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“Disappointment” 3 of 5 bubbles
Review of ClubHotel Riu Tequila

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ClubHotel Riu Tequila
Ranked #46 of 212 Hotels in Playa del Carmen
Certificate of Excellence
canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointment”
3 of 5 bubbles Reviewed 9 April 2009

We have been going to the Riu Tequila for the past 5 years. This year was to be special since we were returning to see the renovations. The room had been updated, fresh paint, drapes & bedspreads as well as furniture and yes even comfortable beds. Unfortunatley I guess with having to do the renovations other things had to suffer. For the first time in 6 years I have to say I was disappointed. The food selection & quality was not near what it used to be. I realized that the hotel was very busy and maybe thats what caused the lineups for dinner (first time in 6 years) but it is not a place you would just happen by they know how many people they have registered so they should be able to accomodate without any disruptions in services. I would glady take back the old furnishings etc to have things back to the way we always boasted about this hotel. Unfortunatley I can't say that we will be returning next year. Riu Tequila please wake up before its too late. We are only a few people but there are alot more out there with the same memories. We had boasted to so many about this location and I have had to take alot of my recommendations to friends back. This is only my review, so take it for what its worth.

  • Stayed March 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank silklily99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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ibiza
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 April 2009

Just arrived home from 2 weeks at the tequila, had an amazing time, would recommend this hotel to anyone, the food is lovely, the staff are all friendly and helpful, the rooms are comfortable and very clean (cleaned well everyday). The beach is very nice, big waves while we there which was fun. We would say definately leave the complex and go into playa del carman at night if you like to party, because we had some brilliant nights out. would definately go back.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank maxibiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nailsea, England
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 5 April 2009

Stayed 11-25 March 2009 - booked through Thomson.

Check-in - Best we've experienced. No queueing. Just collect key in envelope, place stickers with room number on bags and that's it. Luggage delivered to our room a little later.

Room - clean room and nice size. 2 small doubles pushed together. Good shower and separate WC. Room well furnished, TV, 2 chairs and table, fridge and mini-bar, balcony.

Hotel - Rooms in small 2 storey blocks in tropical gardens. Swimming pool and restaurant in central position. Plenty of sunbeds round pool and swim-up bar a nice feature. Beach accessed through dedicated walk-way and there is a shuttle service running all day.

Food - Main buffet restaurant had pleasant outside eating area. Plenty of variety, quality varied but usually something to be enjoyed every meal. Lunches taken at pool restaurant. Speciality restaurants - steakhouse, forgettable starter but nice rib-eye. Mexican located near beach via walk-way. Excellent starters but mains disappointing. Asian - wide choice of sushi and food better standard than average Chinese in UK.

Bars - 2 near entertainment area were OK. Drinks quality varied. Often had to ask for more spirit so as to taste it. Bar near swimming pool quiet but little atmosphere in the evening. Outdoor drinking area needed near pool.

Beach - Could use beach next to Riu Yucatan or Playacar. Plenty of sunbeds and shade under palm trees. Large sandbags in sea to prevent erosion, however these are maturing in appearance and look little different to rocks.

Facilities of other hotels - Could eat lunch at Riu Yucatan and Playacar and use pools, bars and entertainment all day. Pleasant pools but all could get noisy at times. Drink quality generally better at Yucatan but lunch time food far less choice and poorer quality, however, we understand the main buffet restaurant was a better option. Playacar lunches by far the best of the 3 hotels.

Trips - We did Chichen Itza, Tulum and Coba. All interesting and plenty more to do should we return, eg Xcaret and Xel-Ha. Prices vary so shop around.

Conclusion - Tequila a pleasant place to stay with few real negatives. When we were there in March all 3 hotels were overrun by Spring breakers from Canada and US. Can get very noisy and crowded at times. It became very difficult to book speciality restaurants particularly when people were queueing at 6 am and booking for 19 people. Many people complained and the hotel put a stop to this.

Would we go back? Too many other places to see. If we return to Mexico we might try a smaller hotel.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank Martin_Teresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 April 2009

Me and my wife have just arrived back from this hotel and coudnt fault it at all, when we got there we was given a cocktail at the reception while we booked in .The beach was great , even the big whales in the sea to stop the beach dissapearing did not spoil it .gonna go back here next year

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank jack009_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 April 2009

We stayed at the Riu Tequila from March 20th to March 27th. Booked through Sunquest and overall things went quite smoothly. This was our first trip to somewhere tropical so we weren't sure what to expect but heard great things about this resort.

Once we arrived in Cancun, it was quite easy to find our shuttle to the resort - just keep walking past anyone that doesn't have a Sunquest shirt on - my boyfriend ended up talking to a timeshare representative for over 10 min (too polite to walk away!). Once we arrived at the Riu Tequila (45-1 hr drive) check in was seamless, everything was ready for us. If you are arriving late in the evening try to catch the dinner buffet before it closes (10 pm) otherwise you're heating up burgers at the sports bar.

Didn't find any difficulty finding our building as they have well-lit signs everywhere along the path. The hallways were also well lit - the locks are a little tricky at first but once you get the hang of them they're fine.

Rooms
Our room was actually better than I thought it would be! It was spotless with the fan & AC already on so there was no musty smell. There are lots of drawers with is great as well as a very spacious closet. The only thing that I wasn't expecting was that the floors could get a little damp (they are tile and it can be very humid during the day). So I would just wear my flip flops and not leave anything on the floor - not a big deal. Unfortunately we only got one towel art during our stay but our maid was great and even organized our shoes! We stayed in building 10.

Food/Restaurants
Overall I thought the food was excellent. We went with another couple and never had a problem finding things we liked. If anything we went up for seconds quite frequently. There is a large variety of different types of food as well as some authentic mexican dishes. It's one of the biggest adjustments coming back home - not having already cooked meals at the scheduled times! Never had any problems with the food not being warm/cold. I guess the only negative thing was that more often than not we forgot to grab utensils!

Bars
Definately the pool bar was the favourite amongst our group. The bartenders were great, very fun and will have your drinks ready for you when you go up. In the evening we mainly used the bar in the courtyard as the sports bar was crowded with kids on spring break. The sports bar is open all night so you'll never be left thirsty! We avoided the disco as it was during spring break period and the unfortunate side of being able to use the other resorts is that all the kids came to the Tequila after 11 to go to the disco. Nonetheless it did provide some entertainment once the shows were over.

Entertainment
The entertainment staff work tirelessly to ensure that everyone is having a great vacation. The nightly shows definately were entertaining and we made sure not to miss them. At the end of the week we started to wonder if they got days off since we saw them everywhere. You will find you can't get their signature song out of your head by the time the week is done.

Pool/Beach
Wonderful pool that is always being cleaned. The only downside is that it is separated by the lunch buffet and there is only one side with a swim up bar. So we spent our time on that side even though the other side seemed a bit nicer and was definately less crowded. The only time that we had problems getting a lounger was our last day as there were people that just arrived so it was unsually busy at the pool. It was a little chilly as you first get in but then is beautiful.
The beach is not far at all - never had to take the beach cart because it was a nice walk. 10 minutes top. If you want a nice treat try walking through the Yucatan resort - they have monkeys in their trees. Was an unexpected surprise! The beach is beautiful, even with the sandbags. There are tons of loungers for the Riu guests. If you walk to the left from the Beach club it gets less crowded as most people tend to hang around the Yucatan. Never really had any problems with people trying to sell us anything etc. If you want some great scenic pictures if you walk further down the beach (to the right past the Yucatan) there are no sandbags after all the resorts.

Excursions/Trips

We only did one trip through our hotel - the Coba Mayan Adventure with Alltournative. While we had a good time, we wouldn't do a tour in the future. We only got one hour at Coba and then the rest of the time was spent driving around to a zip line & cenote. Next time we will just go to Coba on our own to go at our own pace and not having to follow a scheduled timeline. We also didn't really feel the cost reflected what you got.

With that being said, we did purchase tickets to Xel-Ha through our Sunquest rep - great because it was an open ticket so we could go on whatever day we chose. We took a taxi there and back because with the four of us it worked out to be cheaper instead of paying the extra $45 to use the tour bus. This way we were able to leave when we wanted to as well. Xel-Ha was a great day - plenty of stuff to do for everyone. Great for beginner snorkelers - there are lots of fish and you don't need a guide or anything like that.

We also did an unadvertised trip to the Jungle Place monkey sactuary. It was something I found about on tripadvisor and I'm so glad that I was able to make an appointment. It was an amazing experience that made the trip. Definately look it up on here and make sure you book early!

Shopping/PDC

We walked into town and then either walked back or took a taxi. The walk was lovely and it's very safe. There's even an aviary on the way into town that you can see parrots & flamingoes. We didn't explore too much - just did 5th avenue and walked on the beach. Had lunch at Senor Frogs which overlooks the ocean & the ferry pier. Definately make exploring PDC a must do! It's very safe, we even went out to the Blue Parrot and walked 5th avenue at 3 am! There's also a small shopping complex right beside the Tequila which comes in handy for last minute souvenirs and anything that you might have forgotten (they have a drugstore/bank etc). Every other night there were some vendors on the resort however they are usually priced higher than elsewhere. Definately barter!

Money
Definately do a little research before hand to make sure you are getting a good exchange rate. Since I have a Scotiabank account I was able to withdraw money at their ATM's for no charge. This way we were able to use pesos which more often than not worked out to be a better deal. That being said make sure you know what the conversion is and if you are taking a taxi get the price quoted in pesos instead of US so you know exactly how much it will be. The hotel will break large bills for you if need be.

Overall it was a great vacation and I would definately recommend this hotel. Our only downside was that we went in March when there were a lot of kids on spring break. Don't worry about the travel advisory for Mexico - you are very far away from the border problems. Just have common sense like you would in any other major city in north america. Never once did I think I was in danger!

If you are interested in golfing there is a great golf course on the same street as the resort. Your tour rep can call and get you a tee time almost any day that you want. They started late (1 pm or so) to save some money with the green fee and were still able to play all 18 holes. They take pictures for you and you get a nice compilation at the end which I thought was a nice touch.

PS don't forget to bring some long-sleeved shirts/sweaters for the evening - it can get chilly!

Feel free to message me if you have any questions.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank malibukiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk, England
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 March 2009

My husband and I thought the Riu Tequila was excellent and cant wait to go back.
We thought for what we paid we got a brilliant hotel.
*We thought the rooms were very clean and spacious.
*The food was good although the buffet restaurant does tend to do the same sort of things everyday. There is a Mexcian, Asian and Steak House there and we went to each twice and so over 2 weeks you get a variety and we thought the restaurants were lovely.
*We thought the entertainment staff helped make our holiday. We are both 24 years old and thought that as a young couple on our own they really helped to make the holiday fun and to have a laugh in the day time playing the games. The shows are quite good but a bit samey in the evening so if you can go out to other things on the odd night that would be good.
*The resort was nice and the Tequila is definetly the best out of the Playacar Club hotels and has the best atmosphere. The beach is beautiful and isnt far at all! We thought we would miss not looking out onto the beach like you can in Cancun but it was fine and was nice to be able to walk to the beach and get out of the hotel for a while and you can get a shuttle there if you dont want to walk.

Tips:
*Take insect repellent. Only got bitten watching night time shows not in the room though.
*If you want the other restaurants in the hotel book before 9.15am for the same day.
*Dont try and walk to Playacar! it isnt far but we walked as we were told it was at the end of the road and it took 30 minutes and at 32 degrees that wasnt fun! Taxi is 50 pas.
*Better to take Passos than dollars as its a much better rate.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank LauzKro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabama
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 21 March 2009

I like bullets so here we go.
* Food; Buffets were Good but same thing every day. Had to get up at 6 to get one of the specialty restaurants. Not worth it. It was a crock of BS. The lines were atrocious.
* Facilities were excellent. Rooms were clean and well maintained.
* They don't like Americans.
* Beach was great. Pool was great.
* Their dress code changes by the day. Especially if you are Americans. They decide what is acceptable based on your nationality and tip. They dont even know among the staff what is acceptable.
* Drinks are really weak. Beer is Beer so it was OK .
* Cleaning staff is great. Waiters dont know their place and have a condescending attitude.
* Beds are hard as Hell ! Literally.

Most RIU's are great. This one needs some work.

  • Stayed March 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank war1eagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#25 Family Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Mexico/Riviera Maya - Playa Del Carmen

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