Travelled with Thompson's which was the usual rip off service - £90 to pre book seats(which are already paid for so why should we have to pay again to sit where we want) £5 to upgrade TV- to have ability to pause a film when needed- and extortionately priced drinks and snacks. The meal was ok, but the snack that came round later, should just be placed directly in the bin as it was in edible. Its about time Thompson's started providing the service that they charge for- if Emirates can do it, and charge similar prices, why cant Thompson's.
We stayed for two weeks at the Tequilla and had a wonderful time, as we were there for my husbands 50th birthday. Met some really nice friendly people at the hotel and the staff are so friendly they really add to the holiday.
The buffet was really good and there is something for everyone, but a lot of the food is not very hot- which could account for myself and my daughter having bad stomachs for most of the holiday. I like to eat in a la carte restaurants but was very disappointed with the system that operates at this hotel. You can only book the morning that you want to eat and you need to be up early to get what you want. There were queues at 7am for the restaurants and they booked up very quickly. Also you can only book outside the main restaurant so our room was quite a way from the restaurant, which meant a trek on a morning. Some people are early risers, but when I go on holiday I do not want to be up at 7am to book a table. There was also only 2 sittings, 7pm and 9pm and it felt like a conveyor belt system, where they wanted you in and out as quickly as possible. I like to book a table at a restaurant at a time that suits me and not feel pressurised. We also tried to cancel a booking one day and reception told us just not to bother turning up. I feel that is a waste as they could have given this booking to someone else. To compare food, we have stayed in Mexico at the Blue Bay Grand Esmerelda and the restaurants, booking system and food were of a much better quality.
The reception staff are also not very helpful. Tried to pre book a table a few days in advance in the steak house as it was a special occasion(husbands 50th) and they told me to go through the usual booking system. I wanted to know it was pre booked as I also had decorations etc but they would not help me. Tried the Thompson's rep, who was still no help. Don't think this was a dramatic request really, so ended up going into Playa for a meal as the hotel were so unhelpful.
The pool as stated in other reviews is very dirty and does need a very good clean.
The beach however is lovely and there is a very nice breeze so it is much more pleasant than lying round the pool. My husband and daughter went para sailing and loved it.
The nightly shows are poor but the atmosphere in the hotel is good and the barmen are really happy. There's a nightclub which got really full and rather rowdy. The drinks are also included in the nightclub. One night we saw a women who had to be wheeled away from the bar in a luggage trolley as she was so drunk!!
We went to Cancun on the bus. it only cost £3.50 return, but when you arrive you will need to get a taxi or bus into the main part of Cancun as its quite a way out. You can also use the facilities of the Riu Cancun. We asked at reception and they said they would e mail the hotel to let them know. however we just walked in and used the restaurant and no one stopped us- they have the same arm bands.as the Tequilla. The food and set up are exactly the same, but the buffet choice was much better at the Riu Cancun.
You must visit Coco Bongos. My daughter booked the VIP seats for my husbands 50th. We went with friends we had made at the hotel. Unfortunately we did not get VIP seats. After complaining about this we were offered a free night to compensate so we went twice. The next time we had some of the best seats in the house. My advice if you go is to book VIP seats and to get there early to ensure that you get them as it gets very full every night. It really is the best night ever, for all ages and you will not be disappointed.
The positives of the hotel-as it looks like its all negatives-the staff, the cleanliness (cleanest pool toilets I have ever been in ), the atmosphere, the coatis in the hotel, being able to use other Riu hotels and the close vicinity to Playa.
Even though there are some issues with this hotel, we had a really good time and for the money that we paid we liked it.
- Official Description (provided by the hotel):
- * Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Clubhotel Tequila Hotel
- Riu Tequila Mexico
- Hotel Riu Tequila
- Riu Tequila Playa Del Carmen
- Rui Tequila
- ClubHotel Riu Tequila Mexico/Riviera Maya - Playa Del Carmen