This was our second visit to a Riu Hotel. We recently stayed at the Riu Palace in Cabo san Lucas and decided to try this location because we had been to Playacar before and knew we could swim in the ocean safely at this location. The hotel had a very different feeling and clientele than Cabo San Lucas. It definitely caters to an European customer. The hotel was beautiful and immaculate in grounds keeping, housekeeping and service. We were placed in a wonderful room on the top floor fairly close to the beach - which meant far from the lobby and main restaurants. It would have been OK except my husband has mobility problems and the only elevator was at the far end of the hallway and he cannot do stairs. When we contacted the front desk we were immediately offered a ground room. After moving to the new room we went for dinner at the buffet and was surprised to find that unlike the Cabo buffet, the men were required to wear long pants. This did not make my husband happy! He wears shorts in the winter because he is hot natured. The buffet was nice but I think the food was of better quality and there were more choices at the Cabo buffet . The only specialty restaurant we tried was the steakhouse. The food was very good as was the service. Our favorite place was El Patio for lunch. It offered a good selection of dishes that were very tasty and the choices changed daily. I was particularly happy to see ceviche, guacamole and very spicy chili with meat and beans. Regarding drinks - it seemed as if the drinks were not as strong as in Cabo san Lucas but they were happy to add additional alcohol to your drink if you asked.
One improvement I was very happy to see was the addition of a device (don't know what it's called) that kept people from slamming the doors! Now if they could somehow keep maids from moving furniture during siesta time it would be wonderful! It seemed to me that the beds here were harder than in the Cabo location. Hopefully, if the hotels go through renovations in the future they will opt for a slightly softer mattress.
My only complaint is that there is only one ice machine for all floors of the hotel! Our bell captain said to just call room service and they would bring us ice. We called for ice and we would still be waiting for the ice if we were there!
We enjoyed our stay and are planning on going to the Costa Rica Riu next year. All in all, I think the resorts offer a very good value for the price but I believe that the Cabo San Lucas property is the best so far! If you could safely swim in the ocean at Cabo san Lucas it truly would be paradise on earth!
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen