This is the first time I've ever written a review, but I love this website and found many of the reviews helpful. This was the first trip my husband and I have taken in 3 years (since our children were born). The weather was wonderful and we enjoyed reconnecting and relaxing.
Here's the quick of it:
1. Beautiful grounds, very clean common areas and beach well maintained.
2. Room was spacious and we had a great balcony room looking over the courtyard fountains. But we had to give $$ to the front desk person to get that room. The first room they tried to give us faced the cart path and a wall. I know things are done like this in Mexico, but honestly those rooms that face the cart path are aweful!
3. Friendly staff. However, asking for things like a bottle of wine to be brought up to our room was difficult. They acted like they had never heard of such a thing. It's all-inclusive, that means snacks and beverages should be able to be consumed outside of the eating areas.
4. The reservation policy is weird. Who wants to wake up and make reservations at the a la cart restaurants at 7:30am.
5. The food was not great. This was my first time doing all-inclusive and I don't think I'll do it again. The food was plentiful and looked amazing, but most of it tasted bland. It was almost like eating a picture. It looked good, but with no flavor. The coffee was awful as well. It was the concentrate stuff, not the real thing. The guac and chips were good. So were many of the breakfast items.
6. The alcohal was totally watered down. We went to Playa most nights to have some good drinks. The only thing that was good was the house wine (difficult to mess that up).
7. La Bodega was worth the reservation. There was too much meat for my taste, but it was all good. But you could tell that most of the food was the same from location to location.
8. I liked that the hotel was mostly Europeans and Canadians. It is fun to meet people from around the world. That was part of the reason we didn't go to Cancun. We wanted to feel like we were traveling somewhere, not just an extension of the USA.
Also my husband and I are in our low 30's and we felt pretty young at this resort. That was great because we needed a quite place to relax away from toddlers. But if you are looking for excitement, this is not your hotel. Most people staying there were 50+. Again Playa is a good bet for some evening activities.
Overall for the $$ I was a little under impressed. I've stayed at a lot of resorts in the US for that kind of money and were much nicer. I know Mexico is a little different, but I think in the future I would stay somewhere else either going all out for the Royal Hideaway or just someplace 3 or 4 star. There wouldn't be that much difference.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more less
- Reservation Options:
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen