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“Riu Palace Mexico”

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Hotel Riu Palace Mexico
Ranked #30 of 212 Hotels in Playa del Carmen
Reviewed 24 April 2013

I visited this resort in March 2013. We had an early morning arrival and we were afraid we wouldn't be able to check into our room until the afternoon, but this was not the case. We were in a room on the 2nd floor. Very nice room, clean and modern feel. All the food at the buffets was very good. We only ate at the Italian a la carte - that was very good too! The beach at this resort is the best in Playa del Carmen. Had a fantastic time.

  • Stayed: March 2013, travelled with family
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5  Thank Gecko911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 April 2013

This will be a rather self-censured account, since TripAdvisor’s system seems not to allow strong words of criticism. Anyhow, it is to be stressed very strongly at the beginning: all my critiques refer to architectural details, whilst the services provided to the guests in this hotel are really excellent.
RIU is really great at marketing the image of it’s palace hotels. However, it is far not so good at building a good resort hotel deserving the label of Palace category - at least as the architec-tural details of it’s Palace Hotel Mexico shows it. This hotel is a bunch of architectural inad-vertence - to put it mildly. The best use it could be to put to would be to take here classes of would-be architects and designers so as to show them what to avoid if they want to build an acceptable place. Those who designed it and who approved the design ought have been di-rected, in good time, to a far less intellectual profession like a street sweeper or a journal-ist/politician specialized in criticizing countries he/she does not even know.
The best, and really outstandingly good feature of the place is its personnel. It can well be felt that the local management runs it with meticulous care to all details. Reception desk’s staff is good, kind and quick to help. They really do everything within their power and possibilities in order to make your stay pleasant and solve your eventual problems related to it. So is, at an even higher level, the front-desk representative of the management, a charming, young, blond lady. Waiters in the restaurants, bars and at the poolside are impeccably good, too, well-mannered, helpful, friendly, always at hand if the guest needs them. They have an aura of performing their tasks with gusto. Similarly good are, in their roles and ways, all the file and rank. A special feature is that large part of the personnel is Maya - very pleasant, likeable people.
As to the suite: Further to the bed and the usual pieces of furniture, there is a table with two chairs one can fairly comfortably sit to, and also a sort of small, padded sofa for two to sit side by side. The most important features: cleaning of the suite is good and daily, the beds always clean, the shower cabin is nice large. Sometimes the cleaning person forgets to lock the door to the balcony, but we never found any intrusion. And if somebody would ascertain along what a logic the cleaning person sometimes rearranges and/or reallocates one’s belongings left in sight, he/she will certainly deserve a nomination to the Nobel-prize in psychology (there is not such Nobel-prize, but should be established for the purpose!).
Beds: normal i.e. single ones are good, comfortable. The double or king-sized ones, well, they convey every motion by the one person to the other one, evoking the once great hit: “Sway with me…”. Not always pleasant... In the bed one uses sheets for cover. In the double bed upon request one can get individual sheets, but, strangely, double-size ones that are far too big and therefore not really comfortable - a silly error of the system.
As to the all-inclusive catering, the food is really plentiful, its quality is mostly medium to good, the choice is fairly good, at least for a stay no longer that 6-8 days, but mostly the same with very little variations. Drinks are as usual. The so-called thematic restaurants - Mexican, Japanese, Italian, Gourmet, - are cosy and elegant at the same time, Steakhouse a bit more plain. Food in the Japanese and the Mexican really excellent, but the choice is very limited and always the same. All of them are free of charge for the all-inclusive guests, but their ca-pacity is rather small, thus one has to ask for tickets. These can be had only for the same eve-ning. Counter opens at 8 a.m. and it may well happen that by then there are quite a lot of peo-ple waiting for the tickets, and a little later some of the restaurants are already fully booked.
Pool country is nice, absolutely well-kept, always clean, not too crowded, one can always find place. It is fairly quiet, except for the occasional rowdy troops of American students on vaca-tion. (The hotel management handles them really well.) Sunbeds comfortable, waiters regu-larly circulating taking orders for drinks. There is a two-sided bar: one side is conventional, the other serves people in the pool’s water. There is a strange feature, however, we already met in other RIU-place as well: cleaning personnel walk freely in the toilets all the time to do their tasks, women into the men’s room, men into the women’s. This may result sometimes a bit embarrassing.
There is free wireless internet access in the rooms. Signal strength near to the main building 4/5, at the far end of the wings sometimes 2/5, mostly 3/5. In the latter part one often feels that the connection is rather slow, even breaks up, and, from time to time, also the GMail in-dicates for some minutes that connection is lost.
So far so good. Unfortunately, the further parts and features of the experience are less attrac-tive.
The building is an U-shaped one of three levels with very long wings. All restaurants but one are in the middle of the U, whereas pool country and the beach are at the far ends of the wings. Those who like both to have breakfast and dinner and to enjoy the pleasures of the pool and the sea, have to commute to and fro - but it is a nice consolation that regular walks are healthy. As a matter of fact, the route across the park is beautiful.
Only in the middle of the U there is lift (elevator), thus if one’s room is far from it, one has to walk quite a lot. Moreover, although it technically goes to the ground level, its exit there is situated, with great inventiveness or gross neglect, so that it is almost entirely useless. Conse-quently, between the ground level and the above one one has to use the steps, but again, climbing steps regularly is healthy, too. Anyhow, for those who are not fanatics of such exer-cises, two more lifts at the far ends of the U-shape are sorely missing, just like that all of them should serve between all three levels.
As to the suite, hard to understand how one would design such one. First and foremost: there is no bathroom, at least not a conventional, separated one. Further to the abovementioned shower cabin, part of the room is equipped with a counter of twin washbasins, and - gee, gosh! - a tub-sized jacuzzi. Sweet and nice one would say, but between the room proper and this part there is only a thin curtain along the longer side of the tub, and nothing else to sepa-rate, although in such places one usually prefers privacy. More to it and to the glory of inad-vertence, in a considerable part of the suites there is no curtain at all - providing a free of charge peep-show. The curtain is roughly at 0,5 meter from the edge of the bed. The toilet-cabin at least has a door to it - absolutely penetrable to all sounds! -, but it is so small that even medium-size people feel very uncomfortably inside. The only way to use it relatively comfortably is to send away everyone else from the suite and leave open the door. And utter defect of a design: the toilet has no forced ventilation at all.
Floor of the shower cabin is slippery like ice, but upon request special no-slip mat is provided, so it is perfectly safe.
Suite of utmost inadvertence: there is a difference in level between the part of the room where the beds are and where the table and the sofa, so one has to go down on steps. Blödsinn, the German would say, absolutely rightly. The steps are of pitch black material, and built so into the floor that if one goes around the bed, the steps form a pit in the walkway, invisibly black in the night, and it is easy to fall down on them. Every night I put a large suitcase on them so as to block the way into such a mishap.
Suite of utmost inadvertence: tables, other flat tops of furniture are covered with glass plates of needle sharp corners. Better not bump into one. Jacuzzi: it is nice deep, so that better not get into it or out of it without a helping hand. There are no handholds situated so that one could use them when getting in or out. On the other hand, there are two handholds of thin horizontal flat plate in the inner sides of the tub, formed and situated so that if you slip up, you cannot avoid bumping into them, getting a really hard and sharp punch. Unbelievable how one could be such a dumbo to design them, and even more so to accept this design - but this goes for many other parts and features of this Palace.
One of the crucial problems of hotel-technologies is how to perform the “dirty” and the “clean” chores of daily cleaning the rooms, the toilet, the bathroom, making the beds, washing the glasses, etc. without messing them up, and soiling thereby what must be clean. Here one person performs all the tasks of making the suite. Therefore one has to trust in the technology of the hotel ensuring doing all these and tapping one’s belongings are well separated from each other according to the rules and requirements of hygiene. The trustworthy representative of the management assured us, and she is beyond any doubt, that this is well-regulated.
Pure inadvertence of design: the noise-insulation of the suit varies from bad to absolutely non-existent. One can hear well, often quite disturbingly well when something is being dragged in the above suite, some people speak loudly in the corridor, the jacuzzi is working in the other suite or even the water is running into or out of it. If one’s room is near to the theatre at the middle of the U, the music of the evenings’ entertainment programs sounds like being per-formed in your own room. However, the farther stays one from the stage, somewhere down the wings, the lesser is the music disturbing, and around 11 p.m. it stops.
There is, of course, a TV in the room. However, it lacks the teletext facility, therefore one cannot search the programs, and this makes it practically useless. More to it, the TV is fixed into the wall so that it cannot be tilted and can be seen properly only from the bed.
Lighting - why, pray, do many hotels, this one as well, provide lighting that leaves the large part of the room in a half-dim light? And why, pray, there is no good lighting even in the bathroom for shaving, etc.?
And privacy again: walking through the beautiful, well-groomed park one can see into the suites on the ground floor. This means, of course, that having a suite there one feels like being in a showcase. Definitely attractive for exhibitionists!
TUI’s local people proved really helpful. We had some technical problem at the Cancun Air-port, and they do their best so as to solve it.
Part of the package was the flight with Condor Airlines. Their slogan is “Born to fly” , but, unfortunately, not to serve their passengers. When flying home, they caused us a lot of annoy-ance by mendaciously informing on their homepage that on Cancun Airport they provide online check-in facility. Upon repeated trials this turned out a shameless lie.
Check-in time in Cancun Airport is most annoying three hours before scheduled departure. To make it much worse, the Condor flight started with an hour’s delay during half of it we sat already canned in the plan. Comfort on board absolutely deplorable. Only a starving wartime Vietnamese could feel not very cramped in these seats. Catering is near to nonexistent: during the 10 hour flight merely a dinner of very low quality and quantity plus some small thing serving as breakfast was given. Would not be very sorry never ever to fly Condor again.

  • Stayed: March 2013, travelled as a couple
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8  Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013

We have stayed at the Riu Palace Mexico 8 times previously (prior to the remodel of 2012). In the past, I could not say anything bad about this place. Everything is excellent. Last October, we returned to Playa del Carmen and, because this hotel was closed for renovations, we stayed just down the street at the Riu Palace Rivera Maya ( I reviewed that stay previously).

Now about this hotel after the renovations. At first my wife and I were a little shocked. We had seen pictures, but the changes were so dramatic, that we could not believe that it was the same place. We arrived at the hotel at approximately 3 p.m. and were offered our usual welcome drink, checked in with no hesitation, and told that our room was ready. We went to the room long enough to change to a swim suit and started walking around and looking at the changes. We loved it!!

The pool area is much larger. I must say the new pool area is very nice and you can find the activities, if you wish, or lounge quietly by the pool of your choice. We personally found the pool on the north side (the one on the left as you walk down from the hotel) a little quieter and very laid back. On the day we arrived, umbrellas and a large number of palm trees were used for shade around the pools, however, the second day we were there, they began installing an aluminum framework and canvas sliding canopies around the pools. These were great because you didn't have to continually move the umbrella base to stay in the shaded area. Be the time we checked out, these canopies were installed all around the pools, but, if you prefer, you could still opt for an umbrella. This setup is very nice.

The beach is unsurpassed. The palms trees for shade, if you wish, and the wait staff continually coming by to offer you a drink. The sand is very clean and it is raked a couple of times a week to insure that it stays nice. With the remodeling, they relocated some of the palm trees that had to be moved down closer to the water, giving you a even better choice of loungers in the shaded areas. Of course, they can be moved to sun at any time.

We only ate at the Mexican cuisine restaurant while we were there. Not because of the reservation system ( that is not really a problem), but we have eaten at all of the others except the Italian, which is new, in the past. I will say that in the past all of the restaurants were excellent, and this time the Mexican was no different. Everything was wonderful. We ate the other meals at the buffet and it is beyond expectations. I spoke with several people while there and they commented that there was no need to go to the theme restaurants, because the food at the buffet cannot be beat. I agree. The selection is great and the quality is wonderful.

Unlike the restaurants, we did manage to visit all of the bars. and received excellent service at each. One of the best changes in the hotel from the renovations was the pool bar. The tables and chairs are very comfortable and overlook the beach, with a wonderful breeze to keep you cooled.

I read others comments about the rooms and was a little concerned. However, the negative reviews about the tub and the small toilet area are not a real problem. If you are traveling with children or another adult that you don't know very well, it could be a problem when you shower, but otherwise, it is nothing. The toilet room is a little bit short, but, again, it doesn't pose a real problem.

In summary, you cannot go wrong at the Riu Palace Mexico. The staff goes beyond the call of duty, the décor is very nice, the grounds are beautiful and the beach is the best in Playacar.
I am sure that we will return to Riu Palace Mexico for our 10th visit as soon as we are able.

  • Stayed: April 2013, travelled as a couple
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8  Thank RetiredGary76016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013

I stayed at this wonderful resort from April 13-20 with 3 other people (2 couples). It took no time for me to declare this resort PHENOMENAL!

Check-in: There were only a couple people checking in when we arrived so we didn’t have to wait in line. It was very speedy service and the hotel staff was very diligent in explaining the resort map to us, as well as how to book a la cartes, etc. Right away from check-in you’re able to get a preview on how exceptional the service at this resort is. I personally loved the “Art Deco” look of the lobby, but I can see how it may be too modern/shocking for some, as the there is no hint of the Caribbean, Colonial décor of most resorts. You also have access to all the other resorts in the Riu complex with the exception of dinner (must be at your resort).

Room: As I mentioned before, I loved the Art Deco look of the hotel and the room is no exception. It has striking pink and purple features everywhere. We had a top floor, courtyard view room. It was immaculately clean. The room was also decorated for my birthday with balloons, which was such a nice added touch. There is a liquor dispenser in the room with Bacardi, Smirnoff, Tequila and Brandy. I’m not a very big person, but I can see how the toilet area could be a problem for some. I didn’t mind the open concept bathroom at all, but for families it may not be ideal. I was told that there are some rooms with curtains for the bathroom area, so perhaps if you need privacy, you may want to request that when booking. There is a separate shower and bath area. The bathtub has jets and can easily accommodate two people. WiFi is free for guests at this hotel. The signal in our room was ok, but found that it became significantly faster if we used our devices on the balcony.

Resort Grounds: The grounds of this hotel so clean! If you happen to walk by and see a plastic cup that someone has thrown on the ground, within minutes it will surely be removed. The staff does an awesome job at ensuring everything is perfect. The gardeners work very hard to ensure that the hotel grounds are perfectly manicured.

Beach: The beach at the resort, as with everything else is impeccably clean. The winds and waves were quite high when we were there, so you had to be a strong swimmer to venture out. There is beach service and the waiter comes around with lots of alcoholic and non-alcoholic drinks for everyone. There are no palapas on the beach; however there are more than enough palm trees to provide you with shade. You will also see the animation staff on the beach who do their best to ensure that everyone feels welcome.

Pool: There are multiple pools at this resort with something for everyone. At first I wasn’t completely sold on the idea of having multiple pools at a resort, since I am big fan of large resort pools, but I came to love the concept. The pool bar area obviously has the warmest and murkiest water by the end of the day, so it was nice to have the option to be in another pool that was more relaxing. The staff is always checking the pH levels of the different pools throughout the day, which I really appreciated. There are lots of seats at the pool and we never had to deal with the towel game. While we were there, the staff were replacing umbrellas at the pools with pergolas which gave the resort even more of an upscale feel. The pool service is wonderful as well. You are able to order what you want to drink. After lunch there the chefs also walk around with cold and sweet treats to munch on. I felt like a queen!

Food: The food at this resort is some of the best I’ve had (resort wise). The chefs really do take care to ensure both QUALITY and Quantity. They have themed nights at the buffet most nights so there is always something new to try. We tried the Krystal fusion, Guacamole steakhouse and the Miyagi Japanese a la cartes. I have no complaints of any of them. We would order different items on the menu and so we could try as many as possible. For lunch we tried the beach BBQ and the buffet by the beach. Both are AMAZING! For once, I actually gained weight on my vacation from how amazing the food is. I wasn’t afraid to try anything at this resort. The staff also provide kitchen tours which I highly recommend. This is the first time at a resort I've done this and enjoyed it thoroughly!

Bars: There are many bars at the resort. The lobby was my favorite for mojitos and blue corals. Mateo at the pool bar does an excellent job with drinks as well. The cappuccino bar has amazing espressos. We would often stop by there after dinner for drinks before the nightly shows. In terms of alcohol, they many different brands that you will recognize (Smirnoff, Bacardi, Finlandia, Absolut, Martini, etc.). Prior to coming to this resort, I inquired about spiced rum. Although I didn’t happen to see any the Riu Palace Mexico, the Riu Palace Tequila has an unlimited supply of Captain Morgan.

Nightlife: We went to the Riu Tequila for the disco a few nights. It was quite small and crowded when we were there, with LOTS of fog from the smoke machine. It was ok, however the real nightlife is in Playa del Carmen which is about a 5 minute cab ride. The animation team is always organizing groups to go into town after the shows.

Service: I love this resort, and most of my love is because of the service received. The service is top notch at the Riu Palace Mexico. You will not pass by a single staff member without receiving an “hola,” or someone starting a conversation with you. By the end of the week, it felt like I had known everyone all my life! A special thank you to Mateo at the pool bar, Cindy and Enrique who are part of the animation team and everyone else who made our stay so special!

Overall: Usually after my week at a resort, I’m happy to get back home, however at the Riu Palace Mexico, I could’ve used a few more days. I fell in love with this resort and will definitely be back in the future. The staff made me feel like family and really do a great job! The food, grounds and atmosphere is exceptional and I would recommend this resort in a heartbeat. It has something for everyone. Feel free to send me a message if you have any questions!

  • Stayed: April 2013, travelled with friends
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18  Thank GuyaneseMadness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013 via mobile

Wonderful food, the perfect location, and exceptional staff all contributed to making our vacation spectacular. Formerly advocates of Sandals, we will be undoubtedly staying with Riu resorts when booking our next vacation!

  • Stayed: April 2013
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5  Thank Namoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2013

We booked a family trip, seven of us, mom, dad, three daughters, one son-inlaw and one significant other for April. Five of us had never been to Mexico. We knew we wanted an all inclusive resort and boy, did we pick a good one. I know others complained about all the purple in the color scheme but we found it modern and refreshing. The breakfast buffet was outstanding and I think we ate at the Steakhouse four different times. The food and service was delicious. As we were all together for the nightly dinners and afterwards at the outdoor lounge, I must say this was my favorite time of the day. The evening entertainment was okay but . . . we had the most amazing waiter, Hiram. We would look for his section and be sure to sit there. By the second night he knew all of our drink orders and was just so friendly, he made us feel at home. Whenever we were waiting for rides, for our tour and our return trip to the airport, the doorman took care of everything. They would watch our luggage as we took last minute pics and they did so too when we first got there and couldn't check into our rooms. They said leave the luggage and go check out the beach. The cleaning people did a great job and anyone you ran into throughout the hotel and was friendly and helpful. The days spent on the beach were delightful and there was no need to go back and forth for drinks as they brought them around every 1/2 hour or so. If you are looking for a clean, friendly place to stay, I highly recommend Riu Palace Mexico.

  • Stayed: April 2013, travelled with family
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7  Thank tab1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2013

Having stayed at The Riu Tequilla 3 times with our teenage children,we had alwayspromised ourselves we would come back at a later date on our own and stay at The Palace.I took advice from previous reviews and asked for a room on the top floor(not noise of people walking above) and away from the entertainment and nearer the beach,quieter and easy to return to your room during the day if need be.Good advice indeed.
Breakfast was as big or small as you wanted with everything you could imagine,fresh fruit,cereal,bacon &eggs etc,cold meats ,salads,pastries and lots more with a glass of champagne just because you could!
The beach was beautiful and although it was Spring break always easily found a sunbed ,a pre lunch cocktail in the pool bar and then lunch in the beach restaurant was our daily routine.Usually found a table at the front overlooking the beautful turquoise sea ,and then spent the afternoon round the pool.
We tried The Italian,Japanese,and Crystal restaurant all of which were excellent as was the evening buffet.The staff were all most helpful and friendly.And i think the thing that tells you most is that almost everyone we spoke to had been at least once before and several people returned year after year and we could see why.
The majority of guests were Canadian or American,and on our visits to The Tequilla found this was now mostly English.If i had teenage children i would definitley still go to The Tequilla for the buzz,but as a couple we could not fault the Palace and hope to return soon

Room Tip: Top floor ,closer to the beach
See more room tips
  • Stayed: April 2013, travelled as a couple
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9  Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Price Range: £219 - £439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Official Description (provided by the hotel):
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen

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