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“Fabulous holiday”

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Hotel Riu Palace Mexico
Ranked #28 of 209 Hotels in Playa del Carmen
Bridgnorth, United Kingdom
Level Contributor
77 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Fabulous holiday”
Reviewed 20 February 2012

We stayed here from 2nd February to 16th February for my 50th Birthday.
We booked with Thomson holidays in the travel agents and got the internet price. To upgrade the room to a fountain view room Thomson wanted £54 per room per night, however if you email the hotel beforehand they will upgrade for 60USDollars ( £40 ) per night. We had a top floor outside facing room and were happy with this ( saved £540 for trips )
Our first trip to Mexico and we loved it
Fabulous hotel, food, cocktails, rooms, beach, poolside and waiter service, I would not hesitate to recommend this hotel to my best friends ! I shall certainly be visiting other Riu Palace Hotels in other countries.
The staff decorated our room for my birthday and sang Happy Birthday to me in the Krystal Restaurant ! The hotel also celebrated Valentines Day by giving all the women a red rose, which was a nice touch.
In my opinion, the other Rius in the area were not as good, Diluted drinks and more noisy.
Walked into Playa Del Carmen, 5th Avenue, a few times, a casual 30 minute walk either along the roadside or along the beach, ( believe me you do need to exercise to prevent weight increase) A taxi cost 70 Mex Pesos,
Booked day trip to Chitzen Itza, with Thomsons, probably more expensive but well worth it, as had an excellent guide.
Did "Trainer for the day", swam with dolphins, had approx 3 hrs in the water swimmimg with dolphins/manatees/stingrays/sharks. It was a great experience for my Birthday treat,
We took the local bus from 5th Avenue to Tulum to visit the Mayan Ruins and beach and saved money compared to an organised trip. You could also travel up to Cancun for the day and use the Riu hotels for meals and drinks.
The trip to Si'an nature Reserve was good to see dolphins and turtles in natural surroundings
and for snorkling.
To sum up, yes I would go back to Mexico and to the Riu Palace Hotel however there are so many other places to see in the world.

Room Tip: Email the hotel beforehand,
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  • Stayed February 2012, travelled as a couple
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5 Thank lovesholidies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tyler, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2012

Visited first week in February 2012. Only one day of rain (staff switched gears to find things to do!). We have visited Rie Palace in Costa Rica, and one in Cancun. This is very best beach! Lovely Palms, ots of chairs fro beach and pools.Exceptional staff and food. Took eco tour and into city twice. No concerns for security.

Only two elevators and they go through service areas at the gorund level where food service and beach are located. So, if knees are a prroblem a ground level room would be best! 1st floor is lobby level and will require stairs.

  • Stayed February 2012, travelled as a couple
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Thank tytx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, TX
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 February 2012

We stayed at the Riu Palace Mexico in May 2011 for my wife's 30th birthday. We consider ourselves 'seasoned' Riu guests.. this is the 3rd different property we have visited in the past three years, all in Mexico.

As we expected, the property is clean and in great condition, the food and entertainment is fun, and the staff is very very friendly! Our only minor gripe would be the check-in process... we arrived around 12pm the day of check-in and were greeted by the front-desk staff. They informed us that our rooms would not be available until 3pm. No worries, the restaurant, beach, pool and all other facailties were open and ready to be used. We were told our bags would be brought to our rooms when they were ready. Well come to our surprise 4 hours later, the bags were still in the lobby and it seems like they were completely forgotten. No worries though, it's vacation right!

Anyone who has visited a Riu Palace property will knows what to expect and can be reassured about the quality of the food and staff. Everyone goes out of their way to make you comfortable... awesome!

We visited the Spa during our trip for a massage... Yes services seem pricey, but $20-30 for mani or peti and up is about normal for any resort. Once again the staff was very gracious and did a great job.

Last but certainly not least is the beach. This Riu is situated on a very large piece of property and no kidding the beach is HUGE! The water is probably at least 200 yards from the edge of the resort which is awesome. The sand is clean and the water is crystal clear and warm. The resort provides plenty of lounge chairs and there is a large group of palm trees between the pool and the sand that provides lots of shade. The resort was fairly full when we were there and we did not have much trouble at all finding a shady spot (this can't always be said about other resorts we've been to in the past). There are bartenders continually circulating amongst the lounge chairs with drinks of all sorts (water, mojitos, pina colladas, and more)!

To conclude, we had a great vacation and eagerly look forward to our next trip to a Riu. As the tag-line says... "I want, I want to go to Riu.. I want, I want to go to Riu!"

  • Stayed May 2011, travelled as a couple
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Helpful?
1 Thank hastres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davenport, Iowa
1 review
Reviewed 19 February 2012

Lovely accommodations and friendly staff that could not do enough to please. Nice selection of food on the buffet and at the restaurants. Great beach access and the on-site pool was quite nice. There was different entertainment each evening and lots of activities. Musty odor in the rooms due to the heat & humidity and expect to pay extra for in-room WIFI (although it's free if you use your laptop in the lobby).

Room Tip: Garden view rooms facing East get the prevailing breeze and avoid the heat of the afternoon sun.
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  • Stayed February 2012, travelled with friends
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Helpful?
Thank T0TE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COTTAGE GROVE MN
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 February 2012

We stayed here from Feb 11th til Feb 17th 2012. Without re-writing too much of the previous reviews maybe we can at least validate some or debunk others.

Safety- Extremely safe, like a gated community inside another gated community.

Hotel Staff- They are the most friendly and approachable we have met.
This is our 13th time to Mexico, so that is saying something.

Food- We are not much for "scheduling our dinner" so we bypassed the specialty restaurants. However we did take full advantage of the nightly dinner buffet and just to give you a quick idea, on one plate I had Roasted duck, pork loin hand carved or course, 6 different types of sushi and I think there were at least 10. Ahi tuna, peel and eat shrimp about the size of roll of nickles. This was all on an average night. The food during the day was hit and miss. You could eat at the Tequila or the Yucatan for breakfast or lunch, but not dinner, however we had friends at the Tequila and got permission to have dinner with them there. It was good, but not nearly as good as the Palace.

Rooms- We had room 2127 and thought it was pretty nice
Beach- There is a lot of it. It is very nice and yes you do have to get up and stake your claim if you have a particular spot in mind, but you will find a spot if not.

Drinks- It is what it is. Never the same from one day to another or one bar to another bar, ya just gotta put in a bit of trial and error to find your favorite.

Grounds- Beautiful, will be interesting to see how it is remodeled. The Yucatan and Tequila are older and in much more need of the remodel.

Would we go back? That one is tough. Would have to see how the remodel goes,and the packages that are offered.

Room Tip: The higher the better, but there are NO Ocean views.
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  • Stayed February 2012, travelled with friends
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Helpful?
4 Thank OXROXS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 February 2012

A party of ten of us stayed at the RIU PALACE MEXICO in January , we went over to renew our wedding vows.
The majority of the guests are American and Canadian.
The hotel is lovely,ok , it's dated but that wasn't a problem, even for a fussy person like me, and its due to be refurbished later this year. The grounds are beautiful and make you feel so relaxed.

We didn't try the pool, just went to the beach, (it did tend to cloud over about 2-4pm maybe it's just the time of year) and it was a little warmer by the pool when the sun went in.
,
you could always get a drink on the beach they used to bring a selection around through out the day.

Spa: You can get a massage on the beach, expensive, but worth it. I went to the hairdressers in the Spa and I came out with what I wanted perfect even with the language barrier, that never happens at home ! !

We tried the Japanese, Krystel and the Steak house restaurants, all nice inside but the food and the service were not as good as the buffet, that's just a personal point of view.

Rooms kept clean and tidy by the room boy's, the bar staff always quick to serve with a smile.

Entertainment: good, not brilliant but the staff work so hard, and you can always go over the road to the Tequila for a dance.

The staff at this hotel are a real credit to it,from the catering staff,bar staff,waiters, room boys.. they all made our stay so good.
The only let down , are the Reception Staff,(it would depend who was on duty) they weren't interested or helpful. We did have a medical emergency one night,the man on reception was so slow to react and unhelpful that if we didn't have a nurse and a paramedic with our party who eventually got the lady to hospital I don't know what would have happened!

Trips: We went on the bar crawl, it cost for two people £90 UK pounds, you go to two bars and get watered down drinks then much later on in the evening to Coco Bongos,the 20year olds in our party liked it, but we thought it was a total Rip Off.
If you want to do any trips dolphin,catamaran etc come out of the hotel, turn right walk a few yards down the road, you will see some shops and kiosks you can book the Same trips at the kiosks for much less.

Finally, we renewed our wedding vows on the beach, Marco the Wedding co-ordinator made our day so special it was everything we wanted and more, the hotel staff also went that extra mile to make our day perfect.'
If anyone would like information on weddings please e.mail me.

Room Tip: Rooms overlooking the lovely gardens are the best.
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  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank jasmine078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winkler, Manitoba, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 February 2012

Been to RIU Palace Mexico 2 times now. Both times were excellent! Great service, friendly staff, felt spoiled and catered too! The only down side is the beds and pillows could use up grading to something softer and more comfortable. The pillows in the rooms are hard, but you can request softer ones. The softer ones were better, but need replacing as they were getting lumpy. That would be our only complaint. Everything is amazing!

  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Mexico

Property: Hotel Riu Palace Mexico
Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Official Description (provided by the hotel):
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen

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