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“Great resort for our family!”

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Sandos Caracol Eco Resort
Ranked #82 of 217 Hotels in Playa del Carmen
GreenLeadersSilver level
Reviewed 14 August 2014

We were a family of 11, 7 adults and 4 grandkids! The whole resort was a great experience for all of us, from snorkeling in the ocean and cenote, the wonderful restaurants, the kids shows,to the beautiful Eco setting with all the animals, we loved it all! Our rooms were great, service was great, there's not one thing we didn't like. It was super fun, we would definitely love to come back again someday,

Room Tip: We stayed in building #35 , had 4 rooms, no problem with the location, close to the lobby and the b...
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Marilyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort, responded to this reviewResponded 15 August 2014

Dear guest,

Your comments regarding your recent stay in the Sandos Caracol Eco Resort & Spa are very much appreciated by the entire team of workers you recently met during your holidays.

Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will read how beautiful the Mexican attention to the guests is in our resort.

All of our staff endeavour to deliver that personal touch to all guests in the hotel, and we are delighted that you experienced this customised service.

In the hope we will see you soon again in the Sandos resorts, we invite you to write us a mail before your visit to help you with any requests you may have.

Kindest regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,725 - 3,731 of 13,497 reviews

Reviewed 13 August 2014

I gotta say the hotel is excellent, very clean rooms, all the premises, restaurants and super friendly people. The only BUTS I have are: the tv's in the room back in the days ones; the cable service not sure what it was no decent channels to view. 3 of the restaurants you had make reservations in order to eat there. The beach very rock and dirty; the pool water way to hot..ufff.
They have this donkey close to lobby the smell is horrible, horrible. The buffet when the food run out it took quite some time to get them to put some more. The Cenote you are only allowed 20 min and then your out.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Marilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort, responded to this reviewResponded 15 August 2014

Dear guest,

The opinion of every traveler helps us to maintain or in this case to improve experiences in our resort and we want to thank you for your time in leaving us your view on our resort.

Every opinion shared it's very important for us and taken very seriously and it is thanks to this reviews that we can improve our service and facilities and work harder to make our resort the best available option for our guest.

We hope in the future you give Sandos a second chance to see how all your insights have helped us improve!

Best regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,
webrelations.caracol@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

My husband and I recently booked a stay at this resort. The resort has lots of options for food, entertainment and activities. It was extremely crowded when we were there, but we were always able to get lounge chairs in the select club area but the main family areas looked really crowded and restaurants could get really crowded and hot depending on the time you went. We travel to Mexico a lot and was disappointed with the food, while they had a lot of options and selections, it was mostly bland and the meat awful. We even had a touch of stomach upset which is pretty unusual for us, as we are accustomed to the food in Mexico. The highlight for us was the beach, we brought water shoes as suggested and our own snorkeling equipment and we loved it. It was shallow and calm clear water for quite a distance out. The nighttime activities were good, just get there early, seating is not well thought out, so you may not beable to see or take pictures if you are not there early. We also really liked the wildlife getting to see the spider monkeys, raccoons and Coati. We were saddened by the condition of some of the Coati, Cats, and the caged animals onsite, many of these looked unhealthy. :( We stayed in a deluxe select club room and it was okay, not as nice as a Marriott, but better than a motel 6. The bed was comfortable compared to many we have had in the area, the AC worked average, and we didn't have bugs in our room. However, the mini fridge did not cool and the balcony was tiny with one chair and faced other balconies, not an ideal location. Therefore, we did not utilize it. Our room was always cleaned good, but most days this wasn't done until late afternoon, so if you get up early and think of taking an afternoon nap, this is out of the question if you want your room refreshed. Most of the staff were all very nice and helpful. I also had issues with the bartender at the select club beach, he was rude and slow as was the service during the week. However, the Select club pool wait staff were wonderful. I liked that the resort had a lot of different options for a lot of people and activities for the kids. I really wish the pools stayed open until at least 11pm, 8 is just way too early. I know it sounds like I have complained a lot, but there are a lot of positives to the resort and we would consider going back with our kids for the right price, but I want others to also be prepared for the negatives.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank OkcTraveler-75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

My family came (all 12 of us) for a vacation of sun, beautiful beaches, relaxation, and, most importantly... no dishes or laundry. The grounds and facilities are lovely, the rooms serviceable, and the staff pleasant. But, by far, our biggest surprise and memories come from the daily yoga class taught by Juan Carlos Morales. I've been practicing yoga, fairly regularly, for over a year. But Juan Carlos, who had to blend a multilingual class from different yoga levels, was exceptional. He made the classes challenging but inspiring. He worked us, but was always available for good corrections to form and displayed amazing patience. By doing yoga with him five days in a row, I felt like I made huge strides and have been dedicated even more to my practice since the return. This was a vacation that rested and gave more than what we bargained for... a wonderful time. I'll return simply for the yoga but will stay for the ocean.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank ArchieBorders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort, responded to this reviewResponded 15 August 2014

Dear guest,

Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation.

We are so glad that you enjoyed the Yoga programme that we lay on here. We also appreciate you taking the time to praise Carlos, our yoga teacher, that helped make your stay so memorable.

We are pleased that you loved it here; we will share your positive comments with our staff; it encourages them to continue working hard.

Please do not forget that we will be pleased to welcome you back at any time.

Best regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,
webrelations.caracol@sandos.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

Overall

We had a great stay, I do recommend this hotel.

Staff

The staff is great, They are always willing to help you, and with a smile, they go the extra mile to give you their best. They all seem to be working at their limit capacity, but I think waiters at the restaurants surpass their capacity, they look like they overwork, for one hand they would very much appreciate your tips, but also, in my opinion the hotel should place more people in this position. By this I don't mean any lack of service from them, not at all... I only want to point out they look like they are working at 150%. Of course this is with full occupancy.
The only people that weren't so friendly were the bell boys, they are the people that drive the golf carts all around the hotel grounds. If you happen to find them with an empty cart, they never ask you if you need a ride, although they often see you carrying lots of stuff, beach bags, etc. They seem to be only interested in the guests that are checking in, maybe because of the tips... Not so much on people walking back and forth the beach who don't usually carry any cash, I considered this as a lack of attention from them. Also, at night this small trucks used to be passing just beside the rooms making noise. I think they were transporting washed towels and linens to the buildings. One time one of these almost runs over my husband who was pushing my baby's stroller with baby inside, Very rude driving.

Grounds and fauna

The grounds are very pretty, you can find coatis and raccoons, cats, iguanas and turtles near the mangler areas. Be prepared to walk a lot! The cenote is beautiful!

They also have some enclosed animals, like guacamayas, donkeys, two xoloitzcuintles (Mayan dogs), etc.

The beach is so beautiful and very tranquil water, it's like being in a pool, very kid friendly. The rocks in the bottom everyone talks about I didn't find annoying at all. Sometimes I would go in with water shoes and sometimes would go in barefoot.

Kids

This resort is totally focused on families, if you are traveling as a family you will love it, lots of activities for all ages, all of the restaurants (even reservations at night) admit children.
The kids club is a total hit with the little ones; our three year old was really happy playing there in the A/C when the heat was just too much for him.

Food and drinks

If you like sweet and fruity alcoholic drinks, the best ones you can find are at the theater bar, not the main one, but the small wooden cart on the left side of the main bar.
Elsewhere the cocktails were delicious too, though I mainly sticked to the "ojo rojo" which is clamato with lemon, salsas and beer, delicious!
You can find great food in every place, the snack is open 24/7. The best restaurant for lunch was the Toscana buffet. In the afternoon I used to get a hot cappuccino made with coffee from Chiapas from the sports bar.

Stayed: August 2014
4  Thank Marissa-san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort, responded to this reviewResponded 15 August 2014

Dear guest,

Your comments regarding your recent stay in the Sandos Caracol Eco Resort & Spa are very much appreciated by the entire team of workers you recently met during your holidays.

Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will read how beautiful the Mexican attention to the guests is in our resort.

All of our staff endeavour to deliver that personal touch to all guests in the hotel, and we are delighted that you experienced this customised service.

In the hope we will see you soon again in the Sandos resorts, we invite you to write us a mail before your visit to help you with any requests you may have.

Kindest regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

I had a Hindu wedding at sandos, it was 85 people and everything was fantastic!!! The venues were breathtaking, decoration was done by an offsite contractor the hotel recommended and it was spectacular, all the details were handled without any glitches! I will say the standard room is very basic, spend the extra and go for a deluxe or jr suite like we did, totally worth it! Thank you marine and your team!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank NindiyaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort, responded to this reviewResponded 15 August 2014

Dear guest,

Thank you very much for choosing our Resort as your new regular vacation spot. Every time we hear that we are chose for such a special ocassion as a wedding it feels nothing but rewarding and encouraging for the hard and sincere effort made every day by our 900 staff in the hotel that works every day to make our guest happy and comfortable.

We want to thank you for your detailed review, and the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will read how beautiful the Mexican attention to the guests is in our resort.

I will pass on the nice comments to our staff specially, Marine who will be thrilled to hear that you have arrived home safe and you remember her in your review.

With nothing but gratefulness and a warm greetings from everyone in Sandos Caracol I invite you to contact us next time you visit us with all your personal request so we can revive this amazing experience you already had, or if possible make it better!

Best regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,
webrelations.caracol@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

My husband and I booked this resort for a two week holiday. The hotel is very family orientated, water park, night entrainment, games area etc. We decided on the second day to pay a little extra to be able to go into the adult only areas, private beach area, swimming pool and a couple of extra restaurants. It was nice to have the option to be able to have these as we found the main pool very loud with lots of children and the entrainment guys organising aqua aerobics, bingo etc.
Every morning my husband who is training for a marathon would run on the treadmill in the hotel gym and I went to yoga.
I have only done yoga a few times in the past so I was a little nervous to start with. However the teacher was so passionate and explained everything in detail both in English and Spanish. Over the two weeks he would often correct my posture and made myself feel good when I improved.
I would return to this hotel especially for the yoga. It helped to make my holiday one of the best holidays I have ever been on.
Our room was spacious and clean, I loved all the animals that lived in the hotel, raccoons, monkeys, donkeys to name just a few.
The only down side was that the hotel was a 5-7 minute taxi ride into the town of playa del Carmen. It doesn't sound to far but with the price of the taxi being about $14 we only went a couple of times. If we had been able to walk into town we probably would have gone in most evenings after dinner as the entrainment at the hotel was more suitable for children and families.
All in all, an amazing holiday. I would recommend the hotel for any family, couples and everyone who loves yoga.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank r0sie350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandos_Caracol, Director de Recepción at Sandos Caracol Eco Resort, responded to this reviewResponded 15 August 2014

Dear guest,

Your comments regarding your recent stay in the Sandos Caracol Eco Resort & Spa are very much appreciated by the entire team of workers you recently met during your holidays.

Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will read how beautiful the Mexican attention to the guests is in our resort.

All of our staff endeavour to deliver that personal touch to all guests in the hotel, and we are delighted that you experienced this customised service with our Yoga teacher who puts his whole soul and heart into this mission he takes on taking our guests to another level of relaxation and peace.

In the hope we will see you soon again in the Sandos resorts, we invite you to write us a mail before your visit to help you with any requests you may have.

Kindest regards,

Fatima Medina
Web Relations Manager
Sandos Caracol Eco Experience Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Green Hotel in Playa del Carmen
#44 Family Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Price Range: £131 - £741 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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