we definitely felt this was a pretty big problem. In fact, this resort would be a sure 5 star deal with guaranteed return business from us if not for the food. A colleague of mine warned me of this before I left stating that the food was 'terrible'. While I wouldn't go quite that far, I will say that it was pretty bad. The buffet offerings were varied but all shared the same bland taste or lack there of. Fruits and vegetables were stellar as were the chips and guacamole and salsa but nearly everything else was poor. Several a la carte restaurants are available and you are guaranteed three reservations per week and can be wait-listed for other days if no availability exists. Of these we tried the Caribbean (plain) Japanese (good) and the steakhouse (poor). I won't belabor the point any further except to say that if food is important to you, you may wish to look elsewhere despite the excellence of everything else at this resort.

ACTIVITIES

Entertainment
Because of our kiddo we didn't get to see any of the nightly shows but from what we heard and saw in rehearsals, they seemed to be actually pretty darned good. Certainly far better than the silliness that passes as shows on the cruise ships that we have been on.

Sports
All manner of stuff was on offer and though we didn't make use of any, archery, ping pong, beach volleyball, aerobics, yoga and a fully equipped gym were all available.

Diving
Dressel Divers is the on site dive shop and runs a very good operation. I brought my own gear so I can't attest to the quality of their equipment. They offer open water and advanced PADI courses as well as try SCUBA in the pool and numerous dives for divers of all levels each day. They also offer snorkeling trips and dive excursions to nearby Cenotes (freshwater caves) and Cozumel. As an advanced diver with dives logged around the world, I don't hesitate to say that the Dressel guides are great but the local dive sites are nothing special. I do highly recommend Cenotes and Cozumel though as these are both world class dive sites although the former will take up two thirds of a day and the latter and entire day. N.B.: I highly recommend booking your dives in advance. A 15% discount is given when you do things this way. (www.dresseldivers.com)

Away from the resort
Tucan is conveniently located for trips to many nearby sites including the town of Playa del Carmen and many tourist attractions. Taxis are hailed and prices given prior to leaving. The hotle also offers excursions with transport included.

I hope that this was a helpful if lengthy review. I have added some photos to help give a sense of some of what I have described.

Best regards and feel free to message me with questions or comments.

  • Stayed: February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
10  Thank JSKAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2009

My friend and I recently stayed 7 nights at the Iberostar Tucan. In summary we had an awesome time!! 90% of that was due to the wonderful staff there. Front desk staff were nice. You can exchange money there for pesos (however, you cannot exchange for anything else ie. you can't exchange pesos back into american dollars or canadian dollars into american dollars etc).
Our rooms weren't ready yet when we arrived at around 11:30 a.m. Not a huge deal. We went kept ourselves occupied at the lunch buffet on the Quetzal side until the room was ready. Food there was decent. I'd say buffets in Las Vegas were better but the food here was still good. The wait staff was again very friendly. (On a side note, we didn't discover the poolside/beachside restaurant until late in our week there but i wish we had - i think i enjoyed the food there more - i don't remember the name but it was outdoors and very very close to the beach and the ice cream stand). If I had to do the week over again, one of the things I'd do is have breakfast there every morning. Good food and near the beach - how much better could that get? It also had yummy food for lunch too!) We had about an hour to wait and our bags were delivered about 15 minutes after we found our room. Not a luxury resort I don't think but our room was very (and always) clean and with cute bright colors. Lots of space - enough for the both of us (2 girls with big pieces of luggage and lots of stuff). The bathroom was very spacious in my opinion (I especially liked the huge shower and the big counter where the sink was - again lots of space for 2 girls with lots of stuff)! Sometimes I found that the water just didn't want to get hot...just to lukewarm and stayed there. It only happened a few times though. There was a fridge in our room with coke and beer and bottled water which came in super handy for those excursion days. The guest services brochure in the room said that the fridge would be restocked every 2 days but we noticed that it was restocked daily which we really appreciated. It was hot out and we did alot of walking on excursions and the water really came in handy. Midway through the week, cleaning staff left a small complimentary bottle of Tequila for us with a nice note. First time for us to try tequila. We weren't big fans of it but it was still appreciated. Once we ventured out of the room, the first thing we noticed was the friendliness of the staff that were doing things around the resort grounds. Nobody passed you by without a smile and a "hola". We weren't really used to that but before long we were saying "Hola" to everyone too :) First place we went to was the beach (my friend and I LOVE the beach). It was really nice except for these large "rocks" that looked randomly placed in shallow parts of the water. Turns out they were huge sandbags placed in the water to prevent erosion of the beach. I know that they serve an important purpose but still, I thought they were a total eyesore and the beach would have been much prettier without them. Otherwise the water was beautiful (light blue-ish green on a sunny day) and the sand was very soft. Most days the beach was pretty crowded so if you are looking for a quiet vacation on the beach, this place may not be for you. However, we loved it. We met people from all over the world and it was fun trying to communicate. Everyone was super friendly. Water was a little bit cold all week. We spent the first 2 days mainly hanging around the resort, looking around, figuring out where things were (can be confusing at first with getting the Quetzal and the Tucan sides straight), and figuring out activities that we wanted to attend. There were things like ping pong, pool games, games on the beach, yoga classes, stretching classes, dance classes. The only activities that we participated in were the dart throw on the beach (you can win prizes!), stretching, and the dance classes. We wished we had been more organized and attended more activities. The dance classes were really fun...meringue and salsa were the types of dances that were taught... and we realized later that the guys teaching the dance classes were the same people in the show in the evenings. We thought that was cool. Even though we felt kind of silly because we had very little to no dance experience of this kind, we still had alot of fun in the end. They were very encouraging, totally made it fun, and the steps were pretty simple. Its amazing that they could run these programs all through the day and still have the energy to perform in a show in the evening that lasts well past 10:30 or 11 pm. Again, super friendly, and things you tell them about yourself (where you're from, your name), the somehow amazingly remember well into the week of your stay. And they were always very happy and sociable which i found amazing considering the long hours they work. I was amazed. My friend and I felt really at home and that we had made really good friends.The shows at night were a bit cheesy but still fun. I think it wouldn't have been as fun if we didn't already "know" some of the people performing in the show. I thought that was great. The resort is about a 15 min walk I think to Playacar Plaza (where you will find some souvenir shops and a pharmacy) and about a 30-40min walk to Playa del Carmen. So location was alright. The thing i didn't like too much was the internet/computer room. There were only 2 terminals and it cost money (20 pesos for 10 minutes i think) to use. There were ALWAYS people lined up to use the computers and so the only time we found the terminals free were late into the night. They should really consider getting wireless access in the rooms or more terminals or something. Free internet would be nice too. The a la carte restaurants were alright. Food again, was decent, but not superb in my opinion but again, staff was friendly and very efficient. We went to the Italian, Japanese, and Steakhouse. The Japanese restaurant was the most entertaining with the teppanyaki but I wasn't too impressed with the sushi. The steak was OK but I've had better at the Keg. It was just a plain steak but there were no special sauces or toppings or anything. I was kind of expecting more. My friend and I love to dance. We went to the Mascara disco (on the Quetzal side) and we had a good time. they played mostly mainstream type music there which was fine with us. However, after going a few times the music got a bit repetitive. Some of the people in the show go there to dance with you afterwards. That was fun. It was effective in getting people out on the dance floor. One night we danced to the point of dripping sweat we were having so much fun. So all in all, not a luxury palace but if you're looking for good service, tons of fun, and interesting activities, this resort is a great choice. I would love to go back.

  • Stayed: January 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank StarGazer777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
1.1 mi away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#45 of 212 in Playa del Carmen
4,928 reviews
13.7 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
6,180 reviews
13.8 mi away
Iberostar Paraiso Beach
Iberostar Paraiso Beach
#6 of 11 in Playa Paraiso
5,241 reviews
Show Prices
Show Prices
Show Prices
13.7 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
5,072 reviews
0.1 mi away
Sandos Playacar Beach Resort
Sandos Playacar Beach Resort
#61 of 212 in Playa del Carmen
13,179 reviews
0.4 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#52 of 212 in Playa del Carmen
5,122 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Tucan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#25 Top resorts Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
Price Range: £156 - £443 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, LoveHolidays, Odigeo, Travel Republic (UK), TravelUp, Prestigia, TripOnline SA, getaroom.com and Cancelon so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing