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“European Atmosphere”

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Hotel Riu Palace Mexico
Ranked #29 of 209 Hotels in Playa del Carmen
Cape Coral, Florida
Level Contributor
275 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“European Atmosphere”
Reviewed 31 October 2010

This was our second visit to a Riu Hotel. We recently stayed at the Riu Palace in Cabo san Lucas and decided to try this location because we had been to Playacar before and knew we could swim in the ocean safely at this location. The hotel had a very different feeling and clientele than Cabo San Lucas. It definitely caters to an European customer. The hotel was beautiful and immaculate in grounds keeping, housekeeping and service. We were placed in a wonderful room on the top floor fairly close to the beach - which meant far from the lobby and main restaurants. It would have been OK except my husband has mobility problems and the only elevator was at the far end of the hallway and he cannot do stairs. When we contacted the front desk we were immediately offered a ground room. After moving to the new room we went for dinner at the buffet and was surprised to find that unlike the Cabo buffet, the men were required to wear long pants. This did not make my husband happy! He wears shorts in the winter because he is hot natured. The buffet was nice but I think the food was of better quality and there were more choices at the Cabo buffet . The only specialty restaurant we tried was the steakhouse. The food was very good as was the service. Our favorite place was El Patio for lunch. It offered a good selection of dishes that were very tasty and the choices changed daily. I was particularly happy to see ceviche, guacamole and very spicy chili with meat and beans. Regarding drinks - it seemed as if the drinks were not as strong as in Cabo san Lucas but they were happy to add additional alcohol to your drink if you asked.

One improvement I was very happy to see was the addition of a device (don't know what it's called) that kept people from slamming the doors! Now if they could somehow keep maids from moving furniture during siesta time it would be wonderful! It seemed to me that the beds here were harder than in the Cabo location. Hopefully, if the hotels go through renovations in the future they will opt for a slightly softer mattress.

My only complaint is that there is only one ice machine for all floors of the hotel! Our bell captain said to just call room service and they would bring us ice. We called for ice and we would still be waiting for the ice if we were there!

We enjoyed our stay and are planning on going to the Costa Rica Riu next year. All in all, I think the resorts offer a very good value for the price but I believe that the Cabo San Lucas property is the best so far! If you could safely swim in the ocean at Cabo san Lucas it truly would be paradise on earth!

  • Stayed October 2010, travelled as a couple
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2 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 October 2010

Where do I begin? My wife and I just got back from RIU Palace Mexico and were pretty happy to come home. There were definately more good things than bad, but the bad things were really really bad. The hotel was beautiful, grounds were great, rooms were nice, beach was nice, and the service was perfect. The food was terrible. In the 7 days we were there we had 2 (2.5 star) meals that we considered average, and 1 of those was lunch at Palace Riviera Maya. The rest were 1 star cafeteria food at best. My wife was sick for 2 days and one of the people we were traveling with was sick for 5 days. Neither had more than a couple drinks in the evening if thats what you are wondering. Even the free room service was the same discusting food, only worse because it was the leftovers from the buffet earlier in the day.

Normally I would just look at all the good things and not worry about the one bad, but the food was so bad I had to post on it. If you don't want to lose weight on your vacation stay away from the RIU resorts.

  • Stayed October 2010, travelled as a couple
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Helpful?
4 Thank chrisking416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 26 October 2010

The staff was great, always right there when you needed something. are room was average were on the out side not much to see but dont spend a lot of time there. Met a lot of people from England, Germany and the U.S. in the lobby bar and pool bar. Walked the beach every day it was a lot bigger then two years ago, you can walk all the way to town. The shows were very good. The food was excellent. A lot of the Staff remembered us from two years ago, made us feel special. Will be back again.

  • Stayed October 2010, travelled as a couple
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Helpful?
2 Thank algoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgina, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2010

My husband and I just returned from a wonderful vacation in Playa Del Carmen with friends. This hotel offers many things including a very relaxed environment, great service, cleanliness, spectacular beach and amazing food. Even if you are looking for a little more, you will have access to the neighboring Riu resorts where you'll find differences in activities, pool and night life. With the location of this hotel being only 5 minutes from Playa Del Carmen you will also be able to check out local clubs (Coco Bongos is a must) and shopping. Our group had lots to keep us busy and would not hesitate in recommending this hotel. A great time and memories to get us through the cold winter we have ahead of us.

  • Stayed October 2010, travelled as a couple
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Helpful?
3 Thank Chidnjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rossendale
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 October 2010

We have just returned from the Riu Palace Mexico. Excellent holiday for relaxation combined with some entertainment. Don't be mislead by some of the reviews, you just can't please some people. Our room was large and very comfortable. All staff where very pleasent and helpfull and provided an excellent service.The hotels managemnet team is strong and hand's on. There was a wide range of excellent food in the Don Julian restaurant and we allso liked the fusion restaurant.We really liked the Mariachi bannd. We liked being able to viisit other Riu's in the area. The ferry from Cancun to Isla Mujeres was worth the trip. We enjoyed visiting the beaches at Acumal and Tulum. The beach at the Riu is amazing. Ignore comments about the smell in the reception you are in a foreign country with some humidity, it is not offensive.

  • Stayed October 2010, travelled as a couple
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Helpful?
2 Thank lancslassRossendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2010

This hotel is fab loved every minute travelled with my mum, dad and two brothers aged (26,14) and we all enjoyed it, the riu palace riviera maya is alot better with more going on spend most of out time there but down to service and food they are both as good as each other this one just seemed to be more couples that familys like the riu palace rivera maya would certainly recommed them both!!

  • Stayed August 2010, travelled with family
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Helpful?
Thank xxgemxx1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 October 2010

My partner and I visited here in May. We wanted a completely relaxing vacation--all we could eat and drink, clear water and lots of sun...and that is exactly what we got. We brought our own mugs and always requested the better alcohols with no issue. I would not recommend the wine to anyone. The food was very good and abundant at all meals. We tried two specialty restaurants, the mexican one and Crystal. While I would not go back for the mexican, Crystal was a wonderful dining experience, from food to ambience. The beach was clean, the water clear and warm. We wandered into Playa del Carmen and also took the ferry to Cozumel to snorkel--I highly recommend both. Overall an amazing vacation and I would not hesitate to recommend this hotel to anyone.

  • Stayed May 2010, travelled as a couple
    • Value
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Helpful?
1 Thank lsojaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Mexico

Property: Hotel Riu Palace Mexico
Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Official Description (provided by the hotel):
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen

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