Just got back from a week at the Riu Palace Mexico. The hotel is one of two Palace Brands of the RIU chain in Playa del Carmen. This is the 2nd time we have stayed at this hotel, the first time was 2 years ago prior to the renovation.
I felt the renovation was an upgrade on all of the public spaces. The pool area went from being a very large pool to 4 smaller pools. During our last visit, the pools were so cold, we hardly went into the pool. Because they broke up the pools, the temperature of the water was way better and we spent significant amount of time in the pool. Additionally, they moved the pool bar from the side of the pool, to right in the front. The back side of the pool bar has 2 infinity ponds and a large sitting area overlooking the ocean - very nice way to end the day at the pool or just to escape and get some shade if needed. (I would mention to be very careful on the tiles - they are very slippery and as the day goes on the steps to/from the ocean are very hot (they are a charcoal gray tile). Restaurants received an upgrade, including food - far greater choices than I remember before and more trendy food including lobster, tapas, and a carving station. (They always had a carving station, this is just an upgrade in the food space). Lobby is much better - previously, there were giant doors in the lobby and that space was air conditioned. Now the whole lobby is air conditioned. Additionally, they added a Cappucino Bar in the lobby.
The private spaces in this hotel are not an upgrade from before, they are very open. There is a bathtub (whirlpool tub that didn't even work) in the midde of the room and a very small closet with no ventilation for a toilet. It was very bizarre. There are 80 rooms that have a curtain by the bathtub to allow for some privacy, I would certainly ask for one of thoswe rooms.
The hotel management was very visible. They were always asking if everything was ok and the service at the hotel was extraordinary. I would stay again if for no other reason than the service was excellent and was so personalized. They really made it a special trip, there is nothing bad to say about the service in any aspect of the hotel.
The property has a great beach, a beautiful courtyard with fountains (very impressive fountains I might add, wonderful chandliers in the hotel lobby....the beauty of the hotel adds to the ambiance of the hotel and the service.
There are no disco's at this location, it is relatively quiet - if you are looking for a party, you need to go across the street to Riu Tequila. The property seemed to be kid friendly, as I noticed more kids this time than the last time we were there.
We will be back, again! Thanks for a great trip!
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen