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“An amazing place and a wonderful wedding”

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ClubHotel Riu Tequila
Ranked #55 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Neath
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“An amazing place and a wonderful wedding”
Reviewed 4 September 2010

Stayed in the Tequila in May 2010 in a group of 14 for my wedding.
Had a nightmare at first with Thomson as they kept getting the booking wrong and only received our flight tickets the day before leaving. When they finally arrived after chasing for weeks turned out my partners family had all been put down with the incorrect surnames. As this was the day before we couldn't get them ammended until we arrived at the airport!

Once arrived at the Tequila I can safely say we had stepped into heaven! The whole holiday was amazing with brill food, drink, accomodation etc. We did unpack in a regular room but once they were aware that we were the bride and groom we were upgraded immediately. They could not do enough for you and all requests were met with regards to the wedding.

It was the most amazing day that I had always dreamt of with no problems apart from my flowers being delivered to my room instead of my parents as instructed. This was sorted quickly with no worries. The garden for the wedding was gorgeous but absolutely boiling as there was no breeze and no cover. Once the ceremony was over we had a few photos with our guests and then the two of us taken to the beach in the buggy. Ate in the steakhouse which was absolutely gorgeous and we were put on one side of the restaurant which was ours for the duration. Although there were other guests in the restaurants it was still private and no worries about anyone else being there.

I would tell anyone to get married in the Riu Tequila as they are fantastic as it is dealt with by the hotel/Riu and not Thomsons. If you wish to sort a special meal or ocassion out whilst there I would definately approach the hotel rather than Thomson as we booked an anniversary meal through thomson in the Asian restaraunt with banners etc to be placed up in the room and petals etc on the bed. These requests were not done and worse we were not booked in the restaraunt!! Luckily the hotel sorted the Thomson error and made last minute arrangements for us!!! When we spoke to Thomson reps they just kept passing the buck between them all and not actually sorting the problem.

Overall what an amazing place/holiday and I would definately return. If you are getting married or thinking about it and would like more info please contact me.

  • Stayed May 2010, travelled as a couple
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3 Thank dazsazNeath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Witham, Essex, England.
Level 4 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 September 2010

Can only agree with all the great reviews this hotel gets. The staff can not be more friendly or helpful!
Food was great, loads of choice, always hot and tasty. Ate in the steak house twice and the steak was so tender. The oriental was self service but the food very good. Mexican was ok but they had Mexican nights in the main restaurant and they served the same dishes there. Never any problem getting booked up. Sevice in the restaurants and the bars was always very good.
The cocktails in the bars were great, they always had plenty of staff working so you never had to wait to be served. Wine is not very good, although the red was the best and drinkable!!!
Never had any problems finding a lounger either by the pool or on the beach, some people do put their towels out to save them but there are plenty around.
Our room was cleaned beautifully every day and often found various towel art animals on our bed when we returned.
The entertainments team were fantastic, daily activities around the pool and great shows in the evening. The Grease show was the highlight, very professional.
My husband and 18 year old daughter went to XPLOR and had the best day, booked with Thomsons, thoroughly enjoyed themselves. The whole family swam with the dophins which was another fantastic experience. We booked at the tourist box at Walmart near 5th Avenue cost $105 rather than $160 that thomsons were charging.
We were advised to take Mexican Peso with us but found everything is priced in dollas so then had to be converted back to pesos, I would therefore recommend you take dollas if you want to book trips.
All in all we had a great holiday and certainly would recommend Riu Tequila to anyone. Enjoy!!!!!

  • Stayed August 2010, travelled with family
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1 Thank Liz54ar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staffordshire. england
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 30 August 2010

have just returned from Clubhotel Riu Tequila and have not got one bad thing to say. Everything on this holiday was perfect. The Riu chain have got it right. The cleanliness was second to none, never saw one place that needed any attention. Our rooms were cleaned by Gilberto who was excellent, doing the towel art daily much to our sons pleasure. Our favourite bar staff was Rossy who looked after excellent in the pool bar in the evenings.
Their all inclusive is excellent, no restrictions on drinks and cocktails galore. No pictures of the cocktails just description so do as we did - try them all!!
Food excellent, Asian and Steakhouse very good and on Tequila grounds.
Mexican in the adjoining Yucatan. We ate at the Yucatan 2 lunchtimes whilst at the beach but in our opinion not as good as the Tequila and my boys nicknamed in the 'Yukatan'.
Mexican speciality there not worth a second visit.
Beach is excellent and always loads and loads of sunbeds.
Staff at the Scuba and watersports centre on beach not too helpful, take it or leave it attitude.
Sunbeds by Pool area hit and miss, but people flit between beach and pool so can always find one somewhere by pool. Big effort by staff to move resevered towels off if not attended, good idea in my opinion.
Riu entertainment team very fit and energetic. Shows quite good to watch although all are mimed.
Shows finish at 10.30 but then can go on to adults disco if you wish.
Our first week the humidty was overwhelming, we were like limp lettuces, but week 2 the afternoon showers came which cleared humidity.
We were told that mosquitoes were big problem, but I who am normally bit to death only had 3 bites. Used spray every night and plug in in room and think that worked. Gardeners also sprayed frequently.
Went on trip to swim with dolphins through Thomson on the 'Brit trip' which was combined with a catamaran cruise and trip to island and was cheaper than main package pushed by your operators. Good experience and felt and natural as it could be.
Photos and DVD a real rip-off but what other choice do you have?
Playa del carmen visited one evening in a taxi. Lovely resort with lots of shops, bars and restaurants. Street entertainers down the McDonalds end - no real need to do the rest as that area the best.
Lots of the trips appear to be to various 'theme parks' goods days out but very expensive when you have 5 to pay for and my 3 boys were happy at the hotel so why bother.
Riu Palace not able to visit as they pay extra for exclusivity but looks very nice.
Riu Playacar looked nice too, went in the day and night for a mooch, but could not fault Tequila so stayed put.
Flights and transfers excellent.
Want to know anything, please ask.
We will definately be choosing a Riu next year, maybe Cuba, hope it lives up to Tequila standards.

Stayed August 2010, travelled with family
Helpful?
4 Thank voyager51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Level 5 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 August 2010

The RIU Tequila is a great place to stay in PDC
Transport to hotel – If group transport is included with your package it will take up to two hours because you will wait for others before the bus leaves and you will stop at a number of resorts to drop others off. Additionally you may stop to pick up beverages along the way. This can be a lot of fun if you have good people on the trip and you like to see the other resorts. The next option is non-stop transfers. In my opinion this upgrade is usually not worth the cost because you still wait for the vehicle to fill up, you just get dropped off first and picked up last. The other option is Private, non stop. Someone is waiting for you as you leave the airport and away you go. Less than 1 hour
Location – Not on the beach but still very good. You cross the street and walk 1/3 mile or so under a covered walkway to get to a beautiful beach. There is also a trolley sort of thing if you’re willing to wait for it. While at the beach you can use the RIU Yucatan or RIU Playacar for loungers, pool, restroom, food and drinks. 30 minute walk into town or 50 peso cab ride. Also, we paid 400 pesos ($30) for taxi one way to Akumal for snorkeling, 320 pesos ($24) for the trip back. Taxis can usually hold up to 4 people.
Grounds – large and very well maintained. Recently updated. Lots of cute critters running around. We’ve experienced very few bugs. The walk from your room to the dining areas, pools, etc. can be quite a hike.
Check In – Went quick. Some fruity drink was served as we waited to register. We were early so they suggested we go have something to eat and check back for our room. We left our luggage, went into some very nice changing rooms to put on our swimsuits and away we went. Came back an hour or so later and were escorted to our room. Towel art on the bed and luggage stacked neatly.
Pools – large and clean. Yes, the towel game is played. Yes, certain folks wake up and sit at the swim-up bar until it closes. Lots of different languages being spoken. Topless allowed on beach but not at the pools. Animation team keeps things hopping all day long.
Rooms – Recently updated. Very nice with towel art on the bed quite frequently. Very clean and no musty smell like a room nearer the beach. Shower only. Lots of marble so it can be slippery and noisy. Nice balcony with pretty view of grounds. Beds are very firm, but this has been the case in just about every resort we have stayed at in Mexico. We never have a problem sleeping in them. This is a large resort so make sure you let them know in advance if there are traveling companions you wish to be close to.
Food – Good for an AI. Lots of variety and theme nights, but it is still mass produced food. Breakfast is good with cook to order stations. Lunch is different depending on where you eat. Burgers (different patties at different locations – some tasted like meatloaf), hotdogs (yuck), pizza, chicken nuggets, salads, desserts are all over. But there is much better food available if you look for it. The RIU Yucatan usually has something going on down by the beach – BBQ, Paella, etc. Dinner at the buffet is okay and we always found something to eat. The specialty restaurants can be good or okay depending on the night. More and more the specialty restaurants are becoming less special as they will have buffets for everything except the main course. The Steakhouse was at the RIU Yucatan so it was a bit of a hike, though it was nice to be down by the beach. 24 hour snacks in the sports bar are pretty lame. Round chips out of a bag and orange glop for cheese, microwavable burgers and dogs, some fruit or a salad in clear plastic containers.
Liquor – Beer was being switched from Corona to Dos Equis. We like both. In the room there was a four bottle liquor dispenser with white rum, gin, vodka and tequila. All of it was pretty bad except for the Cuervo Gold Tequila. The in room fridge has sodas, water, tonic, and a few beers. Smallish plastic glasses for drinks at the pool. They do have decent booze if you ask for it. Jim Beam, Beefeaters, Havana Club, Schmirnof, Johnny Walker, Pernod, etc. The pool bars have a more limited selection than main bars. Red, white and sparkling wine are available but they aren’t anything to write home about. Yet, It was fun to have Mimosas for breakfast one day. If you want more liquor in your drink, or a specific brand all you have to do is ask. The bartenders work very hard and are great. Tip them occasionally. I can never understand how people can say their drinks are weak when there are so many folks who need to be helped to their rooms before noon.
Shows/Disco – The show are pretty typical for an AI. They vary by night and can be acts brought in or audience participation shows put on by the Animation Team. You will miss most of the show if you have a late night seating at the specialty restaurants. They can be a lot of fun and usually end by 10 or 11 at which time the Disco opens. Most AI discos draw a pretty small crowd. This wasn’t the case here. It starts to get busy the later it gets. I think this is because some of the other RIUs don’t have a disco and direct their guests to the Tequila. I really like that because I have been to other AI discos and there were about 10 people including the bartenders.
Staff – The reason we keep coming back to PDC and the RIUs. Friendly, hard working, courteous folks who go out of their way to make sure you have a good time.

  • Stayed January 2009, travelled as a couple
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Helpful?
1 Thank GregT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2010

Well i must start by saying that your holiday starts as soon as you step off the aeroplane where you are greeted by traditional mexican people playing music, as soon as you get your cases there is a bar, where you can get a chilled beer and soft drinks and if you are travelling with Thomson you will have your own bar on your coach, where you can get traditional Corna beer, at a small price.
You then arrive at your hotel where you are greeted with drinks and great hospitality, the reception area is outstanding, you soon get your key and you are set to go, you don't have to drag your cases in the heat. The rooms are welcoming and outstanding i am sure you will be pleased. Your cases will arrive shortly and you just need to give the porters a little tip.
Moving on the resturant staff and animation team are friendly and polite nothing is to much trouble. There is a choice of food for everyone and the steak house is fantastic.
The shows of a night time and brilliant and are packed full of fun. You have kids club and then the evening entertainment and if you want to carry on check out the night club on site, all english songs. If you get a bit peckish of the night time go in the sports bar and grab a snack in the air-condtioned room. (24 hour).
So don't think twice just get on the internet and book it, it is worth it!!
Any questions don't hesitate to ask me :)

  • Stayed July 2010, travelled with family
    • Value
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Helpful?
2 Thank Leab_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dundee
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 August 2010

just back from 2 weeks at riu tequila and we all thourghly loved every minute of it .from the minute you arrive till you leave the staff cant do enough for you .you can join in the activites if you want you can get pampered if you want or you can laze about the pool and get served a huge verity of cocktails served by the amazing bar staff .the food is absolutly out of this world there is everything you can think of we tried the steakhouse 2times its excellent but didnt bother with the mexican or asian as they had themed nights in the main restaurant.all the waiters and waitresses were amazing the entertainment staff worked endlessly to put on excellent shows everynight everything about the holiday was superb even the cheeky little racoons who visited every day .remember you can use 2 of the other riu hotels across the road from this one and 2 up in cancun thats well worth a visit so is swimming with the dolphins but make sure you get the best deal we got the kids free with 2 paying adults

  • Stayed August 2010
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Helpful?
1 Thank jannettedoig123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, United Kingdom
Level 5 Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 29 August 2010

My wife and I stayed at this ‘club hotel’ mid August. We are both in our early 50’s with a young outlook. Mexico is a 10 hr flight from Birmingham (UK) with a 6hr time difference. With this in mind consider premium seating. The Hotel is approx 1hr 20 mins coach transfer from Cancun airport.

The resort is typically Riu. By that I mean very clean, excellent service, very good food and accommodation to match. The rooms are in two storey blocks (total 16 rooms per block) spread amongst well-manicured lawns and gardens that encircle the resorts central pool and secondary restaurant. The pool is subject to continual cleaning and the water tested twice a day. In the grounds be prepared to see some of the local wildlife walking around, Agouti’s, Coati’s and the inevitable Iguana lizards. The Tequila is set amongst a group of other Riu hotels that you can also visit and use some of their facilities. The Tequila does not have a beachfront position but either a short walk or buggy transfer will get you to the beach in minutes. One of the other Riu hotels fronts the beach so you can use the facilities – eating, drinking etc. This and other hotels are positioned on a private road some 5 minute taxi ride or 35 minute walk from Playa Del Carmen, a town worth visiting. Although the exercise of walking is helpful to burn off the excesses of food & drink my advice is get the taxi, certainly for the return journey – it gets to hot to walk. However the walk does take you past some very nice properties, a little shopping centre and a group of preserved Mayan ruins.

The rooms are spacious, well equipped, small terrace / balcony, shower, loo, hairdryer, iron and board etc, fridge re-stocked every other day with beers and soft drinks and a bank of optics…hic.. TV with reasonable channels, and of course the most essential air-con and ceiling fan – you will rarely turn either off! In the approach corridors there are also ice cube making machines. Since your room are in a block of 16 be prepared to accept some noise from either guests returning late / early or children. Room cleaning, making the bed etc was excellent and many days we had towel art, petals on the bed and beer on ice etc. On our first day we also had a fruit platter and a bottle of sparkling wine.

The Tequila has a number of bars and for the evening there is reasonable entertainment. The main restaurant is near to reception; here you can have breakfast and evening dinner. The usual carved fruits and ice carvings appear. All well presented, excellent choice of self-service foods with very good service. If you prefer a change of dinner environment you can book a table in the Asian restaurant (Chinese food, Sushi, duck, sweet & sour etc) which is self-service or book a table in the poolside restaurant for a five-course steak /chicken or fish main meal with waiter service. Both worth visiting. The house wine, red or white, is something that perhaps Riu should change but of course they are catering for all tastes, for 20 dollars it’s worth buying a bottle of sparking wine (what they refer to as Champagne) for meals at the poolside restaurant.

The walk to the beach takes about 5-6 minutes via a tree lined paved avenue. Beautiful coral sand (it doesn’t get hot), usual palm tree’s for shade and enough loungers to stretch out on. Bars etc within easy walking distance. The sea is warm but can be ‘choppy’. Coral debris, stones and shells can hinder getting in and out of the sea – but that’s something to live with. Once in it helps to keep you cool and if the waters are calm enough then remember to take with you a bread roll from the restaurant?… you can feed the fish by hand. Nothing larger than tea plate size but it passes the time (they may also nip at your toes and legs – but nothing to worry about)

Weather – most days I suspect the temp was hovering around 90-100 (damn hot if you are from the UK) with the occasional 10 minute thunderstorm / downpour at any time of the day or night. If you are getting married on the beach then get someone to carry an umbrella or two – just in case (there are actually umbrella’s in your room). With the heat and wet – Mozzies! Yes, expect a bite or two or three or four….. take repellent and cream etc.. and use them.

Would we go again – yes as a family / friends group. But as a couple we would prefer a more personal environment. The Riu brand is excellent and currently they don’t cater for adult / couples exclusivity, perhaps they should?

Pete & Jen, Telford, UK.

  • Stayed August 2010, travelled as a couple
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Helpful?
3 Thank telfordpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Mexico/Riviera Maya - Playa Del Carmen

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