We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Kids Friendly, but hot”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sandos Caracol Eco Resort
Ranked #78 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
San Juan, Puerto Rico
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Kids Friendly, but hot”
Reviewed 9 August 2014

If you are an "eco" person who doesn't like a/c, then this a resort for you. Wifi is only in a few places, and a/c is in fewer than that. Little kids will like it - and it does have a cool ater cenote. If you go, do not go in late July or Aug.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank willcamjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

12,303 reviews from our community

Traveller rating
    5,732
    4,099
    1,414
    600
    458
See reviews for
5,427
4,166
153
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2,142)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oklahoma City, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 August 2014

My husband and I recently returned from an Anniversary trip to this resort. We wanted to check out the resort as a possible family and friends group vacation destination for next summer plus celebrate our weddng anniversary. Let me first say the rooms were clean, the bed comfortable, the beach was awesome. We loved the snorkeling!!!! We had read reviews and brought our water shoes and snorkeling equipment. We loved that it was shallow and calm very far out with lots of rocks and breakers to find fish around. This is why we go to the ocean is to snorkel so that was perfect!!! We stayd in the select club area. We never used our patio, because unfortunately we got one that faced another patio and there was only one chair on ours, so it was pointless to have a tiny patio with only a view of another person patio. :( The select club area is at the far opposite end from the beach but we didnt mind the walk most of the time. We agree with everyone though all the pools should be open until at least 10pm but they close down way too early at 8pm. The server, Marta, at the select club pool was extremely nice and very helpful. She provided the best service of anyone at the resort during our stay. The select club beach area is very nice, not crowded and great beds, chairs etc... However, the service there is HORRIBLE!!! even if you tip dont expect good or fast service not during the week anyway. The server just disappears for an hour or more if you go to the bar for service, the bartender always acted mad and upset to wait on us. We were tipping but we didnt see others tipping, but he would still wait on everyone else that came up after me first.... VERY FRUSTRATING, especially when paying extra for select club and tipping. We got to the point we would get our drinks in the main area and not the select club beach. The resort has alot of different food options for everyone, so everyone will be able to find something to eat. However, we didn't feel like the food was seasoned very well or of great quality in most of the buffets, but it was eatible and no one would go hungry. The a la carte lunch at the select club pool restuarant was excellent. The grounds are beautiful and clean. we loved walking around the grounds and looking at the wildlife and observing the monkeys. There were animals in cages etc.. that did not look healthy and some of the wildlife around and cats also looked to have mange which was very sad. :( I am a big animal lover, so while I love to see wild life I really disliked seeing the Parrots that had alot of feathers missing down to bare skin (these were kept caged). We will consider going back possibly but will also look into other resorts. We felt this resort did have alot to offer families and we enjoyed the shows but it was very crowded and just average. If we go back we will want to stay closer to the beach and in the Royal Elite Area.

Room Tip: Select Club for Quiet
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank TropicalLove39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort, responded to this review, 18 August 2014
Dear guest,

We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol

At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal.

This definitely strengthens our philosophy of seeking the highest level of service excellence, we are proud to know that Martha provide a high quality service, we will pass your kind comments to her. We also thank you for your insights on the service on the Select Club beach club as we will look into this matter and apply corrective actions in order to give our guests the best service possible.

We would be glad to welcome you again when visiting the Mexican Caribbean next time.
Best regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,
webrelations.caracol@sandos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

We are a family of four. I booked this vacation after a vacation booking company recommended it. The place has very small bedrooms, way too firm pillow, and no cold water in the dispenser. The beach is dangerous since it is very rocky. The vegetation is very dry. The kids pool is not well kept and the family pool was dirty. Their buffet food consists mostly of starches and pork meat. Their a la carte restaurants have very bad service. I do not recommend this hotel to anyone since there were also roaches and spiders in our room which made me feel very uneasy since I have arachnophobia.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mari2867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

I recently traveled to the resort for my destination wedding. We had a large number of guests attend and everyone enjoyed themselves to the fullest extent. The resort offered excellent food, drink, excursion, and entertainment. Everything was always clean, and the staff were friendly and helpful. The beaches were great! there were rocky patches, but there was also plenty of clear space. Our friends and family were able to spend a lot of time hanging out in the shallow waters together without any interference from the rocks. There were also many schools of small and medium sixed tropical fish that would swim around us- very cool! No matter your interests, there is a ton to do for anyone who books their vacation here!

I highly suggest, if you stay here, to book all of your dinner reservations prior to your arrival, as it was very difficult to secure a sport once you arrived.

The resort offers many great activities that are included in the price you pay for your room. I took advantage of the morning yoga classes with, Juan Carlos, and they were awesome! The class was held outside on a deck by one of the ponds early in the morning. Juan Carlos was an inspiring, supportive, and motivational instructor. His class was a wonderful way to start the day!

Marine, the wedding coordinator art the resort, was absolutely amazing to work with. She worked tirelessly to make sure that our day was everything we wanted and that our guests were always happy. She was always available to answer questions and provide support. She did not hesistate to go above and beyond in making all parts of our wedding, from prep, to rehearsal dinner, to a rehearsal party, to the entire day and night of perfect.

My husband and I look forward to returning here with our families again in the future!!

Room Tip: All of our guests stayed in rooms located all over the resort. As far as interior, all of the rooms...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Aleia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond bar, CA
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 August 2014

I got a deal from a timeshare so our family of 4 has a 1 bedroom unit with Royal elite treatment. Except couple bad food bugs which I will mention later, the resort was more than that we expected. I will review as the most preferable first to the least.

1. Beach: known it will be a rocky beach from the reviews and hotel's pictures, we brought along water shoes and we were all set. The only thing I did not expected it is this beach was so calm and huge compare to other hotel. VIP like us had access to even better beach, which has both reef and sand and also huge and empty. We love snorkeling so this reef plus no wave, crystal clear water fit us right. We saw lots of fish, not abundant or many varieties as preserved beaches in Hawaii but still really good to have it all inclusive. Vest and snorkel set can be borrow for free for 1 hour or $5 per piece for several hour (or tips the guys:). Hope the hotel doing something which those guests lay or stand on the reef to take pictures or take their drink to the water, don't even care for all the lives underneath them. Lots of beds and lounges chairs and no seaweed as of Sandos playacar or some other reviews pictures. May be we just lucky this time.

2. Room: room not supper big as the pictures, I would say about 600-700 sqft with a nice big bedroom and 2 baths. Love the shower, toilet and double vanity are separated so make it very convenience for every one to use at once. Living room is smaller with a day bed that fits 2 kids comfortable but not sure will fit 2 teens or 2 adults or your legs will hang over :). Room has many luxury future like the quite AC, big screen tv, lots of closet and mirror, cool water dispenser (hot water dispenser did not work for our room), shampoo, soap and lotion dispensers, lots of towels (feel dried), bathrobes, slippers, a frig with soda and liguors, even an umbrella for us to use in case of rain. There was a strawberry dipped chocolate waiting for us there. Our room right on the main pool and look forward to the beach, and very central to all the restaurants, theatre, snack bar, water park, cenotes.

3. Surrounding: very shaded beautiful resort. Rooms nest in tall trees with birds (get up early to see them) and other wild life. However, we went at the end in July and it was very humid, no breeze at all so we could not take time and stroll around much, just sort of run through to see where things are. Beautiful cenotes, a couple with water clear enough to swim in but my husband rather go to the warmer, bigger beach and more fish. We saw nice looking birds, agouties, deer, macaw, peacock, turtles. Lots of termites hills look kind of scary.

4. Aqua park: beautiful clean and shallow, decent size, just a right amount of kids (compare to the crowded pool). Lots of towels, chairs and snack bar for kids adults. My boys love them, they went in almost everyday after the snorkel at the beach.

5. Staffs: well trained and helpful. Always there to support but not police supervision. They keep their eyes for the safety of the kids at the water park, other wise enjoy your (and your kids) vacation. I did not encounter any misbehaviors kids, only guest adults. Waiting staffs always nice and hard working. Thumb up to the manager.

6. Show: surprisingly good for all inclusive resort. This resort went kind of out the way to get good costume and practices. Show combines of dancers and acrobats. My husband don't like the open air theatre, even we came early to sit near the fan, so we end up see only the Disney show, super hero show and one of the cultural show and a peek at the Mexican night, but they all good.

7. Foods: Not a good at Sandos playacar and other resort we went. The foods are fresh and abundant but they always tried to mess up the meat that too dried and little flavor. Salad bar and deserts always good so we live on it with some seafood. VIP can get access to Los Lirios for a la cart breakfast, lunch (very crowded, took us almost 2 hrs for 3 simple courses) and dinner. The dinner at Los Lirios are among the 3 restaurants that rated best (steak, Brazilian and Japanese), but this meal where my husband and my younger boy get a food poisoning last them for more than a day. My son still have little bit now today as we are home. That's too bad because i would love to go back there for desert. The special orange sorbet really is special, served in a tiny chocolate bowl. Brazilian meat also not to tender and dried (except the flank steak and chicken) and the meat just go around once (I forget it's an a la cart not a buffet). Japanese is the most scrumptious one and they give a lot, just a little easy on the soy sauce would be perfect (skip the sushi, you not missing any thing). Italian a la carte kind of buffet food with nice presentation, no thing special, but we love to go here for the AC. Only Italian and steak house has closed door AC, every thing else are open air. Vegetarian restaurant is right on the beach, open air of course, but kind of nice for change without meat, even they also serve fish and chicken.

8. Pool: main pool crowded and hot, chill out pool hot and need a make over and Royal elite only pool is nice but still hot. Not quite big to call infinity but lots of cushion lounger chair around this pool. We only used the pool the first day, after that why not take the beach where it's much nice water and empty.

9. Concierge: The reservation system for restaurant kind of suspicious. I receipt no VIP treatment at all. I went book it twice but funny to get more available the second time then the first time. Look like if they know you will be there long, they not hurry up to get you the restaurant you want until the end of your trip. We ended up having 3 good restaurants at the end in which the first one Los Lirios gave my husband the food bugs so he has no appetite for the other 2. We also call for the doctor one night when my younger boy vomit so much but nobody answer even the sign said "24 assistant". Please keep hot foods hot and cold food cold, special during the summer, put a lid on the burger and the cheese for the sake of the hungry kids.

10. Weather: If I can afford to let the kids miss school or winter air tickets, I would go other time. It's not so enjoyable to sweating while eating or watch a show or even walk around to see all the nice areas of the resort. Happy travel all.

Room Tip: Go for royal elite if you can. I don't think you can choose a room. We paid $200 total more than...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank wnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014

Sandos Caracol Eco Resort in Playa del Carmen, Mexico, was fantastic! My daughter got married here with over 50 family members and friends attending. It was a fantastic week long wedding celebration. The food was diverse and plentiful. The drinks were strong. There were so many things to do there (scuba, snorkeling, fishing, swimming, parasailing, etc.). The water was crystal clear and warm. The whole resort was clean, secure, and well maintained.

Our wedding coordinator there, Marine Larret, was the hardest working person I have ever seen. She was with us from morning through the night for the rehearsal day and bonfire at night, the wedding day and reception through the night, and was available whenever we needed her. Every business should have someone like her working for them!

We can't wait to go there again next year!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Candymann9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 August 2014

Great hotel a real all inclusive 24hrs you can eat and drink what you want. Is not like other hotels that only have one restaurant and 2 bars and everybody is fighting to get a drink. Here are several of this stands, you are walking and you find a drink stand, a few steps more, another.

There is a pool bar with shade, excellent to relax a little. What i like most you have a small fridge inside the room with soft drinks and a couple of beers, and is free, you take and next day when they do your room the fridge is refilled.

Areas for kids are awesome, kid's pool can assure hours of fun for kids, also there is a place with games for kids where you can left them there for hours and there is people that take care of children so you can go sleep to your room or spend couple time while they are busy.

Hotel's area is so big, don't know how many acres but lots, you can walk for hours between the jungle, there are beautiful walkways where you can enjoy a little bit of nature, also you can ride on bike.

All days at night there are good shows for all family so you can end the day with a nice taste.

Also there is a "cenote" (which is a natural well) where you can do some snorkel, is big enough to enjoy, water is so clear and you can see some fishes and water life.

This is perfect for family there are tourism from all the world so you can do friends in all languages

  • Stayed September 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Eder55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
2.2 mi away
The Reef Coco Beach
The Reef Coco Beach
#104 of 214 in Playa del Carmen
3.5 of 5 bubbles 3,659 reviews
17.8 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4.5 of 5 bubbles 4,301 reviews
16.2 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4.0 of 5 bubbles 4,507 reviews
Show Prices
Show Prices
Show Prices
22.2 mi away
Grand Palladium Colonial Resort & Spa
16.1 mi away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
4.0 of 5 bubbles 8,362 reviews
17.6 mi away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
4.5 of 5 bubbles 3,109 reviews
Show Prices
Show Prices
Show Prices

Been to Sandos Caracol Eco Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandos Caracol Eco Resort

Property: Sandos Caracol Eco Resort
Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Southall Travel, Expedia, Hotels.com, Odigeo, Ebookers, Priceline, Booking.com, Holiday Gems, Traveltool, S.L.U., getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing