We stayed here from March 2nd to March 7th.
I read reviews on here for months before our trip to ensure we were making the right choice so I will attempt to give a detailed review.
Trave/Airport - We travelled with Delta Vacations which is Trafic Tours in Mexico. If it weren't for our miles, I would have used apple vacations; mainly because we got a very old van with hardly any A/C to transport us to the hotel while other tour groups with Apple and Sunwing, had beautiful large, luxury buses. Anyway it was almost an hour drive to the hotel, not because of drop offs but because RIU is located in Playacar, which is a gated community of several hotels and residences (which I loved). We felt very safe!!! but it does take a minute from the gates to the actual hotel.
Check-in - We arrived around 1pm and our room was already available; however I wanted a room off of the first floor so we had to wait till 3pm which was not an issue because we just went to have lunch and walk around and it was already 3pm. We were greeted with a fruit punch that my boyfriend got tequila in his. It is MExican law that they cannot change USD to Pesos and vice versa. They however can make change in pesos only. Wifi is free throughout the whole resort :) although it is spotty by the beach. Best service is in the lobby though.
Gift shop - Very small; had the essentials like sun tan lotion, female products and some mugs, souvenirs and dresses. I will say make sure you get your sun tan lotion in your home country because it 3 times the price there. One lotion which is $7USD was $20 there.
Room - from the pictures you can see for yourself. My boyfriend thought the color was a bit much but we were not in there for long anyway. The bed we got sucked; it was 2 twin beds pushed together which did not make for comfortable snuggling at night time. We had room 2095 which was very close to the main buffet and half way to the beach and pool; We were on the other side that did not have the gorgeous view but it was $60 USD per night to upgrade to the fountain side rooms; we saw this is as unnecessary and stuck with out room; we hardly looked out the balcony anyway. It was a view of the hotel next door with some trees; not terrible. Also, you get 2 keys; Use one to place in the key holder by the door, it keeps the lights and A/C on. They do not tell you this.
Food - next to the service and beach... the best part! :) If you cannot find anything to eat you are terribly picky! There was everything from Mexican to burgers and hot dogs, salad bar with great choices like potato salads, pasta salad and the plain old vegetable salads. Sunday and Thursday night there was grilled Lobster which you could take as many as you want (at RIU ClubHotel Ocho Rios, they served you Lobster), Monday they had steamed, cold lobster by the salad bar, Tuesday they had a sautee station with Shrimp, clams, octopus, calamari and scallops, Wednesday they had a seafood taco station and sauteed shrimp as well. There is always a carving station, italian station, american food station and mexican station. They always have a seafood station with salmon, some white fish of the day, calalmari, fries and rice. The wine was so-so. If you have had wine form Italy, don't compare the 2. The servers were amazing and always saw to our needs. Make sure to tip them!!! For lunch we had the grilled food on the beach which included ribs, burgers, hot dogs, pork chops and steak. The lunch buffet that was there was great. Again, an amazing selection of foods including sushi, chinese, italian and desserts. We did not eat at any of the reservation restaurants because we were not going to get up early to do so. We loved the buffet anyway.
Bar - their drinks were more than strong enough especially if you asked! We loved mojitos, margaritas and pina coladas!!! :)
Beach/Pool - We did not go to the pool; why got to the pool that you have at your disposal where you are from? The beach was simply amazing. I would not say there was always a beach chair. By mid day there were no seats and people did reserve with their towels. So I would say to do the same if you are not going out early. We were there after breakfast around 9 so there were chairs. We would walk about 2 miles in each direction and it was an amazing walk. 15 mins to the right had less resorts so you got to see more natural beach.the water is beautiful!!!
Beach activities - Parasailing was $65 per person, Jet skiing, $65 for 30 mins for one jet ski. Kayaking and sailing were free.
Bottom line, you won't regret staying here!! We will definitely come back many times over.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
- Reservation Options:
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen