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Reviewed 20 November 2017 via mobile

Having just stayed a few nights in iberostar Cozumel we were offered to stay our last three nights at the sister hotel iberostar Tucan. Upon accepting the offer , our taxis and ferry costs were paid for by iberostar and we arrived a little early. The check in was not smooth as it seemed the communication regarding our arrival was flawed. Note here there is a $10peso per day (.85usd) for environment just in this area that is collected at check in. No big deal. It cost $2.77 total. After a few minutes our reservation was sorted out and we were actually upgraded to a jr ste that faced the jungle. This was fun because we would sit on the patio in the morning and watch the monkeys and wildlife.

Location of the suite was midway between the lobby, restaurants and beach . Since This resort was not huge that again made our stay pleasant. The resort has four alacarte restaurants and a beautiful beach. The staff was not as friendly as Cozumel but were polite and quick to serve everyone. The cuisine was very good and had more options on the buffets. Drinks were quality and one of the best things enjoyed was the ice cream bar on the beach. It stayed very busy.

This hotel had more families staying and had great interactions with the kids and entertainment staff. They had a pretty good magic show one evening however I did not see any of the others.

A very nice surprise came from the onsite jewelry store FINI when they offered a free Mayan pendant. It is very nice and they did not pressure for anyone to purchase more. I would recommend the Tucan to anyone as it has lots to do, a gorgeous beach and is only about a $6 usd ($90 pesos) cab ride into playa del Carmen’s famous 5th ave.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank trvlsmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded 24 November 2017

Dear guest,

Thank you for having chosen IBEROSTAR Tucan & Quetzal as your recent vacation spot.

It is wonderful to read that you enjoyed a great time with our charming natural environment and wildlife, accommodating facilities, lovely beach area and the delicious food and ice cream bar.

We apologize for the inconvenience at your arrival. We have sent your comments to the corresponding department in order to improve.

It will be a pleasure to have the opportunity of welcoming you again in a close future.

Best regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

Can’t say enough great things about this resort. Every staff member we encountered were friendly, helpful, smiling and doing everything to make your stay fabulous!
The Entertainment team ... Jefte, Daniel, Alan, Chocolate, Jesus, Alex, Karen, Adriana, the Star dancers, singers and band work tirelessly to make sure you are engaged and entertained.
The grounds are incredible, animals everywhere, small waterfalls, beautiful paths through the jungle area.
For people that require scooters, wheelchairs or strollers, there are large flat pathways that run down the outside of each side. Lovely walk, we always saw peacocks on our way, and monkeys a few times!
The food was good and plentiful. Lots of varied selection at the larger buffets; smaller, but equally good selection at the beach/pool buffets. We ate at all the specialty restaurants except the Mare Nostrum. Delicious food and good service at all of them.

Plenty of bar options and no long waits, even at the beach bar. Always lots of waiters and waitresses as well.
The beach is breathtaking except for those self centered, rude, obnoxious people that insist upon using the beach as their ashtray ... shame on you. Sorry, rant over.
We saw people of all ages having a good time, I would recommend this resort to everyone.
Things to note:
Not a lot of places are air conditioned - the rooms, 3 of the speciality restaurants, and the lobby bathrooms are air conditioned. The rest is all open concept. This was not an issue in November, lots of ceiling fans and good breezes helped.
Floors can be slippery, watch your step.
The pool is large, but can get deep if you are under 5’5”. Nice shallow areas at both ends though.

Hands down, the best resort I have been to.
Many, many retuning guests when we were there. I can’t wait to become one of them!!

Room tip: We were in block 15 on the bottom floor, perfect, about a minute to the lobby or buffet and about a minute and a half to the beach and pool.
Date of stay: November 2017
Trip type: Travelled with family
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded 24 November 2017

Dear guest,

We are grateful for having the opportunity to welcome you at IBEROSTAR Tucan & Quetzal.

Please know that your comments are of great motivation to all our staff in order to continue striving to provide the best experiences to our beloved guests.

We are so pleased to read how memorable your vacation was at our hotel and we would be honored to have you as a part of our IBEROSTAR family.

We look forward for your soon return!

Best regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 19 November 2017 via mobile

2 Canadians aged 31-33 travelled with our 9 month old baby and it was perfect.
Never went to a la cart as buffet was more than adequate
Jungle between rooms and pool/beach was so cool.
Rooms were clean, cleaning staff were great. Anyone travelling with a baby and worried? We just brought a cheap plastic electric kettle and boiled bottle water to wash bottles/nipples. He (baby) ate the buffet food all week without any issues.
The staff absolutely love babies and are so accommodating.
Tonnes to do for all ages. Even 'singles' as the adult pool/bar was punched every day. Tonnes to do!

Date of stay: November 2017
Trip type: Travelled with family
1  Thank nithomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded 24 November 2017

Dear guest,

Thank you for having your recent family vacation at IBEROSTAR Tucan & Quetzal.
We are truly happy to read all the family had such a good time and enjoyed of our delicious food, lovely surroundings and pleasant pool and beach area, as well as entertainment variety.

We hope to welcome you again soon for another perfect experience!

Best regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 18 November 2017 via mobile

We are a well traveled English couple in our mid 50's and have traveled all over the world in the last 32 years staying in 2* accommodation to 5*+. This is an objective review of the Tucan Hotel by Ibero Star in Playa Car, Mexico for a 14 night stay in October 2017. We previously stayed here in February 2012.

We traveled from Gatwick UK with First Choice holidays. We had premium seats and this is worth doing on a 10 hour flight. In total 7 family members came on this holiday across 3 generations. The youngest was 8 years old.

The transfer to the hotel takes a little over an hour. Nothing to say other than it was not an unpleasant ride and the coach looked clean Etc.

The immediate impression of the hotel is one of large open spaces, lots of marble, high ceilings and a nice relaxing atmosphere.

The check in was good, no problems.

Our first room was the standard one that the hotel offers. It did have a musty smell upon our arrival. We were in block 18. This is close to reception and the buffet. However, we asked to change rooms and moved to block 13, room 1323, as we wanted to see monkeys this time. (All family members in our party moved rooms during their stay for a better location to the one they had been allocated on arrival). We opted for an upper floor location with a balcony facing the hotel next door. The room was a good size with plenty of space. It was comfortable, adequately furnished and brightly decorated. We had a table, chair and a sofa that could have been convertible into a second bed if required. We had 2 double beds and although these were quite hard they were comfortable and probably good for your back. There was a good sized wardrobe and this contained the ironing facilities and the free safe. Our room also had a coffee maker, TV and mini bar with water, soft drinks and beer. If we are honest it is probably a 3* plus room but we liked it as it was pleasant. However, if we had booked the hotel for a plush room we would have been disappointed. We should also point out that up to about 22:30 there is a lot of noise pollution from the hotel next door.

The bathroom was of a reasonable size, without a bath, but with a nice, well powered, spacious shower. The hair dryer is located in the bathroom and so is the bottle opener. Complimentary shower gel and shampoo was provided and we had a plentiful supply of towels. Again, ditto comments above about it not being plush. Also, the hair dryer kept cutting out on my wife and this was annoying.

The balcony was of a sensible size for two people and the furniture consisted of 2 chairs and a table. We also had a dryer for hanging out the washing. The view from the balcony was of the trees between the 2 hotels, nothing much to see to be honest. A big thank you to the animals for the 06:00 wake up calls every morning :-)

The hotel has a small spa that we did not use this time.

The gift shop offers the normal array to T-shirts, toiletries, cards and bric-a-brac. The hotel also has a jewellery shop. In our opinion it's worth looking at the shops at Plaza Playa Car or in Playa del Carmen before you decide on your purchase.
The bars are as you would expect from an all inclusive hotel, the drinks are in plentiful supply. The drinks are actually fine, as is the service. A nice drink to try is one called BBC (banana, Baileys, coconut). The Tucan bar may have better quality brands, it's hard to tell, perhaps it was just the setting that made them feel more upmarket.

Wifi. Now you should know that this is a pet hate of ours. We feel that it is quite ridiculous in this day and age to be asked to pay for this service. It is our opinion that wifi access should be free in almost all circumstances. Wifi is a vital tool for life in the 21st century and to charge for it when a facility is in place in a given location is just a ripoff. We are pleased to advise that the Wifi was free of charge and worked well throughout the hotel and grounds.

With regard to the in house entertainment shows. We really did not go to see many of these. All we can really add is that they seemed to be well rehearsed, and the energy and enthusiasm of the participants was evident. The shows were well attended by the other guests, and this in itself is probably a good indication of how much they were liked.

The restaurants are okay. To be honest they are what you tend to get with all inclusive hotels. Not bad in themselves but it is always going to be impossible to make an entirely successful transformation from daytime buffet / pool side snack bar to evening speciality establishment. The permanent restaurants are better than the other afore mentioned.

The food is quite edible. A large choice is available and we can see no reason why anyone would complain. Once again the food was what we were expecting from an all inclusive hotel. If you want food that is more in keeping with a pay-as-you-go hotel then perhaps all inclusive is not going to be the thing for you.

The beach is large with clean soft sand. Numerous sun beds and fixed parasols are available. The sea is easy to get into and the sea bed is soft sand, beach shoes are not required. Not much seaweed when we were there.

The pool is very large and also quite deep in most places, chest high on myself and close to chin high on my wife. The steps into the water are a little misleading, the last step is twice as high as the others. The first time you go down into the water the last step gives you a little surprise by dumping you in! The pool does have a shallow area that is at the beach end of the pool. A separate child pool is also available next to the good sized climbing frame / child play area. Around the pool itself are a large number of sun beds and fixed parasols. Although they do have a lot of these they tend to get taken quite early in the morning. There is very little provision for outside seating with tables and the only place we found was close to the beach on a small patio area close to the beach snack bar.

The jungle and the animals are the stars of this hotel. The monkeys are a little elusive but if you do keep looking you are sure to see them in the tree tops even if just for fleeting moments. The other animals are more in abundance than the monkeys and if you have young children the animals are sure to delight them. The jungle pathways wind down from the just behind the buffet restaurants to the pool. The pathways intersect each other and you will not get lost, if you keep heading down you will end up at the pool. During the evening these pathway are romantically lit up. If you prefer you can walk to the pool / beach via the room blocks or the service road and avoid the jungle.

Monkeys. We were in block 13 and we were delighted to have monkeys on our balcony most days. Our room faced the hotel next door and was on the middle floor. You would also get monkeys in block 12. You need the upper floors.

The location of this hotel is about a 45 minutes to an hours walk outside Playa del Carman; to the left as you look out to sea. We walked along the beach to the town and also we walked on the road into the town. Either way there is not much to see apart from villas & hotels. If you take the taxi back it cost £5.00 without the tip. On another day we went for a walk down the beach to the right as you look out to sea. After about 10 minutes you come to a wide and undeveloped stretch of sand that has the jungle backing onto it. This beach is totally natural and just the place to chill out away from the music, people and bars of the hotel. If you keep walking for a further 20 to 30 minutes the people diminish until just a few remain, perhaps looking for solitude as we were. Eventually you come to a rocky outcrop that impedes further easy progress. At this point there is a small bay that you can swim in safely.

Playa Car has a shopping mall, Plaza Playa, that is to the right of the hotel as you exit the main entrance. It is about 10 minutes walk and has the normal array of souvenir shops selling an assortment of Mexican gifts. They have a Starbucks coffee house.

With regard to insect bites, take protection. We did get bitten! We normally use a sun screen that has a built in insect repellant, this is available from Boots in the UK. However, this time we did not, and we wish we had... We actually did not see much in the way of insects or spiders of any kind during our stay, but something sneaks up on you and bites!!!

The weather. It was quite hot most days. Very little rain. Some evenings the sea breeze was a little cooling.

The other guests came from a wide number of countries. In the main they were well behaved...

The hotel money exchange rate is close to that offered in Playa del Carman. We used the hotel as we were not changing up large sums.

In conclusion. The hotel is an all inclusive establishment. The food, drinks, service, and the presentation do reflect the all inclusive status. The hotel is like many such in the word, a bit of a guest factory, but not at all oppressive in its approach to this type of service. We felt that the room was pleasant, functional and met our needs for a nice holiday. All of the staff we met were friendly, helpful, and pleasant to deal with, as were the Mexican people outside of the hotel. We did have a very nice relaxing time at the Tucan and would recommend this hotel if you are a younger family with children or if you have grand children with you. To be honest its not a bad hotel at all regardless of your age. Enjoy the Tucan for what it is. Do not look for the hotel to be something other than an all inclusive beach / pool hotel with the added extra of the jungle and animals.

We certainly had a very nice holiday and thank the hotel, staff and Mexican people for making us feel welcome.

Tips for the hotel management to improve the establishment.

- The rooms could do with airing before your guests arrive and they need updating.

- Bath robes would be a welcome addition.

- Some extra plug sockets would be an advantage in the rooms as people tend to have more electronic equipment than they did a few years ago.

- More tables and seating outside by the pool for guests that would like to sit rather than lay in the sun.

- Stop pushing the timeshare offer, it’s not good value for money as we proved to the staff who were selling it!

Last thing. Nothing at all to do with, First Choice Holidays, the Tucan Hotel or indeed Ibero Star. When you go home you have to pay the airport £50 each to leave Mexico, thats a lot of money in our opinion. Especially when 7 people were on our trip...

Date of stay: October 2017
Trip type: Travelled with family
4  Thank MPA-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded 23 November 2017

Dear guest,

We are grateful to you for taking the time to share your honest review on your recent experience at IBEROSTAR Tucan & Quetzal.

Being our main goal to bring memorable experiences and great services to our beloved guests, we are happy to know that we have met your expectations and that your vacation has been a pleasant one due to the outstanding service from our staff, our accommodating and comfortable facilities and the unique and charming environment with its lovely wildlife. Certainly, we all day strive to achieve our guests’ satisfaction by being attentive to their needs and preferences.

Please know that all of your kind suggestions and comments will be taken into consideration to look for improvement and enhance the quality of our services and guests’ experiences.

We hope to welcome you again at any of our IBEROSTAR Hotels & Resorts.

Sincerely,

Quality Manager
IBEROSTAR Mexico

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Reviewed 16 November 2017 via mobile

Huge all-inclusive resort on the beach. Huge beach, very nice though hectic in the day time (but much nicer than in town). 5 restaurants and huge pool. The two main buffet restaurants held astonishing quality. The buffet/steak house on the beach should be avoided. The rooms were disappointing, hard bed and old and worn-out bed clothes. Apart from that, the hotel has a lot to offer: decent gym, lots of fitness classes, entertainment, soccer field, tennis courts, etc etc.. as an all-inclusive hit has a lot to offer. Very cool with all the animals around. We had a very nice first week, but all-inclusive is perhaps better when traveling with kids (we did not). Though it has clear rooms for improvement (rooms for one), we would recommend Iberostar to others.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank LineTresselt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded 23 November 2017

Dear guest,

Thank you for your recent stay at IBEROSTAR Tucan & Quetzal.

It is great to know that you enjoyed our food offer, the lovely beach area, the entertainment activities and the charming on site environment and wildlife. We appreciate your kind recommendation.

We would like to mention that our hotel has periodically started to renovate our rooms hoping they will be of your preference on your next visit to our facilities.

Cordially,

Quality Manager
IBEROSTAR Mexico

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