Basis of comparison: Our stay was for 7-nights, May 2-9, 2010. My wife and I
stayed in a standard room. We've been to the Riu Palace Mexico back in Nov.
We've been coming to Playa del Carmen or Playacar (the gated resort section
where the Riu Hotels are) for 13 years and have stayed at 6-7 other hotels.
Lobby: Elegant and clean! (See photo) Check-in desk staff was efficient and
helpful. Any problems (like needing more hangers, or another bottle of Rum)
were taken care of promptly (one call usually took care of problem).
Beach: Recently repaired: no more "beach whales" you may have heard of.
Beach is wide and deep. Only about 435 rooms worth of guests share a very
large beach area, compared to some other hotels 700-800 rooms' guests
sharing a smaller beach area. (Makes it less crowded). Beach is raked
several times a week, making the sand soft and powdery, and clean. There
has been some seasonal trimming of the front four rows of palm trees, so
that they don't offer much shade, but in the tropics plants grow back quickly.
Grounds: Very elegant! Well manicured and beautifully maintained. The
central fountains, and reflecting pond bordered by tall palm trees that runs
down the center of the resort, separating the two 3-story guest room wings
of the resort, are visually magnificent! (See photos.)
Rooms: spacious, with a step-down sitting area with loveseat, dresser, and
flat screen t.v. 10'-12' tall ceilings. Safes, ironing board, booze dispenser,
fridge with beer and pop, full size umbrellas are in every room. Each room
has its own a/c thermostat and ceiling fan. Bathrooms are adequate, but not
oversized (with tub). Toilet and bidet are in their own small room.
Food: the ala carte restaurants are attractive and the food is pretty good.......
particularly for meat eaters. There is Miyagi Japanese, Krystal Fusion, La
Bodega Brazillian (Meats!), and Steakhouse (El Patio during the day). The
Buffet (Don Julian), we found, offered a wonderful assortment of seafood,
pasta, meats, salads, soups, and desserts. We loved the variety of the
buffet so much that it was our favorite place to eat (serving till 10:30). For
the ala cartes there is a reservation system that starts at 8 a.m. (Ask about
it when you check in.) Buffet requires no reservations, but long pants, and
sleaved shirts are required at dinner (also true at ala cartes).
Bars: pretty wood-paneled lobby bar serves premium liquor until the early
morning hours. Nice wait staff. Pool bar (open til 6 p.m.) Beach bar (til 5 )
Pool: it's okay, but not as colorful, or as tropical as some of the other Riu
resorts' pools. There is reciprocity at any of the other Riu Resorts pools,
bars, or restaurants (EXCEPT not for dinner) Offered by Riu Palace only.
Gym: small, but has most popular machines (2 treadmills, some free
weights, stairclimber, exercise bikes.) Located next to spa near pool.
Entertainment: Evening shows in the lounge, and small bands with a
singer many nights in the gazebo/courtyard area outside of the lounge.
Kids: Riu Palace does have programs for little kids, but I have noticed
that the families that come here seem to have fewer children per
family than other resorts.
Guests: on our two visits here I noticed that most visitors are Europeans,
Canadians, Russians, Mexicans, Latin Americans, and about 15% U.S.
There are 35% 60-year-olds, 30% 40's, 25% in their 30's, & 10% 20/70's
Service: excellent. Workers are friendly (for the most part) and work very
hard for low wages. Small tips (a dollar or two) help them out a lot. .
Town visit: worth the 5-minute $5 cab ride (each way). 5th Avenue is a
pedestrian walkway lined with shops, restaurants, bars, and...salesmen
(some are a bit assertive...just smile and walk past those guys). Fun visit.
Hints: we take insulated 18-oz. drinking mugs (with tops) to keep our
beach beer and drinks COLD. Mini-umbrellas also protect against
unexpected tropical showers. We also take medical aids (immodium,
bandaids,aspirin, insecticide, etc) to save the expense and hassle of a
doctors visit ($120) for something minor. We hope you enjoy the photos
and find that this review was helpful.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen