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“Spotless rooms and immaculate grounds”
Review of Aventura Mexicana

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Aventura Mexicana
Ranked #25 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 23 January 2012

Stayed here for 5 nights at the end of our holiday. Grounds were kept immaculate. Seemed to be someone somewhere working on them all day. Rooms were also kept spotless. Jackhammer was also going on when we were there but windows are double-glazed so didn't really affect us and we're usually up about 0730.

Kool beach club fine as well. The free sunbeds you get are actually the cheaper, plastic sunbeds and we paid for our own a couple of days as the others were much more comfortable.

Breakfast was a bit bland. Couple of pastries each and some toast and fruit juice from a carton which is fairly unusual with all the fresh fruit around. Did pay for breakfast one morning which was lovely.

Staff were all friendly and I can't quite put my finger on it but it was as if they were a bit unmotivated and didn't really enjoy working there. Sorry if that sounds a bit vague but we work in the hotel industry and that's just how it came across. Not unfriendly but not quite full of enthusiasm for their job than we have experienced in other hotels during this trip.

Have also eaten in the Mayan Bistro which is attached to the hotel. Not this year but last year, while we stayed at a hotel nearby. Good service and good food. Would recommend people give it a try.

  • Stayed: January 2012, travelled as a couple
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Thank DOTIAINEDINBURGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsmearing, General Manager at Aventura Mexicana, responded to this reviewResponded 26 January 2012

Dear valued guest,

Thank you so much for your review of your stay at our hotel, Aventura Mexicana. As a Star contributor on TripAdvisor, it is obvious that you take sharing your traveling experiences seriously and to hear you enjoyed your stay with us is a valued compliment!

I apologize if your perception was otherwise, but please let me reassure you and future travelers that the majority of our team has been with the hotel for several years and treat the hotel as if it were their own. They enjoy and take great pride in their work and servicing our guests. The winter holiday and year end, however, are the busiest time of the year for Playa and in all honesty really puts our team to the test. As you stated the staff is friendly, grounds are immaculate, and rooms are spotless, so we will be sure to keep our service focus during this time to ensure everyone's experience is similar to the hundreds of great ones described throughout Tripadvisor.

We look forward to your return visit!

Best regards,

Rob

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,053 - 1,059 of 1,835 reviews

Reviewed 20 January 2012

Let me first say that the hotel itself is very nice, immaculately clean and grounds are stunning, especially at night. The location couldn't be better. There is a nice gym across the street and you get a discount if you are staying at the hotel. Beach club is two blocks and it is free for hotel guests. Food on all-inclusive plan is really great. A chef prepares the dishes individually and he really knows what he is doing. It is a bargain for 400 pesos per day (about $30 USD). You can't feed yourself and have drinks, even wine and liquor, in the town for that amount of money. No way! so do get the meal plan unless you are a serious foodie who wants to sample around town, which is understandable. The staff are so cordial and welcoming. I cannot speak highly enough of them, really a pleasure. Only one thing strikes me as a negative right now, and it is temporary, is that they are building a gym across the street and there is a jackhammer running from 9-5. This is not the hotel's fault (I didn't deduct points for it here) but I found it disturbing as I do like to sleep past 9 when I stay out late and this is impossible as the construction is literally outside the back of my room. Sleep is impossible even with earplugs. I hate to have to say that here and maybe it will stop tomorrow. I mentioned it to hotel staff just to ask how long it would be going on. They said thank you for understanding and that the construction company actually planned to start at 6 AM until the hotel objected. Are they crazy?? there are 10 hotels on the block!! Probably I should complain to the construction workers themselves, but I can't imagine this would make a difference. But if this stops I assure you'll have a wonderful stay. Really you will, and I'm picky about hotels. This is a really great one!

  • Stayed: January 2012, travelled solo
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2  Thank Car0linian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

We stayed at Hotel Aventura Mexicana for a trip to Playa to celebrate my 40th birthday. We were a group of nine which isn't an easy number to travel with but from the very start of booking the rooms the folks here were incredibly helpful and friendly. They put up with multiple e-mails from me before the trip and answered all my questions promptly and thoroughly. When we arrived they had a hand written birthday wish for me which included a lovely dessert from their amazing restaurant. The rooms are clean and comfortable and the staff are friendly and helpful. We chose to take advantage of the all inclusive deal for meals and drinks and we weren't disappointed. Our group are all from the Northern California Bay Area and so we have a high expectation for food and we raved about the restaurant the entire time. In fact, I think we only ate outside of the hotel twice. One of the best parts of our stay was the help that we got from the guest services manager- he listened to all the activities we hoped to do on the trip and then he coordinated all our day trips. We experienced some really amazing stuff thanks to him! We aren't an easy group of people, most of us have travel a lot and have high expectations, wanting to have some luxury as well as an authentic experience, and we got both! No better place to stay, I will be back!

  • Stayed: December 2011, travelled with friends
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Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

We just returned from a trip to Playa del Carmen and we stayed at the Aventura Mexicana hotel. We stayed in the Honeymoon suite, it was very large, spacious and comfortable. The cleanliness of the room was impeccable , all was great, one suggestion maybe you can upgrade the breakfast fare it is pretty basic and gets boring iof you are there for a couple of days. Overall great place

  • Stayed: December 2011, travelled as a couple
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Thank nudge63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2012

Just back from a 3 nite stay here. Was totally adequate and nice. Gardens and grounds very nice. Liked the breakfast at the Mayan Bistro and happy hour coconut margaritas. Nice lounge chairs on the rooftop terrace area to get away from kids and noise. Will stay again if in PDC.

Room Tip: ask for room away from ground floor reception area sidewalk as late nite guests and early AM talking...
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  • Stayed: January 2012, travelled with friends
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1  Thank D K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

Our family of 4 stayed for 3 nights during the X-mas holiday. The staff was very professional and was eager to please. The location of the hotel is ideal for exploring Playa and the Cool Beach complimentary access was great. The hotel provided private parking right outside the front door which was a plus. We were able to get a room to accommodate 2 adults, 2 teens at no extra charge which was appreciated. We also selected this hotel because it was one of the few we found that did not require a 7 night stay during the holidays. The hotel is not the Ritz but it does offer comfortable, clean rooms at a fair rate. Web photos are very representative of what to expect. The grounds are very beautiful and well-maintained -- it was a quiet oasis from the bustle of 5th Ave.

  • Stayed: December 2011, travelled with family
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Thank B.M.Miles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

Five of the past six years we have stayed at the Aventura Mexicana and it is always a terrific experience. The grounds, location and service are all highest level.

  • Stayed: January 2012, travelled with family
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1  Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aventura Mexicana

Address: 5th Avenue at 24th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen
Price Range: £73 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aventura Mexicana 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Aventura Mexicana - Your oasis of silence & beauty in the heart of Playa Del Carmen We're an American owned, top ranked TripAdvisor hotel & restaurant located just 1/2 block from Playa's popular 5th Avenue and 2 blocks from the beach! We're a friendly boutique hotel with lush, tropical courtyards and waterfalls, 2 swimming pools and 3 sundecks. Guest rooms feature 1 King bed or (2) Queen beds, inroom wi/fi, air conditioning, flat screen TVs, phones, private bathrooms and most rooms have balconies or verandas. Our hotel amenities include our Mayan Bistro (TripAdvisor top ranked casual restaurant / bar), free cooked-to-order breakfast, free wi/fi, free parking, beach club access, discounted gym passes and spa services. Our Guest Services manager is a tour and transportation expert and can answer all your questions about the area! Our Mayan Bistro offers breakfast, lunch, dinner & room service and THE VIP. THE VIP is our all inclusive option with fresh, made to order gourmet food and premium beer, wine and cocktails. Come have a wonderful vacation with us! ... more   less 
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Also Known As:
Aventura Mexicana Hotel
Aventura Mexicana Playa Del Carmen
Aventura Mexicana Mexico/Riviera Maya - Playa Del Carmen

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