The Mexican staff at this resort are superb - friendly, hard-working, and accommodating. You will receive good service whether you tip or not. Although, if you do tip you will receive excellent attention. Despite the positive work ethic of the local staff, the employees at the front desk are condescending and inflexible. A number of special circumstances surfaced over our stay, and the front desk staff were unwilling to provide the slightest of accommodations
The rooms are disgusting - damp, musty, and falling apart. The musty smell in our room was so strong that upon entering one morning the smell almost made me sick. Both the sink and the shower did not drain properly, the hair dryer repeatedly fell off the wall, water leaked from the shower onto the floor, the fans in the room did not work properly, and we had light bulbs that were burnt out in the room for our entire stay despite notifying the front desk. There are rust stains on the furniture, mold on the curtains, and yellow stains on the white walls. The mini-bar was rarely stocked, and we did not receive any extras from house keeping like chocolates or towel animals despite tipping daily.
While the grounds are beautiful, the beach is nice and the food selection immense, I feel that the cost of this resort warrants individualized attention when problems arise. I was also extremely surprised that the resort expects their customers to stay in rooms that are in such blatant disrepair. I would not return.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen