We traveled to Sandos on a referral from a friend who had purchased a vacation package with them so we were fully expecting to enjoy our stay. We were there to take part in a sales presentation and possibly purchase.
Upon arrival we were placed in an old room that stank of must, cigarettes and pot. The room felt dirty and we were not comfortable to sleep there. The mini fridge, when opened, smelled as though something had died in it. The room was dark, with a small balcony with a chair and view of trees. No internet in the room, and no coffee maker. The only area that looked updated was the bathroom area, other than that we are talking a dirty room from the 80's. Very depressing.
We had decided to check out after 30 mins, only then were we given a room upgrade to the Adults section.
The adults section was much more modern, with internet & coffee maker, water dispenser.
The manager at front desk was helpful and courteous.
Very clean. However the cleaning/ maid service didn't arrive until we called them on our last day.
The food was average at the buffet and restaurant in the adults section was just food. The service in the adults section was good, servers very pleasant and welcoming.
The room service was ok, with small portions.
The property is hard to navigate at first, you feel lost. It is a long walk to the beach.
They have several shops on site which are very nice. The jewelry store was impressive.
The beach Zumba was fun, which goes on daily. The beach is nice, a bit rocky but nothing water shoes can't solve. Tours are offered onsite.
The members rooms closest to the beach, look nice and modern however they are all in 2/3 story building with no ocean view, only a direct view of the pool which is always full and noisy.
No private balcony, patios....poor designing on their part.
We are not overly fussy but sadly had more complaints on this property than positives.
There are so many options in this area of the world.. why would one pay to stay in a dark, dingy room?!
Sandos needs to do some serious over-hauling to their accommodations!!
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya